Provider profile
Kansas Water and Fire Restoration
Provider snapshot
What this listing says
Wichita-area homeowners dealing with water damage or mold after a basement flood, sewer backup, or pipe burst who want a small, owner-operated crew that handles insurance paperwork directly.
Best for
- Homeowners in Sedgwick, McPherson, Harvey, Butler, or Reno counties who need mold remediation tied to water damage from a flood, leak, or sewer backup.
- People who want one company to handle water extraction, drying, mold cleanup, and insurance coordination under a single point of contact.
- After-hours emergencies where you need someone on-site the same night.
About this company
Kansas Water and Fire Restoration is a family-owned restoration company based in Moundridge, KS, serving the greater Wichita area across five counties. Mold remediation is one of three core services alongside water damage and fire restoration. They handle both mold testing and removal in-house and work directly with homeowners' insurance companies on claims.
Their mold remediation page describes a multi-step process: inspection, containment with negative air chambers, air filtration using HEPA vacuums and air scrubbers, antimicrobial treatment, and cleaning of affected belongings. The website claims IICRC training. Nothing on the site stands out as unusual for a restoration company of this size, but the emphasis on working directly with homeowners rather than through third parties is a recurring theme.
Services
Service area
Based in Moundridge, KS, serving the greater Wichita area. Covers Sedgwick, McPherson, Harvey, Butler, and Reno counties. Specific cities include Wichita, Derby, Hutchinson, Newton, El Dorado, Andover, McPherson, and about 30 smaller towns across those five counties.
Review consensus
Jeremy is named in at least 8 positive reviews for fast response times, after-hours availability, and walking homeowners through the insurance process. Multiple reviewers describe him arriving within hours, staying late into the evening, and handling stressful situations with patience. Traci Brown noted the crew set up five fans and two dehumidifiers and dried her basement quickly. Susan Ferguson described Jeremy working from early morning to late evening on a flooded basement and taking over insurance coordination. Jo Ann Vega said their bid came in under competitors for a sewer backup. Mike Shaughnessy noted the final bill matched the original estimate. Sonny is mentioned positively once by E S.
2 found across 25 total reviews at 4.7★. Cindy Zuniga hired the company after a garage fire and had Sonny come out for an initial visit. When she and her husband tried to call back to schedule the actual work, they left multiple messages over weeks with no return call. She suspects the fire was too small for the company to prioritize. Ella Taylor describes a visit where the crew would not provide a written estimate and joked that the cost would be "5 to 10 times" any estimate they gave. She sent them away, then received a $300 invoice days later for the site visit. When she tried to discuss it with the owner, she says he yelled over her and referred her to his attorney. Neither review received a response from the owner.
The two negatives share a common thread: communication breakdowns after the initial contact. In one case, follow-up calls went unanswered for weeks. In the other, pricing expectations were never set before work began. The 0% owner response rate on negative reviews reinforces the pattern—when things go wrong, this company does not engage publicly. The positive reviews, by contrast, consistently praise Jeremy for over-communicating during the job itself. The gap suggests the issue is on the business operations side (scheduling, estimating, billing) rather than the field work.
Jeremy Simpson (owner/lead technician — strongly positive across 8+ reviews). Sonny (technician — mixed; one positive mention, one negative for failing to follow up after a fire assessment).
If Jeremy handles your job, reviewers consistently describe a responsive, hands-on experience. Get a written estimate before any work begins and confirm who will be assigned to your project. The lack of owner responses to complaints and the billing dispute suggest you should clarify costs and scope in writing upfront.
Keep in mind
- They do both mold testing and mold remediation. The same company telling you that you have mold and then charging to remove it is a conflict of interest. Consider getting an independent test first.
- Two recent 1-star reviews describe billing disputes: one reviewer received a $300 invoice after sending the crew away because they would not provide an estimate, and the owner would not discuss it calmly. The company has not responded publicly to either negative review.
- Most reviews mention water damage and fire work. Only one review specifically references mold cleanup, so the company's track record in mold remediation is harder to evaluate from reviews alone.
- The office is in Moundridge, about 60 miles north of Wichita. Response times to the edges of their five-county service area could vary.