Provider profile
PuroClean of East Wichita
Provider snapshot
What this listing says
East Wichita and Andover homeowners dealing with water damage or mold after plumbing failures, where owner Tim James personally oversees each job from assessment through insurance coordination.
Best for
- East Wichita, Andover, and Sedgwick County homeowners who want the franchise owner on-site during their mold or water damage job
- Property owners dealing with mold that developed after a water leak or flooding, since PuroClean handles both the water mitigation and the mold remediation under one scope
- Out-of-state landlords with Wichita rental properties who need a restoration company to coordinate directly with their insurance carrier
- Homeowners who want a mold assessment before committing to remediation -- reviewers note Tim gave honest advice and did not push unnecessary work
- Commercial property managers needing after-hours emergency response for water intrusion or storm damage
About this company
PuroClean of East Wichita is a franchise restoration company on East Kellogg Drive, owned and operated by Tim and Lauren James. Mold is not their only focus -- they handle water damage, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties. What sets this location apart from other PuroClean franchises is the owners' direct involvement: Tim regularly shows up on job sites himself, and multiple reviewers describe him and Lauren personally extracting water or setting up equipment.
On the mold side, the company holds an IICRC AMRT (Applied Microbial Remediation Technician) credential and uses HEPA air filtration devices and containment to prevent cross-contamination during remediation. Their website describes recommending third-party clearance testing after remediation, which is a good sign for a company that also does the removal work. They also hold IICRC certifications in Water Damage Restoration (WRT) and Applied Structural Drying (ASD), plus EPA Lead-Safe certification.
Tim James started as a restoration technician and worked his way up to vice president at two different multi-million-dollar restoration companies before opening this franchise. Lauren handles business development, sales, and estimating. They serve Wichita and surrounding communities in Sedgwick and Butler counties.
4.9 stars across 60 Google reviews is a strong rating, though the review count is still modest. Every single review is 5 stars, and there are zero negative reviews in the last 18 months. That is unusual -- it could reflect genuinely excellent service at a smaller operation where the owners personally handle most jobs, or it could reflect a young review profile that has not yet accumulated the volume where complaints typically surface.
Services
Service area
Headquartered at 11922 E Kellogg Dr in Wichita, Kansas. The website lists specific service areas: Wichita, Andover, Bellaire, Eastborough, Greenwich Heights, Kechi, Park City, and Valley Center. The about page states they serve all of Sedgwick and Butler counties.
Review consensus
Tim James is mentioned by name in the majority of reviews. Reviewers consistently highlight three things: he shows up personally and quickly (multiple reports of same-day or next-day arrival), he gives honest assessments (one reviewer noted he told them all they needed was Dawn dish soap and sent them on their way), and he communicates clearly throughout the process. Lauren James also receives regular praise for being friendly, responsive, and handling the business side. A technician named Ray is mentioned once for working alongside Tim and Lauren during an emergency. Several reviewers specifically praise PuroClean for handling insurance coordination, and multiple out-of-state property owners describe smooth remote management of their restoration projects.
0 found across 60 total reviews at 4.9★. No 1-star reviews exist in the last 18 months, and no negative reviews of any rating were provided in this review period.
The owner-operator model appears to be the defining factor in these reviews. Tim and Lauren personally handle most jobs, which creates a high-touch experience but also raises a question about scalability. Multiple reviewers describe the owners showing up at night, on weekends, or when all crews were busy. That level of personal involvement works at 60 reviews worth of volume -- it remains to be seen whether the experience holds as the business grows.
Tim James (owner/operations manager -- praised in 25+ reviews for knowledge, honesty, fast response, and personal involvement). Lauren James (owner/business development -- praised in 10+ reviews for communication, friendliness, and coordination). Ray (technician -- praised once for working diligently during an emergency alongside Tim and Lauren). Luke (technician -- praised once for being kind, honest, friendly, and trustworthy).
Ask for Tim directly -- he handles most jobs personally and reviewers consistently describe him as honest and knowledgeable. Get your mold inspection from an independent third party before calling PuroClean for remediation, since they do both testing and removal. If Tim quotes a job and says you do not need the work, that honesty is backed by multiple reviewers who describe exactly that experience.
Keep in mind
- PuroClean of East Wichita does both mold testing and mold remediation. That creates a conflict of interest: the company assessing your mold problem also profits from fixing it. Ask whether they will accept a third-party inspection report, or request that clearance testing after remediation be performed by an independent lab.
- This is a franchise operation. While Tim and Lauren run this location independently, the PuroClean brand, pricing systems, and training come from the national franchisor. Your experience depends on this specific franchise, not the brand overall.
- With only 60 reviews and zero negatives, the sample size is small enough that complaint patterns have not had a chance to emerge. A company with 200+ reviews almost always has a few 1-star complaints that reveal how they handle problems.
- The website mentions their team handles mold remediation using containment and HEPA filtration, but does not detail specific equipment models or drying protocols beyond the branded QuickDry System name.
- Service area covers all of Sedgwick and Butler counties. Confirm response time expectations if you are outside Wichita proper.