Provider profile
SERVPRO of Northeast Wichita
Provider snapshot
What this listing says
Wichita homeowners dealing with basement mold after flooding who want a family-owned SERVPRO franchise that has operated from the same location since 2001.
Best for
- Wichita and surrounding area homeowners with basement mold after water intrusion or flooding, where the same company can handle both remediation and rebuild.
- Property owners who need a single company to manage the full cycle from water extraction through mold treatment through drywall and flooring reconstruction.
- Commercial properties like clinics and churches that need fast-response restoration with the ability to scale up using SERVPRO's national franchise network during large storm events.
- Homeowners outside Wichita proper who struggle to find a mold company willing to travel, as one reviewer noted the franchise serviced a lake house 90 minutes from the city.
- Insurance-claim situations where the company coordinates directly with your adjuster and documents each step of the restoration.
About this company
SERVPRO of Northeast Wichita is a restoration franchise on S. Oliver Ave that handles mold remediation, water damage, fire cleanup, and reconstruction for homes and businesses across the Wichita area. Patrick Butler founded this franchise in 2001 after leaving the aircraft industry, and his sons Michael and Sean Butler now co-own the operation.
The mold remediation page describes a seven-step process: containment, air filtration with HEPA vacuums and air scrubbers, antifungal and antimicrobial treatment, removal of infested porous materials, cleaning of structural elements and HVAC systems, and reconstruction. The website mentions IICRC-trained technicians and moisture detection equipment. One reviewer (John B.) described the mold work as hand-cleaning, scrubbing, power-washing, heavy-duty vacuuming, and duct cleaning. They also handle contents packout, storing belongings at their warehouse during remediation.
The franchise started in Patrick Butler's basement and grew into its current office and warehouse. The Butlers are active in the Wichita community, participating in the Delano District St. Patrick's Day Parade and Woofstock, and they rebuilt the Hernandez Boxing Academy after an arson. Free inspections and estimates are standard.
135 Google reviews at 4.6 stars is a solid track record for a restoration company operating 25 years in one market. The positives consistently highlight fast response times and named staff who communicate well during stressful situations.
Services
Service area
Headquartered at 3225 S. Oliver Ave in Wichita, Kansas. The franchise serves the Wichita metro area and surrounding communities. Reviews confirm work in Wellington and at a lake house 90 minutes outside Wichita, suggesting willingness to travel beyond the immediate metro for larger jobs.
Review consensus
Rodeana Garon (called "Momma Ro" by one reviewer) appears in at least seven reviews as the coordinator who proactively calls during storms, shows up within minutes, and follows up daily. Tim Carr draws praise as a project manager who keeps reconstruction organized and communicates clearly across multi-crew jobs. Sean Butler gets named for mold work specifically, with one reviewer crediting him for setting honest expectations that total mold removal is not biologically possible. Anthony Dunavant and Grant Stuart are praised for fast, clean sewage and water damage work. Bea Bea appears in over a dozen reviews across cleaning, fire damage, and biohazard jobs. Multiple reviewers mention the franchise turning down unnecessary work: Pat and Liz told one homeowner their service would be too expensive for a small leak and recommended DIY drying instead.
3 found across 135 total reviews at 4.6★. Three complaints in the last 18 months each describe a different problem. Jeanne Johnson received a $5,311 invoice a year after paying for the job because a trainee (Matt) made an error while reviewing accounts. The owner confirmed the billing mistake and attributed it to a staff member in training. Meghan Pilla reported being told her residential job was bumped to the bottom of the list during a flood event because commercial accounts take priority. The owner acknowledged the franchise was overwhelmed but brought in two out-of-state SERVPRO teams to catch up. Wendy M. described subcontracted painters who arrived drunk, paint applied as primer only, broken belongings, missing personal items, and an unresponsive complaint representative. The owner disputed several claims and said the painting scope matched insurance approval, but both sides agree additional ceiling paint coats were needed.
The three recent complaints each target a different operational area (billing, triage prioritization, subcontractor quality), so there is no single recurring pattern. The owner responds to 100% of negative reviews with personalized replies that engage with specific claims rather than using template language. In two of three cases, the owner provides factual context that partially reframes the complaint (trainee error, storm-surge overload). The franchise model itself creates a split: the Butler family and coordinators like Rodeana deliver a personal touch that drives the high positive volume, but field crews and subcontractors sometimes fall short of that standard.
Rodeana Garon (coordinator -- positive, named in 7+ reviews). Tim Carr (project manager/reconstruction -- positive). Sean Butler (co-owner, mold work -- positive). Patrick Butler (owner/president -- mixed: positive in older reviews, named negatively by Meghan Pilla for prioritizing commercial jobs). Michael Butler (co-owner -- positive). Carson (estimator/field tech -- positive). Anthony Dunavant (technician -- positive). Grant Stuart (technician -- positive). Bea Bea (cleaning tech -- positive, named in 12+ reviews). Liz (office/field -- positive). Mitch (field tech -- positive). Jessica (cleaning tech -- positive). Robert (field tech -- positive). Bruce (field tech -- positive). Carey (cleaning tech/representative -- positive). Misty (cleaning tech -- positive). Matt (billing/training -- negative, sent erroneous invoice). Sara/Sarah (office -- positive). Percy (office -- positive). Angel (team lead -- positive). Caydan (field tech -- positive). Dayton (field tech, followup -- positive). Robin (cleaning -- positive). Chris (cleaning -- positive).
Ask for Rodeana as your coordinator and Tim Carr if you need reconstruction oversight. During storm season, confirm your job's timeline upfront and get a written start date so your residential project does not get pushed back for commercial accounts. Request a separate, independent mold assessment before agreeing to remediation work.
Keep in mind
- This company does both mold testing and mold remediation, which creates a conflict of interest. The same company that identifies your mold problem profits from fixing it. Get an independent assessment before committing to remediation work.
- During major storm events, residential customers may get deprioritized. One reviewer reported Patrick Butler told her that her single-home job was bumped because commercial accounts generate more revenue. The owner response acknowledged the franchise was overwhelmed but did not dispute the prioritization claim.
- Recent billing issues surfaced: a trainee sent a $5,311 invoice to a customer a year after the job was already paid. The owner acknowledged the error was caused by a staff member in training, but the customer had to spend two hours verifying her bank records before the mistake was caught.
- One reviewer reported subcontracted painters arriving intoxicated and paint work limited to primer only. The owner response pointed to the insurance-scoped work, but the customer had to repaint at their own expense.
- As a franchise, the front-office experience (Rodeana, the Butlers) and the field crew quality can vary depending on which team shows up for your job.