Provider profile
Certified Water and Mold
Provider snapshot
What this listing says
Kansas City metro homeowners dealing with basement flooding or mold in Olathe, Overland Park, or Johnson County who want an owner-operated firm with 24/7 dispatch and insurance coordination.
Best for
- Homeowners in Olathe, Overland Park, or the broader Kansas City metro who need same-day water extraction or mold removal from a locally owned firm.
- Buyers or sellers on tight real estate deadlines — several reviewers hired them to handle mold before a closing and praised their turnaround speed.
- People who want an owner to show up personally rather than dispatching a rotating crew of technicians.
- Property owners needing insurance documentation handled alongside the actual cleanup, especially for flooded basements.
About this company
Certified Water & Mold Restoration is an Olathe-based firm that handles water damage, mold removal, and reconstruction across the Kansas City metro. They operate as a 911 Restoration franchise partner, which gives them access to national accounts and catastrophic event support while keeping local ownership. Mike Martin, the owner, often shows up personally on jobs — multiple reviewers describe him answering calls on evenings and weekends.
They offer both mold inspection and mold remediation, including free visual inspections and lab-tested air and surface sampling through an independent laboratory. Their service list runs broad: water extraction, structural drying with dehumidification, sewage cleanup, leak detection, crawl space encapsulation, frozen pipe repair, and commercial restoration. They are an IICRC firm and claim one-hour emergency response times across the metro. They also offer a one-year warranty on completed work.
Founded in 2010, they added the 911 Restoration partnership several years later. The company is family-owned. Their Angi profile shows Super Service Award recognition each year since joining in 2011. They work with all insurance carriers and advertise help with claim documentation, including photos and moisture readings.
A 4.9-star rating across 59 Google reviews is strong, especially for a company operating since 2010. The review volume is modest, but the consistency is notable — only one negative review in the last 18 months, and the positives repeatedly cite honesty, fair pricing, and fast response.
Services
Service area
Headquartered in Olathe, Kansas. Primary service area covers the Kansas City metro on both sides of the state line, including Overland Park, Lenexa, Shawnee, Leawood, Prairie Village, Mission, Blue Springs, Independence, Lee's Summit, Grandview, Belton, Liberty, and Gladstone. The website lists 40+ communities extending to Lawrence, Leavenworth, Harrisonville, and Paola — a broad radius that may affect response times at the edges.
Review consensus
Mike Martin gets named by far the most, with reviewers praising his personal involvement — answering calls at night, showing up the next morning, wearing booties in the house, and being honest about what work is actually needed. Multiple reviewers (Jeff Wallace, michael mahoney) specifically said he does not try to sell unnecessary services. Chris draws praise for fitting tight real estate deadlines and going above and beyond on scheduling. Kent is mentioned for mold remediation work alongside Mike. Drew received praise for helping a family with a newborn deal with a basement mold issue. Fast response time comes up in nearly every review — several mention crews arriving within an hour.
1 found across 59 total reviews at 4.9★. One reviewer (Greg Matthies, January 2025) described filling out an online contact form, getting a quick initial response and a next-day site visit, but then never receiving the promised quote. He followed up two days later and was told they would check on it, but the quote never arrived. He characterized this as ghosting on a small mold job. The owner, Mike, responded two weeks later saying the proposal was emailed on the date promised and asked Greg to verify his email address. The factual disagreement — whether the quote was sent — makes this hard to judge, but the communication breakdown is clear either way.
The owner responds to negative reviews with specific, personalized details rather than template language — citing dates, actions taken, and offering follow-up. With only one negative in the recent window, there is not enough data to identify a complaint pattern. The positive pattern is clear: this is an owner-operated company where Mike personally handles many jobs, which drives the high satisfaction but may limit capacity for smaller or less urgent work.
Mike Martin (owner — consistently positive, praised for honesty, personal involvement, fast callbacks, evening/weekend availability). Chris (technician/crew lead — positive, praised for fitting tight deadlines, going above and beyond, knowledgeable). Kent (crew member — positive, praised for mold remediation work and professionalism). Drew (crew member — positive, praised for helping a family with a mold emergency involving a newborn).
Ask for Mike directly if your situation is urgent — he is the reason this company's reviews are so consistent. For mold work, get an independent test first since they do both testing and remediation. If you submit a quote request and do not hear back within 48 hours, call rather than wait.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent test before signing a remediation contract.
- The service area list on their website includes 40+ cities stretching from Lawrence to Leavenworth to Harrisonville. That is a very wide radius from Olathe. Confirm dispatch time to your specific location before assuming one-hour response.
- One reviewer described being ghosted after requesting a quote for a small mold job. The owner responded that the estimate was emailed, but the disconnect is worth noting. If you have a smaller job, confirm the quote was sent before waiting.
- They operate under the 911 Restoration franchise brand for national accounts and catastrophic events. This is a common arrangement in restoration, but it means some jobs may involve franchise-level dispatching rather than direct owner involvement.