Provider profile
Restoration Services
Provider snapshot
What this listing says
Kansas City metro homeowners dealing with mold after water damage who want one company to handle testing, removal, and rebuild under a single point of contact with Joe Marshall.
Best for
- Overland Park and Johnson County homeowners who need mold removal and water damage handled by one crew without juggling multiple contractors.
- Buyers who want a detailed walkthrough of the remediation process from the owner before work begins, as Joe Marshall personally handles estimates and explanations.
- Homeowners dealing with mold discovered after a water event who need same-week response and insurance documentation support.
- Kansas City metro residents on both the Kansas and Missouri sides who need 24/7 emergency water extraction and drying.
- Property owners who want 3D imaging documentation of damage for insurance claims.
About this company
Restoration Services KC is an owner-operated restoration company based in the Kansas City metro, with an address in Overland Park, KS. Joe Marshall runs the operation and shows up in the majority of Google reviews as the primary point of contact. The company handles mold testing, mold removal, water damage restoration, fire damage restoration, storm damage cleanup, air duct cleaning, and dryer vent cleaning. They serve both residential and commercial properties and claim 30-plus years of experience in the restoration industry.
The company uses Matterport 3D imaging and ICAT inventory tools for damage documentation, which is unusual for a company this size. Their mold process includes containment, air filtration, removal, cleaning, dehumidification, and a clearance test. They mention using EPA-approved antimicrobial products. They also offer insurance claim documentation support and free inspections.
Joe Marshall is clearly the face of the business. His personal email (joemarshall339@gmail.com) appears on the website alongside the company email, and reviewers repeatedly reference him by name. Multiple reviews mention him explaining the full process before work begins. The company operates 24/7 for emergencies and claims 60-to-90-minute response times.
4.9 stars across 46 Google reviews is a strong rating, though the review count is still modest. The overwhelming majority of reviewers describe responsive communication, fast scheduling, and work completed as described. Only one negative review exists in the recent 18-month window.
Services
Service area
Headquartered in Overland Park, KS with crews serving the greater Kansas City metro on both the Kansas and Missouri sides. Named cities include Overland Park, Lenexa, Shawnee, Olathe, Prairie Village, Leawood, Mission Hills, Fairway, and Stilwell in Johnson County, KS, plus Bucyrus in Miami County, KS. On the Missouri side: Liberty, Parkville, Lake Waukomis (Clay/Platte counties), Lee's Summit, Blue Springs, Grandview, Independence (Jackson County), and Raymore, Belton (Cass County). The coverage is broad for what appears to be a small team.
Review consensus
Joe Marshall is the most frequently named person across reviews, praised for clear communication, detailed estimates, and personal follow-through from inspection to project completion. Spencer is named for attentive individual care. Luis is recognized as a project manager who handles field work with precision. Mario is praised alongside Spencer for attention to detail and work ethic. Drayke is noted for punctuality and professionalism on fire-related jobs. Gary is named for thorough assessments. Reviewers consistently highlight fast response times, with multiple people reporting same-day or next-day service. Several mention the company working around family schedules. Repeat customers exist, with at least one reviewer (Joshua Petrikin) needing them twice and reporting equally smooth experiences both times.
1 found across 46 total reviews at 4.9★. One reviewer (Corban Montgomery, August 2025) reported the company collected insurance payment and never returned to finish the job, which led to fresh water damage on the replaced materials. The owner responded with a template apology asking the reviewer to reach out directly, without addressing the specific claim about unfinished work or the resulting damage. The reviewer has only 2 total Google reviews and is not a Local Guide, though the complaint is specific enough to take seriously.
The owner response to the single negative review follows a template pattern rather than engaging with the specifics of the complaint. With only one negative review, this is not an established pattern, but the response style contrasts with the personal, hands-on approach Joe demonstrates in the positive reviews. The company actively solicits Google reviews on its website, which may partially explain the high volume of brief 5-star reviews relative to the company's size.
Joe Marshall (owner — praised in 20+ reviews for communication, estimates, and hands-on involvement). Spencer (field technician — praised for attentive care by Jacob Peters and Kim G). Luis (project manager — praised for professionalism by Karla Legarreta and Jay Mathiesen). Mario (field crew — praised for work ethic and attention to detail by Kim G and Jay Mathiesen). Gary (assessor — praised for thoroughness by Ken Martin). Drayke (technician — praised for punctuality and professionalism by Dillon Carr and Larry Flank).
Ask for Joe by name when you call, and request a written scope of work before any remediation begins. Given the single complaint about an unfinished job tied to insurance payment, confirm in writing what work will be completed and what the payment schedule looks like relative to milestones. The company's strength is Joe's personal involvement, so make sure he stays your point of contact through project completion.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you mold is present also profits from removing it. Consider getting an independent test before committing to their remediation work.
- The one recent negative review describes an unfinished job where the company collected insurance payment but did not return to complete the work, resulting in new water damage. The owner responded with a generic apology rather than addressing the specific claim.
- Their service area spans multiple counties across both Kansas and Missouri. If you are on the edges of that footprint, confirm response times before an emergency.
- The company's Google listing address is in Overland Park, but some website pages reference Liberty, MO as a base. Clarify where crews will dispatch from for your location.
- With 46 reviews total, the 4.9 rating is strong but based on a smaller sample than larger restoration franchises in the KC area.