Provider profile
ServiceMaster DSI - Wichita
Provider snapshot
What this listing says
Wichita homeowners and businesses dealing with water damage or mold after pipe bursts and storms, backed by a locally owned ServiceMaster franchise with 24/7 response and insurance coordination.
Best for
- Wichita-area homeowners dealing with water damage from pipe bursts, sewer backups, or flooding who need same-day emergency response.
- Insurance policyholders whose carrier refers them to ServiceMaster, since multiple reviewers report seamless coordination between the company and insurers like Allstate and USAA.
- Homeowners who find mold after water damage and want a restoration company that follows a structured remediation checklist including HEPA filtration and third-party clearance sampling.
- Commercial property managers in the Wichita metro who need pre-loss planning and 24/7 disaster response with national-brand resource backing.
- Anyone needing air duct cleaning or carpet cleaning as a standalone service, which several reviewers confirm they handle well.
About this company
ServiceMaster DSI in Wichita is a locally owned franchise of the national ServiceMaster Restore brand, operating from 3833 Bridgeport Circle. Their primary work is water damage restoration and mold remediation for homes and businesses across the Wichita metro area. They also handle fire and smoke damage, storm damage, odor removal, and carpet and air duct cleaning.
Their mold remediation page lays out a detailed checklist: containment barriers, HEPA filtration running 72-120 hours post-remediation, floor coverings, structural drying to within 10% of normal moisture content, encapsulation with non-water-based sealants, and HVAC duct cleaning. They note that growths over 10 square feet require a separate mold remediator, which they say they can provide or refer. They recommend independent third-party clearance sampling after remediation and have air duct video inspection equipment available.
The "DSI" franchise operates under ServiceMaster's Quality Restoration Vendor (QRV) network, which imposes internal standards on response time, estimating practices, and employee training. The national brand traces back to 1929 and claims 65+ years of restoration experience specifically, with 800+ locations. This Wichita location runs its own hiring through ADP and maintains a local blog covering topics like attic mold after spring storms and black mold health risks after water intrusion.
4.6 stars across 71 Google reviews is solid. The vast majority of reviews describe fast insurance-referred response times, often within 2-3 hours of a claim call. Only 2 reviews at 3 stars or below appeared in the last 18 months, and the owner responded to both.
Services
Service area
ServiceMaster DSI operates from Wichita, Kansas, serving the surrounding metro area. Their website names Hutchinson, Valley Center, Derby, Andover, Haysville, and Park City as specific service areas. One reviewer mentioned the Park City location by name for carpet cleaning.
Review consensus
Fast response time is the strongest theme. Multiple reviewers describe crews arriving within 2-3 hours of an insurance call, including evenings and weekends. Darryl (also spelled Darrell/Darrin) appears in at least 7 reviews for water damage tearout, duct cleaning, and sewage mitigation, consistently praised for being patient, knowledgeable, and hardworking. CJ draws praise for keeping homeowners informed through the insurance process and coordinating demo crews. Penny and Bea Bea are repeatedly named for water cleanup and packout work, described as courteous and thorough. Derek Dibbens gets credit for air duct cleaning and carpet work, with reviewers noting prompt scheduling and good results. Steve Taylor earned praise for guiding a fire-damage kitchen reconstruction on budget. Chuck (Charles) has a loyal following for carpet cleaning going back years, with multiple repeat customers. Cole was named specifically for mold removal work, described as a hard worker who makes time for questions.
2 found across 71 total reviews at 4.6★. (2 found across 71 total reviews at 4.6 stars) Steven Sanders (2 stars, April 2026) described a reconstruction project that was supposed to take 2 weeks but stretched past 2 months. He reported the project manager stopped visiting the site, workers spent time on phones, a box of unusable tile stalled progress, and additional mold was found in a closet after the original treatment. The owner responded that some delays were beyond anyone's control, that management continued visiting the site, and that the newly discovered mold stemmed from an ongoing foundation leak outside their assigned scope. Michael McKinley (3 stars, January 2026) praised the water damage cleanup crew, specifically Bea Bea, but said the company never followed up about getting repair work done afterward. The owner response thanked him for a "5-star review," suggesting a disconnect between the complaint and the company's reading of it.
The two negatives share a theme: mitigation work goes well, but the handoff to reconstruction or follow-up repair work breaks down. The water damage and mold cleanup crews earn strong reviews, but the reconstruction side of the business drew both complaints. The owner responses are personalized and address specific claims rather than using templates, which is a positive signal. However, the response to McKinley's 3-star review mischaracterized it as a 5-star review, which suggests the response process may not always involve careful reading of the complaint.
Darryl/Darrell/Darrin (water damage tearout, duct cleaning, sewage mitigation -- positive across 7+ reviews). CJ (demo crew lead, insurance coordination -- positive across 5+ reviews). Penny (water cleanup, demolition -- positive across 3+ reviews). Bea Bea/Bebe (water cleanup, packout, content sorting -- positive across 4+ reviews, also named in one 3-star review as doing good work). Derek Dibbens (air duct cleaning, carpet cleaning, initial contact -- positive across 3+ reviews). Cole (mold removal -- positive). Steve/Steve Taylor (project manager, reconstruction -- positive across 3+ reviews). Chuck/Charles (carpet cleaning, duct cleaning -- positive across 6+ reviews, long-tenured). Ryan (water cleanup -- positive). JT (water damage crew -- positive). Zach (carpet cleaning -- positive). Remington (water damage technician -- positive). Tammy (office, phone support -- positive). Nick (carpet cleaning -- positive). Justin (reconstruction/restoration -- positive).
ServiceMaster DSI in Wichita earns strong marks for emergency water damage response. The mitigation crews, especially Darryl and CJ, show up fast and work efficiently. If you need mold remediation or water cleanup, ask whether the scope stays within their direct team or gets handed off. If reconstruction is part of your project, get the timeline and project manager assignment in writing upfront, since that is where the two complaints originated.
Keep in mind
- This is a franchise operation. The local team handles day-to-day work, but corporate ServiceMaster sets pricing structures and service standards. Your experience depends on the local crew, not the national brand.
- Their mold remediation page states they handle growths of 10 square feet or less in-house. Larger mold jobs require a separate remediator they refer to. Ask upfront whether your situation falls within their direct scope.
- One recent reviewer described a reconstruction project that stretched from an expected 2 weeks to over 2 months, with a project manager who stopped visiting the site toward the end. Reconstruction timelines may differ from mitigation timelines.
- Another reviewer noted the company did water damage cleanup well but never followed up about repair work. If you need both mitigation and reconstruction, confirm the handoff process and timeline in writing before work begins.