Provider profile
Phoenix Renovation and Restoration of the Flint hills
Provider snapshot
What this listing says
Manhattan and Flint Hills homeowners dealing with water damage or basement mold who want a locally owned Kansas restoration company operating since 1999 with IICRC crews and 24/7 response.
Best for
- Manhattan, KS and Flint Hills area homeowners who need water damage cleanup or mold remediation from a single company
- Landlords managing rental properties remotely who need a responsive crew that communicates progress without requiring on-site oversight
- Homeowners dealing with basement flooding or sewage backups who want same-day or next-day emergency response
About this company
Phoenix Renovation & Restoration of the Flint Hills is a Manhattan, Kansas-based restoration company that handles water damage, mold remediation, fire and smoke damage, and reconstruction. They are the Flint Hills division of a larger Kansas operation that also runs a KC/Overland Park office. The Manhattan office is led by CEO Brad Heise and serves communities within a 75-mile radius.
Their mold work follows a defined sequence: air quality testing, mold identification, containment, removal, structural drying with dehumidification, HVAC cleaning, decontamination, and final testing. They use infrared cameras and thermal imaging to locate moisture in walls, floors, and ductwork before starting remediation. Their IICRC crews handle both the mitigation and reconstruction sides of a project.
Founded in 1999 by two people working out of a garage in the Kansas City metro, Phoenix has grown into a multi-office operation with a leadership team of eight. They are members of the Flint Hills Builders Association, Restoration Industry Association, and BOMA Kansas City, and hold an EPA Lead-Safe firm designation.
Services
Service area
Headquartered at 8859 Green Valley Dr in Manhattan, KS. The Manhattan office serves a 75-mile radius including Abilene, Clay Center, Council Grove, Emporia, Junction City, Maple Hill, Marysville, Riley, Rossville, Saint Marys, Salina, Silver Lake, St. George, Topeka, and Wamego. A separate KC/Overland Park office covers the Kansas City metro area.
Review consensus
Devin appears in the most reviews, consistently praised for responsiveness and keeping property owners informed. Brad draws praise from multiple reviewers for fast response and hands-on project management. CJ is named repeatedly by earlier reviewers for helping with insurance claims and making the process less confusing. Carlos earned a specific callout for courtesy during a sewage backup. Edwin and Emeire are praised for quality cleanup work. Reviewers consistently highlight fast response times, often same-day or next-morning arrival.
1 found across 27 total reviews at 4.6★. (1 found across 27 total reviews at 4.6★) The only recent negative is a 3-star review from a rental property owner. The field crew found the pipe leak quickly and cleaned up well, but the project manager underestimated costs by about 50% and did not communicate as costs escalated. The reviewer also said the project manager discussed repair quotes during the initial visit but never followed through, and appeared to disengage after the insurance claim was denied. The owner response acknowledged the communication shortfall and said the feedback would be used to improve internal processes.
The gap between field crew quality and project management follow-through is the only tension in these reviews. Every reviewer, including the sole negative one, praised the on-site workers. The complaint was entirely about office-side communication and cost transparency, not workmanship.
Devin (mitigation technician — praised in multiple reviews for responsiveness and thoroughness). Brad Heise (CEO Flint Hills division — praised for fast response and project oversight). CJ (former staff — praised in multiple older reviews for insurance help and responsiveness). Edwin (mitigation — praised for cleanup quality). Carlos (mitigation crew lead — praised for courtesy during sewage backup). Emeire (mitigation — praised for responsiveness and quick work). Alphonso/Alfonzo (mitigation — praised alongside team). Dakota (mitigation — praised alongside team). DJ (mitigation — praised alongside team). Cooper (mitigation — praised for water extraction). Josh (mitigation — praised for mitigation work). Amir (mitigation — praised for communication and responsiveness).
The field crews at this Manhattan office earn consistent praise for showing up fast and doing quality work. Ask for a written estimate with a not-to-exceed figure before work starts, and confirm who your project manager will be. If costs change, request updates in writing as the project progresses.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company identifying the mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- One recent reviewer reported the project manager underestimated costs by roughly 50% and stopped following up after the insurance claim was denied. Ask for written cost estimates with a clear scope before work begins.
- Their service area claims span a 75-mile radius from the Manhattan office, covering towns from Salina to Topeka to Emporia. Response times to the edges of that range will be longer than in Manhattan proper.
- This is primarily a water damage restoration company. Mold remediation is one of several services, not their sole focus.