Provider profile
COIT Cleaning & Restoration
Provider snapshot
What this listing says
Kansas City homeowners needing water damage or mold work from a national franchise with 75 years of cleaning and restoration history and IICRC-trained technicians.
Best for
- Kansas City metro homeowners who need water damage cleanup and suspect mold growth from the same event
- Commercial property managers who want a single vendor for cleaning, restoration, and mold work under one contract
- Homeowners already using COIT for carpet or duct cleaning who discover a mold issue during service
About this company
COIT Cleaning & Restoration operates a Kansas City-area franchise out of Olathe, Kansas. Mold remediation is one piece of a much broader service menu — this is primarily a cleaning company that also handles water damage, fire and smoke restoration, and mold work. They serve both residential and commercial clients and offer 24/7 emergency response for water and fire damage.
The Kansas City location is part of a national franchise founded in 1950 by Lou Kearn, who patented a drapery-cleaning process. COIT claims 75+ years of experience and IICRC-trained technicians across its locations. The KC franchise lists water extraction, structural drying with dehumidifiers and air movers, sewage cleanup, and insurance coordination among its water damage services. They also work directly with insurance companies to handle claims.
One thing to know: the KC location operates seasonally. At least one reviewer reported being told the office was closed for winter, which left their complaint unresolved. For a company handling emergency water and mold work, seasonal availability is unusual and worth confirming before booking.
Services
Service area
COIT's Kansas City franchise is based in Olathe, Kansas, and serves the greater Kansas City metropolitan area. The website uses a location finder for service availability by zip code. Note that this location has closed seasonally in the past, so confirm current availability.
Review consensus
Brian is the most frequently named technician, appearing in multiple reviews for both carpet cleaning and duct work. Reviewers describe him as punctual, friendly, and consistent across repeat visits. Chris earned praise for a walkthrough before cleaning and tackling tough stains in a home with five kids and two pets. Several reviewers highlight duct cleaning results specifically — one noted going from dusting three times a week to once. Punctuality and on-time arrivals come up repeatedly.
2 found across 27 total reviews at 4.0★. Jack Rinkes spent $2,844 on drapes, sheets, and rug cleaning. After reopening drapes a month and a half later during home construction, he found a stain. When he called, he was told the KC location was closed for winter and received no offer to correct the problem. Garrett Looney never used the service — his one-star review objects to how COIT publicly responds to negative reviews on Google, calling it childish. Neither review received an owner response.
The 0% owner response rate on recent negative reviews stands out for a national franchise. COIT's broader Google presence shows active response management at other locations, but the KC franchise appears to disengage entirely — including closing for winter. This suggests the Kansas City operation may be lightly staffed or part-time compared to other COIT locations.
Brian (carpet cleaning, duct cleaning — positive, multiple reviews). Chris (carpet cleaning — positive). Unnamed new employee (carpet cleaning — positive, noted by a returning customer who previously had Brian).
The positive reviews are genuinely strong, especially for Brian's repeat carpet and duct work. But 27 reviews total and a 4.0 rating after 75 years in business suggest this KC location operates at low volume. Confirm they are open, confirm who will do the mold work specifically, and get your mold assessment from someone else.
Keep in mind
- COIT does both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have a problem also profits from fixing it. Get an independent mold assessment before committing to remediation.
- The Kansas City location has closed seasonally in the past. One reviewer was told the office shut down for winter and received no resolution on a $2,844 cleaning order. Confirm year-round availability before booking, especially for fall or winter projects.
- COIT's Google rating sits at 4.0 stars with only 27 reviews. The owner has not responded to any recent negative reviews, which means complaints go unaddressed publicly.
- This is a national franchise, not a locally owned mold specialist. Mold remediation is a small part of their business — most of their work and reviews involve carpet cleaning, duct cleaning, and general restoration.