Provider profile
NCRI - National Catastrophe Restoration Inc.
Provider snapshot
What this listing says
Wichita and Kansas City property owners dealing with large-scale water or mold damage who need a 52-year-old, woman-owned restoration company with ISO 9001 quality management and multi-office regional reach.
Best for
- Kansas and Missouri property owners — residential or commercial — who need a single company to handle water damage, mold, and full reconstruction under one contract.
- Commercial facility managers who want a restoration partner with ISO 9001 certification, WBE status, and a pre-staged emergency response plan.
- Homeowners dealing with large-scale flood or storm damage where mold remediation is part of a bigger restoration project.
- Organizations that need diversity supplier certification (WBE) for procurement compliance.
About this company
NCRI is a family-owned restoration company headquartered in Wichita, Kansas, with additional offices in Olathe (Kansas City metro), San Antonio, and Orlando. Founded in 1972 and run by the same family for over 52 years, it is a woman-owned business led by President Patricia Easter, with Nicholas Easter serving as CEO. NCRI holds ISO 9001 quality management certification — they claim to be the first full-service disaster restoration company in the U.S. to achieve it — and is a certified Woman-Owned Business Enterprise (WBE).
Mold is one of several service lines, not the core identity. NCRI is primarily a large-scale catastrophe restoration operation that also handles mold testing, removal, and rebuild. Their website describes mold testing with air and surface sampling, removal procedures, and post-remediation rebuild. They also handle water damage, fire damage, storm damage, construction, air quality services, content restoration, and document recovery. They maintain one of the largest inventories of drying equipment in the country, including truck-mounted desiccant dehumidifiers and air scrubbers. They are a Class A General Contractor.
The company is privately held, not a franchise. Patricia Easter has led NCRI for five decades, and the organization emphasizes its emergency response infrastructure — 24/7 dispatchers, pre-staged equipment, and a national deployment team. They offer a proprietary online emergency response planning tool for commercial clients.
At 3.7 stars on Google with 49 reviews, the rating is below average for this industry. Nine one-star reviews in the last 18 months point to recurring problems with communication, project timelines, and work quality. The positive reviews are genuinely warm, but the volume and consistency of complaints warrant caution.
Services
Service area
NCRI is headquartered in Wichita, Kansas, with offices in Olathe, Kansas (Kansas City metro), San Antonio, Texas, and Orlando, Florida. They claim nationwide commercial service capability through pre-staged equipment and regional affiliates. Residential services are limited to Kansas and Missouri.
Review consensus
Gloria and Pete are named by multiple reviewers for fast, hands-on water mitigation work — one reviewer called their arrival within the hour a rescue. Margaret Phillips praised Gloria's team specifically for being punctual and relentless during a stressful move-out. Salvador is praised twice for going above and beyond on cleaning work. Kyle Becker is named for being communicative and clear throughout projects. Carl is praised for responsiveness. Jaxon is noted for speed and clear explanations. Lorena Hille described NCRI boarding a broken window immediately after lightning damage and providing detailed documentation for insurance. When NCRI works well, reviewers highlight speed of initial response and thoroughness of documentation.
9 found across 49 total reviews at 3.7★. Communication failures dominate. Frank Berger (127 reviews, Local Guide) describes weeks without a start date for rebuild work after water mitigation, workers asking for personal belongings, debris left on his lawn, and a sales representative who grew impatient when Berger wanted to read the contract before signing. Colton appears in two separate complaints from the same week in August 2025 — Krissy Lo describes repeated scheduling failures and no advance notice of workers arriving, while reviewer B calls out Colton specifically for over-promising and under-delivering. K F describes a kitchen gut job where cabinets were never ordered, leaving a condo unlivable and unrentable for over a year past the promised date. John Scott says NCRI sided with his insurance company on a low estimate that failed to cover needed repairs, ultimately forcing him to demolish his home. Jessica describes moving into a fire-restored home that was a mess. Brock Adkinson cites 200% markups and poor workmanship. One review (Devona Shoemaker) is about an NCRI van driver tailgating and making an obscene gesture — a road incident, not a service complaint.
The split between NCRI's initial emergency response and their longer-term rebuild work is stark. Positive reviews cluster around the mitigation phase — Gloria, Pete, and Salvador show up fast and get the immediate crisis handled. Negative reviews cluster around what happens after: the rebuild phase, where communication stalls, timelines slip, and follow-through breaks down. This is a common pattern in large restoration companies where the emergency team and the construction team operate as separate units. Owner responses appear on only 3 of 9 recent negatives (33%), and two of those three use near-identical template language claiming they cannot find the reviewer in their records, which raises questions about record-keeping rather than addressing the substance of the complaints. The J H Wilson review received the only substantive owner response, which provided specific context about an estimate that was declined — a credible reframing of that particular complaint.
Gloria (mitigation team lead — praised by multiple reviewers for fast response and hands-on work). Pete (mitigation team — praised for fast basement flood response). Salvador (cleaning — praised twice for thorough work and going above and beyond). Kyle Becker (project coordination — praised for communication and clear correspondence). Carl (team lead — praised for responsiveness). Jaxon (field technician — praised for speed and clear explanations). Colton (project representative — named in two negative reviews for scheduling failures and over-promising). S. Wilhelm (contact person — named in one negative for failing to respond to communications). Glenn (contact person — named in one negative alongside S. Wilhelm for lack of response).
If you hire NCRI for mold work, ask specifically whether Gloria's team or the mitigation crew will handle your project, and get a written timeline with milestones before signing. The emergency response side of this company earns genuine praise, but the rebuild and follow-through side has a pattern of stalled projects and unreturned calls. At 3.7 stars, you are taking a real risk on communication and project management — get everything in writing and confirm a single point of contact who will actually return calls.
Keep in mind
- NCRI does both mold testing and mold remediation. That means the same company telling you what's wrong is also selling you the fix. Consider getting an independent mold assessment before committing to their remediation services.
- Communication is the most consistent complaint in reviews. Multiple reviewers describe weeks without updates, unreturned calls, and having to chase project managers for basic scheduling information.
- At 3.7 stars with 9 one-star reviews out of 49 total in the last 18 months, the negative rate is high. Two reviewers specifically name Colton for over-promising and failing to follow through on scheduling commitments.
- The website claims nationwide commercial service, but residential services are limited to Kansas and Missouri. Confirm your location falls within their actual service area before scheduling.
- Several reviewers describe work left unfinished for months. One reported waiting over a year past the original completion date with the job still incomplete.