Provider profile
PuroClean of Olathe
Provider snapshot
What this listing says
Olathe and southwest KC metro homeowners who need same-day mold or water damage response from an owner-operated franchise that coordinates directly with insurance.
Best for
- Homeowners in Olathe, Overland Park, Lenexa, or Shawnee who need emergency water or mold response, often on the same day they call.
- Buyers who want the franchise owner on-site rather than a rotating crew — Nick Theisen personally handles most jobs based on review evidence.
- Homeowners selling a property who need mold remediation completed quickly to avoid delaying a closing, as multiple reviewers describe exactly this scenario.
- Commercial property managers dealing with fire or water damage who need phased restoration with insurance documentation built into the process.
- Homeowners without upfront cash — at least one reviewer confirms the company offers payment plans.
About this company
PuroClean of Olathe is a restoration franchise in Olathe, Kansas, owned and operated by Nick and Jaime Theisen. Their primary work is water damage mitigation, but they also handle mold remediation, fire and smoke restoration, and biohazard cleanup for both residential and commercial properties across the southwest Kansas City metro.
The website describes specific drying techniques for wood flooring (heat drying, desiccant dehumidification, and a proprietary drying panel system), cabinet restoration using rapid evaporation methods, and wall cavity and crawl space moisture removal. They use thermal imaging and moisture meters to detect hidden moisture, and EPA-registered disinfectants for sanitizing. The commercial fire service page details a phased approach: protect unaffected zones first, address soot and odor pathways, then restore in stages that allow partial re-occupancy.
Nick and Jaime Theisen have personal experience with flood damage in the Kansas City area, which they cite as motivation for the business. The company holds IICRC certification and EPA Lead-Safe certification. They offer 24/7 emergency service and work directly with insurance companies on claims.
A perfect 5.0 rating across 65 Google reviews is unusual for any restoration company. Nick Theisen appears by name in the majority of reviews, and multiple reviewers describe him answering calls on evenings, weekends, and holidays. Several insurance agents (Neil Barnett, Jourdan Gundersen) recommend the company to their own clients, which is a strong trust signal from repeat referral sources.
Services
Service area
Headquartered in Olathe, Kansas. Serves the southwest Kansas City metro including Olathe, Overland Park, Lenexa, Shawnee, Gardner, De Soto, Edgerton, Clare, Lackmans, and Lake Quivira. Website testimonials reference work in Spring Hill, Lawrence, Lee's Summit (MO), and Kansas City (MO), suggesting the company takes jobs across a wider metro radius.
Review consensus
Nick Theisen dominates the reviews. Reviewers describe him answering calls on Sunday nights (Mark Calvert, Jules H), arriving within an hour of a call (Mark Calvert, Client J), and coming out after hours on a Friday evening to handle a mold issue (Paul Troilo). Multiple reviewers highlight honest pricing (Jordan Fairchild, Abel A, Lorna R Rodriguez) and the ability to explain the process clearly (Kathy Kaufmann, Sarah Newman). Insurance agent Neil Barnett says he has referred 20+ clients over multiple years. Jaime Theisen gets separate praise from Jourdan Gundersen, Marilyn McGill, and Ashleigh Baker for responsiveness and customer care. Dave is mentioned once by Caleb Reed as hardworking.
0 found across 65 total reviews at 5.0★. No negative reviews found. Zero 1-star, 2-star, or 3-star reviews exist across 65 total reviews at 5.0 stars.
The owner-operator model drives this company's review profile. Nick Theisen is personally named in roughly 30 of 65 reviews, meaning most customers interact directly with the business owner rather than dispatched technicians. This level of owner involvement typically correlates with high satisfaction but raises a question about scalability — if Nick is handling most jobs personally, response times could stretch during peak storm seasons when demand spikes across the KC metro.
Nick Theisen (owner — positive, named in ~30 reviews for responsiveness, honesty, and hands-on work). Jaime Theisen (owner — positive, praised by Jourdan Gundersen, Marilyn McGill, Ashleigh Baker, marylou smith for coordination and customer care). Dave (technician — positive, mentioned once by Caleb Reed as hardworking).
With 65 reviews and a perfect 5.0 rating, this is one of the strongest review profiles you will find in the Olathe market. Ask for Nick directly — he runs most jobs himself and reviewers consistently cite his after-hours availability and honest assessments. Since PuroClean of Olathe does not do mold testing, arrange a separate inspector before and after remediation work.
Keep in mind
- This is a PuroClean franchise, not an independent company. Franchise operations follow corporate standards, which can mean standardized pricing but less flexibility on methods or scope.
- The company does remediation but does not do mold testing or inspection. You will need a separate testing company to confirm mold presence before remediation and to do post-remediation clearance testing.
- All 65 reviews are 5 stars. While individual reviews come from established Google accounts (Local Guides, multi-review accounts), a perfect rating with zero complaints makes it harder to assess how the company handles problems.
- The service area lists 10 communities across the southwest KC metro. Response times described in reviews (often under an hour) likely apply to Olathe and nearby cities, but could be longer for outlying areas like Lawrence, which appears in one website testimonial.