Provider profile
ServiceMaster Fire Water & Wind Damage Restoration
Provider snapshot
What this listing says
Clarksville and Middle Tennessee homeowners or businesses needing water, fire, or mold restoration from a nationally backed franchise with 24/7 response and new local ownership under the Duncan family.
Best for
- Clarksville-area homeowners dealing with water damage that has led to mold growth, where a single company handling both problems reduces coordination headaches.
- Commercial property owners in Montgomery, Robertson, or Christian County who need a restoration company that works directly with insurance carriers.
About this company
ServiceMaster Fire, Water and Wind Damage Restoration is a franchise location based in Clarksville, TN, serving nine counties across Middle Tennessee and Western Kentucky. Mold is one piece of a broader restoration operation that also covers water damage, fire and smoke cleanup, storm damage, odor removal, carpet cleaning, and reconstruction. They handle both residential and commercial work.
The franchise recently changed hands. Multiple 2026 reviews reference Matt Duncan as the new owner, and one reviewer calls it "The Duncan Brothers ServiceMaster." The website lists 24/7 emergency response and mentions working with insurance companies directly, including documentation support for claims. Their commercial mold page describes an assess-contain-remove process, and the water damage page details a multi-step approach including extraction, drying with dehumidification, and sanitization.
Services
Service area
Based in Clarksville, TN (with a business address also listed in Bowling Green, KY). Serves five Tennessee counties: Montgomery, Robertson, Dickson, Cheatham, and Houston. Also covers four Western Kentucky counties: Christian, Trigg, Todd, and Logan. Nine counties across two states is a wide footprint for a single franchise location.
Review consensus
Reviewers consistently praise fast response times. Shelly Gupton described a same-day arrival for a flooded bathroom with follow-up carpet cleaning scheduled easily. Steve Gaines noted the crew came out the next day for a quote on a rental property and called the price "very reasonable." Daniel Duncan is named in three separate reviews for being responsive and knowledgeable. Betsy Marles, a Local Guide with 51 reviews, says she has worked with the team repeatedly and highlights their communication and willingness to go above and beyond.
0 found across 15 total reviews at 3.9★. No negative reviews found in the last 18 months. The 3.9-star overall rating suggests older complaints exist, but they fall outside the review window provided.
A burst of 16 five-star reviews appeared on April 28, 2026, many with no text or very brief praise. Several reviewers have only 1-2 total Google reviews. This pattern — many reviews on the same date, low reviewer history, minimal text — is common when a new franchise owner asks friends, family, or recent customers to leave reviews in bulk. It likely explains the jump from 3.9 stars to the 4.7 shown on the website widget. The underlying 3.9-star Google rating with 15 reviews is the more reliable baseline.
Daniel Duncan (owner/operator — praised in multiple reviews for responsiveness and knowledge). Matt Duncan (new owner — mentioned by steve gaines as responsive and giving reasonable quotes). Pete and Chris (restoration crew — praised in 2018 review for promptness with a flooded basement).
The new Duncan ownership appears to be actively building this franchise's reputation. Early signals are positive — fast response, reasonable pricing, hands-on owner involvement. But with only 15 Google reviews and a 3.9-star baseline, there is not enough history under the current ownership to draw firm conclusions. Ask for references from recent mold-specific jobs before committing.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- The Google listing shows 3.9 stars on only 15 reviews. That rating is low enough to warrant caution, though no negative reviews appear in the last 18 months. Many of the positive reviews are brief 5-star ratings with no text.
- This is a franchise, not an independent local company. Service quality depends on the local franchise owner and crew, not the national brand. The recent ownership change under the Duncan family means the track record is still being established.