Provider profile
SERVPRO of Raytown / East Kansas City
Provider snapshot
What this listing says
Raytown and east Kansas City homeowners dealing with water damage that has turned into a mold problem, backed by a SERVPRO franchise operating locally since 2007.
Best for
- Raytown and east Kansas City homeowners who need mold remediation tied to a recent water event or sewage backup.
- Property owners who want a single company to handle water extraction, mold removal, and reconstruction under one contract.
- Commercial property managers needing 24/7 emergency response with insurance claims coordination built in.
- Buyers who prefer a national franchise brand with standardized training over a local independent operator.
About this company
SERVPRO of Raytown / East Kansas City is a restoration franchise serving the Raytown, east Kansas City, and Lee's Summit corridor. Mold remediation is one piece of a broader operation that also handles water damage, fire damage, sewage cleanup, and reconstruction. They've operated in this territory since 2007, and owner David D. Jones runs the franchise.
The mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of infested materials, cleaning of structural elements, and reconstruction. They also offer mold inspection and sampling, plus contents packout and storage. The website mentions IICRC training and continuing education courses they host for the community.
As a SERVPRO franchise, this location is part of a national system of over 2,000 locations. The franchise model means consistent training and standardized processes, but also means the crew you get depends on local staffing. Reviews name a long list of field technicians, suggesting meaningful bench depth: Tabitha, Jacob, JJ, Ranaldo, Josh W., Collin, Ivan, Kiersten, and others have all drawn praise. The office side features Courtney Wille handling coordination and insurance paperwork.
4.9 stars across 53 Google reviews with zero negatives in the last 18 months is an unusually clean record. The review volume is modest, but the consistency is notable. Multiple Local Guide reviewers with large review histories gave 5 stars, which adds credibility.
Services
Service area
Headquartered in Raytown, Missouri. Serves Raytown, Kansas City (east side), Independence, Lee's Summit, Blue Springs, Grandview, Oak Grove, and surrounding communities. The website also lists many small neighborhoods such as Linden Hills, Eastwood Hills, and Unity Village.
Review consensus
Tabitha is the most frequently named crew member, appearing in eight or more reviews spanning 2023 through 2026, consistently praised for on-time arrivals and hands-on work. Reviewers pair her with rotating partners (Jacob, JJ, Bailey, Ranaldo) and praise the team's ability to leave sites clean. Courtney Wille draws praise from three 2026 reviews for coordinating logistics, handling insurance paperwork, and staying responsive during emergencies. Brian Wagler earned earlier praise (2018-2024) for setting clear expectations and delivering beyond them. Reviewers frequently mention fast response times, with several noting same-day or within-hours arrivals. Multiple reviews from Lee's Summit, Kansas City, Raytown, and Oak Grove confirm the service area reach.
0 found across 53 total reviews at 4.9★. No negative reviews found in the last 18 months. The record is clean across 53 total reviews at 4.9 stars.
The review pattern suggests a franchise that invests in its field crews and gets rewarded with personal shout-outs. Reviewers name specific technicians far more often than most restoration companies, and the same names (Tabitha especially) appear across many months. One reviewer (Steven Watson, 2024) noted miscommunications early in his project but said Brandon called to correct things, suggesting the office actively monitors job quality. The 2019 review from zachary sloan names Chad Kimbley and Brian Wagler as owners, while the current website shows David D. Jones, indicating an ownership change at some point.
Tabitha (crew lead/technician — positive, named in 8+ reviews). Courtney Wille (coordinator — positive, 3 reviews in 2026). Jacob/Jake (technician — positive, paired with Tabitha). Brian Wagler (former owner/manager — positive, 3 reviews 2018-2024). JJ (technician — positive). Bailey (technician — positive). Ranaldo (technician — positive). Josh W. (technician — positive). Collin (technician — positive). Ivan (technician — positive). Kiersten (technician — positive, praised for explaining the process). Micah (project manager — positive). Erin (coordinator — positive, kept client updated daily). Brandon (manager — positive, resolved miscommunication). Chacotae (technician — positive). Ezra (technician — positive). Laci (team member — positive). Mike (technician — positive). David D. Jones (current owner — listed on website).
This franchise has an unusually clean review record and a crew that customers name by first name, which is rare for a restoration company. Ask for Tabitha if she is still on staff, and work with Courtney Wille on coordination. Since they handle both testing and remediation, bring your own independent mold assessment to confirm the scope before committing.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company that tells you mold exists also profits from removing it. Get an independent test to confirm the scope before signing a remediation contract.
- Mold is not their primary service. Water damage restoration and fire cleanup are the core business. Mold work flows from those jobs. If you have a standalone mold issue unrelated to water damage, ask how often they handle mold-only projects.
- The franchise model means crew turnover is real. Reviews from 2018 name Brian Wagler and Chad Kimbley as owners; the current website lists David D. Jones. Staff named in recent reviews (Tabitha, Jacob, Courtney) may or may not still be there when you call.
- The service area page lists many small neighborhoods and communities across the metro. Confirm your specific location falls within their primary response zone, not just their claimed territory.