Provider profile
911 Restoration of Kansas City Metro
Provider snapshot
What this listing says
Kansas City metro homeowners in Olathe and Overland Park dealing with water damage or mold after basement flooding, backed by a franchise with 140 five-star reviews and a crew that handles both mitigation and rebuild.
Best for
- Olathe and Overland Park homeowners who need water damage cleanup and mold remediation handled by the same company in a single engagement.
- Homeowners with basement flooding or crawl space moisture problems who want same-day emergency response in the Kansas City metro south side.
- Buyers who want a restoration company that also handles reconstruction, avoiding the need to coordinate separate contractors for mitigation and rebuild.
- Commercial property owners in Johnson County needing water, fire, or mold restoration with insurance claim assistance.
About this company
911 Restoration of Kansas City Metro is a franchise location based in Olathe, Kansas, serving the Olathe and Overland Park corridor. They operate as a full-service restoration company under the national 911 Restoration brand, handling water damage, mold removal, fire damage, sewage cleanup, and storm damage for both residential and commercial properties. Mike Martin runs the operation and is personally involved in most initial assessments.
What stands out here is the scope under one company. They do mold testing, mold remediation, water extraction, structural drying, crawl space encapsulation, and reconstruction. Their mold page describes a process that includes containment of affected areas, removal of infested materials, antimicrobial treatment, and air purification. They advertise a 45-minute response time and 24/7 availability, which multiple reviewers confirm in practice. Several reviews mention being priced lower than competitors like ServPro.
As a locally owned franchise, this location benefits from the national 911 Restoration brand's systems while being run day-to-day by Mike Martin and a small crew including Jimmy, Rick, Alex, and Chris. Multiple reviewers describe Mike as someone who will tell you a job is small enough to handle yourself rather than upsell, which is unusual in restoration.
A perfect 5.0 rating across 140 Google reviews is exceptional and statistically rare for a restoration company at this volume. The consistency spans three years of reviews and holds across both water damage and mold jobs.
Services
Service area
Headquartered in Olathe, Kansas. Primarily serves Olathe and Overland Park in Johnson County. Claims coverage across the Kansas City metro area. Reviewers confirm work in the broader south KC metro corridor, but response times for areas well outside Johnson County are unconfirmed.
Review consensus
Mike Martin is named in the vast majority of reviews for doing initial assessments, providing honest evaluations, and quoting fair prices. Several reviewers specifically note that Mike told them a problem was minor enough to fix themselves rather than selling unnecessary work. Jimmy is praised for field crew leadership and quality of remediation work, with Barbara Teicher calling out Jimmy, Rick, and Alex by name for meticulous basement mold remediation. Chris is mentioned for reconstruction work after mitigation. Repeat customers are common, with multiple reviewers on their second or third job. Reviewers consistently confirm fast response times, with some noting same-day or next-morning arrivals for emergencies. Pricing is frequently described as lower than competitors.
0 found across 140 total reviews at 5.0★. No negative reviews found in the 18-month recency window. With 140 total reviews at a 5.0-star rating, there are zero recent complaints to analyze.
The owner-operator model is doing the heavy lifting here. Mike Martin personally handles most initial assessments, which creates a consistent customer experience from first contact through quoting. This single point of contact likely explains the perfect rating. The risk is scalability: if volume grows beyond what Mike can personally oversee, the experience may change. Several reviews also reference the business as "CWMR Restoration," suggesting the company may operate under a DBA alongside the 911 Restoration franchise branding.
Mike Martin (owner/operator — praised in majority of reviews for honest assessments, fair pricing, personal involvement). Jimmy (crew leader — praised for quality remediation work and friendly demeanor). Rick (field crew — praised alongside Jimmy for meticulous work). Alex (field crew — praised alongside Jimmy and Rick). Chris (reconstruction — praised for rebuild work and responsiveness). Ricky (field technician — praised for attic inspection and professionalism).
Ask for Mike to do your initial assessment. His track record of honest evaluations, including telling people when a job is too small to warrant hiring out, is well-documented across dozens of reviews. If you need both water damage mitigation and mold remediation, this company can handle the full scope, but get an independent mold test first given the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company identifying a mold problem also profits from fixing it. Consider getting an independent mold test before committing to remediation work.
- This is a franchise of the national 911 Restoration brand. While Mike Martin operates this location independently, corporate franchise standards and pricing structures may apply.
- With a perfect 5.0 across 140 reviews and zero negatives in the last 18 months, there is no complaint data to evaluate. This is unusual and worth noting, but does not mean problems never occur.
- Their service area covers the broad Kansas City metro. Confirm actual response times for locations outside Olathe and Overland Park.