Provider profile
Frontier Restoration
Provider snapshot
What this listing says
Shawnee-based KC metro homeowners who need mold remediation and full structural rebuild handled by one Class A general contractor, not two separate companies.
Best for
- KC metro homeowners in Johnson County, Wyandotte County, or Jackson County who need mold removed and the affected area fully rebuilt by one company.
- Homeowners dealing with water damage that has already led to mold growth — Frontier handles both the water mitigation and the mold remediation in sequence.
- Attic mold situations where media blasting is needed to clean structural wood without tearing it out.
- Property owners who want their restoration company to work directly with their insurance adjuster and handle documentation.
- Commercial facility managers who need mold remediation with minimal business downtime and full structural repair afterward.
About this company
Frontier Restoration is a locally owned restoration company in Shawnee, Kansas, that handles mold remediation, water damage, and fire damage across the Kansas City metro. What sets them apart from most remediation companies: they hold a Class A general contractor license, which means they manage the entire job from initial cleanup through structural rebuild. You deal with one company instead of hiring a mitigation crew and then scrambling to find a separate contractor for repairs.
Their mold work follows IICRC S520 standards. They use containment with negative air machines, HEPA filtration, and EPA-approved antimicrobial treatments. For attic mold, they offer media blasting (dry ice or soda blasting) to strip mold from rafters without damaging the wood. They also handle ventilation correction to address the moisture source, not just the mold itself.
Greg Marsden and Doug Day founded the company in 2013, combining over 30 years of restoration experience between them. Both owners still take an active role — multiple reviewers mention Greg and Doug showing up personally to kickoff meetings and job assessments. The company employs a full team including project managers, a director of mitigation, and lead technicians, all operating out of their Shawnee headquarters.
4.8 stars across 114 Google reviews is a strong track record. Only 2 reviews at 3 stars or below in the last 18 months, and the company responded to both. That ratio reflects a team that delivers consistent results, though the reconstruction phase has drawn occasional complaints about a specific project manager.
Services
Service area
Headquartered in Shawnee, Kansas. Serves the greater Kansas City metro across both Kansas and Missouri, including Johnson County, Wyandotte County, and Jackson County. Specifically names Overland Park, Olathe, Lenexa, Lee's Summit, Parkville, Liberty, Independence, Blue Springs, and Prairie Village. The Missouri-side cities add meaningful drive time from their Shawnee base.
Review consensus
Craig Hartwell gets repeated praise for keeping homeowners informed on progress and issues — multiple reviewers call him their project manager and highlight his communication. Doug Day is frequently named as responsive, hands-on, and fair. Greg Marsden draws similar praise for walking customers through the scope of work before starting. Jason Burgess receives strong marks for communication and working with insurance companies. Brandon earns praise for damage assessment and organizing tasks. Sergio is noted for showing up on time and doing clean work. Matt Hanny is mentioned positively by several reviewers. Multiple reviewers emphasize that the company handled everything from emergency response through final reconstruction with a single point of contact.
2 found across 114 total reviews at 4.8★. One 1-star review alleges Frontier low-balled an insurance repair quote, implying a relationship with the plumbing company that caused the damage. The owner responded that they could not locate the job under the reviewer's name and that their pricing uses Xactimate, the same software insurance companies use. One 3-star review praises Brandon, Chad, and Aidan for the initial mitigation but describes a sharp drop in quality when Jason took over the rebuild — lost keys, delays from disorganization, dust and materials left behind, a clogged drain from paint poured down pipes, and last-minute weekday requests. The reviewer also reported that Jason messaged after the review to argue about it. The owner acknowledged the disappointment but did not address the specific complaints.
The split between mitigation and reconstruction shows up in the complaint pattern. The mitigation team (Brandon, Chad, Aidan) earned praise even from the dissatisfied reviewer, while the reconstruction handoff to a different PM created friction. This is a structural risk in full-service restoration companies — the people who show up for the emergency are not the people who manage the months-long rebuild. The owner responses are personalized but tend toward inviting the reviewer to call rather than addressing specifics directly.
Craig Hartwell (project manager — praised repeatedly for communication and project oversight). Doug Day (owner and project manager — praised for responsiveness, fairness, and hands-on involvement). Greg Marsden (owner and project manager — praised for thorough walkthroughs and transparency). Jason Burgess (project manager — praised by multiple reviewers for communication and insurance handling, but one 3-star review describes disorganization and delays during his rebuild phase). Brandon (mitigation — praised for damage assessment and task coordination). Chad Nichols (lead technician — praised for communication and accommodating schedules). Aidan Jones (lead technician — praised alongside Brandon and Chad for quick mitigation work). Matt Hanny (project coordinator — praised by several reviewers). Sergio (technician — praised for punctuality and clean work). Sharon Fanning (marketing director — praised for connecting customers with the right people). Tim (team member — praised for responsiveness and communication). Kip Sloan (general manager — praised for working relationships). Bryson (team member — praised for communication and customer care). Mike Miller (team member — mentioned positively).
Ask for Craig Hartwell or Doug Day as your project manager if your job includes reconstruction — the consistent praise clusters around those two. Pay close attention to who will manage the rebuild phase if different from the mitigation team, and get that name upfront. The 4.8-star rating across 114 reviews reflects a company that delivers for the large majority of customers, with the main risk point being the handoff between mitigation and reconstruction crews.
Keep in mind
- Mold remediation is one piece of a broad restoration business. Water damage and fire damage are their primary categories on Google. If you need a company that does mold work all day, every day, this is a general restoration company that also does mold.
- The reconstruction phase runs under different project managers than the mitigation phase. One recent reviewer described disorganization and delays after the handoff to a rebuild PM, even though the initial mitigation team performed well.
- Their website mentions mold inspection and testing, but they do not perform independent mold testing. You will need a separate testing company if your insurance or situation requires third-party lab results.
- They claim service across both Kansas and Missouri sides of the metro. Response times will vary — their base is in Shawnee, so western Johnson County jobs are close, while Lee's Summit or Independence adds significant drive time.