Provider profile
SERVPRO of Pittsburg Fort Scott
Provider snapshot
What this listing says
Pittsburg, Fort Scott, and Carthage homeowners dealing with water damage or mold after frozen pipes, flooding, or fire who want a franchise with same-day response and in-house reconstruction.
Best for
- Pittsburg, Fort Scott, or Carthage homeowners who need water extraction and drying after frozen pipes or basement flooding.
- Property owners who want mold remediation and reconstruction handled by the same company instead of coordinating multiple contractors.
- Commercial property managers in Crawford or Bourbon County who need fast-response restoration with insurance coordination.
- Homeowners recovering from fire damage who need both contents cleaning and structural reconstruction from one team.
- Buyers of distressed or neglected properties needing biohazard or waste cleanup before move-in.
About this company
SERVPRO of Pittsburg Fort Scott is a restoration franchise covering Crawford and Bourbon counties in southeast Kansas. They handle water damage, fire cleanup, mold remediation, and reconstruction under one roof. Most of their Google reviews come from Carthage and Pittsburg, with water damage from frozen pipes as the most common job.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of damaged materials, cleaning, and reconstruction. They also do mold testing in-house and offer contents packout and storage at their own facility. The reconstruction team (Zach, Cody, Ethan, Reece, Mike) handles drywall, flooring, and painting so the job stays with one company start to finish.
Owned by Greg and Barbara Cook, Brandon Cook, and Zachary and Megan Sloan, this franchise serves both residential and commercial properties. Staff train at SERVPRO's corporate facility and hold IICRC credentials. They advertise 24/7 emergency response and insurance claim coordination.
With a 5.0 rating across 46 Google reviews and not a single review below 5 stars, this is an unusually clean record. The review volume is modest, but the consistency stands out. Reviewers routinely name 5-10 individual crew members by name, which suggests a stable, hands-on team rather than a revolving roster.
Services
Service area
Based in the Pittsburg and Fort Scott area of southeast Kansas. Service area covers Crawford County (Pittsburg, Carthage) and Bourbon County (Fort Scott). Most Google reviews come from Carthage and Pittsburg, with some from Fort Scott.
Review consensus
Tandi draws the most mentions, appearing in at least 10 reviews as the main point of contact. Reviewers describe her as staying on top of communication, explaining the process, and managing crews across fire, water, and mold jobs. Tyler Hicks gets specific praise for water damage assessments, being described as compassionate and patient by multiple reviewers. Khali (also spelled Khlai or Kahli) leads cleanup crews and earned praise for detailed work on soot and fire damage. Paige Lown is highlighted for fast phone response and community presence, with multiple reviewers calling her out by name. The reconstruction team of Zach and Cody earned specific praise for attention to detail on finish work. Same-day or next-day response is the most common theme, with several reviewers noting crews arrived within hours.
0 found across 46 total reviews at 5.0★. No 1-star reviews exist in the last 18 months. The entire review history shows no reviews below 5 stars across 46 total reviews at 5.0 stars.
The review pattern shows a tight-knit, stable crew. Reviewers consistently name 4-8 specific employees per job, and the same names recur across months of reviews: Tandi as coordinator, Tyler and Khali as field leads, and rotating crew members (Shanobi, Juanita, Ukraine, Klay, Kaden, Payden, Bryan, Alyssa, Bethany, Sam). This level of staff visibility is unusual for a franchise operation and suggests low turnover. A cluster of reviews from early February 2026 praising Paige Lown came from multiple single-review accounts posted within days of each other, which could reflect a community push or coordinated outreach.
Tandi (project coordinator/supervisor -- consistently praised for communication and process management). Tyler Hicks (field technician -- praised for water damage assessments, compassion, and carpet cleaning). Khali/Khlai/Kahli (crew lead -- praised for detailed cleanup work on fire and soot). Paige Lown (response coordinator -- praised for fast phone response and community engagement). Klay (crew member -- praised for water mitigation). Kaden (crew member -- praised for neat, organized tearout work). Zach (reconstruction -- praised for attention to detail). Cody (reconstruction -- praised for finish work). Bryan/Brian (crew member -- praised for HVAC duct cleaning and explanations). Shanobi/Shinobi/Chinobe (crew member -- praised for cleaning work). Juanita (crew member -- praised for cleaning). Ukraine/Ukrain (crew member -- praised for cleaning). Jonathan (crew member -- praised for waste cleanup). Payden/Paden (crew member -- praised for basement flooding response). Trevor (crew member -- praised for flooding response). Charlie/Charles (crew member -- praised for water damage and duct cleaning). David (crew member -- praised for mold and duct work). Jayden/Jaden (crew member -- praised for water mitigation). Alyssa (crew member -- praised for cleaning). Bethany (crew member -- praised for cleaning). Sam (crew member -- praised for fire cleanup). Avery (crew member -- praised for water leak response). Reece (reconstruction -- praised for explaining options). Mike (reconstruction -- praised for friendliness). Ethan (reconstruction -- praised for quality work).
With 46 reviews, every single one at 5 stars, this franchise has no documented complaints to evaluate. That is rare. If you hire them, ask for Tandi as your project coordinator and confirm the specific crew assigned to your job. Since they test and remediate mold under one roof, get an independent mold test to keep the process honest.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a problem is the one paid to fix it. Consider getting an independent test to confirm their findings.
- This is a SERVPRO franchise, not a locally founded company. Processes, pricing, and equipment follow the national SERVPRO system. One reviewer noted it is "not cheap" but said they had the right equipment.
- With only 46 reviews across all services, the mold-specific review count is small. Most reviews describe water damage or fire cleanup work, not mold jobs.
- Service area covers Pittsburg and Fort Scott, roughly 70 miles apart. If you are on the far side of that territory, confirm response time before booking.
- Several glowing reviews come from single-review Google accounts. The praise is consistent with multi-review accounts, but the volume of first-time reviewers is worth noting.