Provider profile
SERVPRO of Leawood/ Overland Park
Provider snapshot
What this listing says
Leawood and Overland Park homeowners dealing with water damage that led to mold growth, backed by a franchise with 4.9 stars and zero complaints in the last 18 months.
Best for
- Leawood and Overland Park homeowners who need mold cleanup after a water damage event, since this team handles both the water mitigation and the mold work under one roof.
- Homeowners who want a single company to manage the full cycle from water extraction through mold removal through reconstruction, avoiding the hassle of coordinating multiple contractors.
- Commercial property managers in Johnson County who need fast-response restoration with insurance coordination built in.
- Buyers who value named, accountable field technicians rather than anonymous rotating crews.
About this company
SERVPRO of Leawood/Overland Park is a restoration franchise based in Lenexa, Kansas, owned by David D. Jones. Mold work is one piece of a broader operation that covers water damage, fire damage, storm cleanup, construction, and biohazard services across Leawood, Overland Park, and Prairie Village.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, removal using antifungal and antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction. They also offer mold testing in-house and run a packout-and-contents operation with a secure storage facility and digital inventory tracking. The breadth of services means they can handle the full chain from water intrusion through mold cleanup through rebuild.
The franchise has strong community roots in the Leawood/Overland Park area. Joe Lillian, a former owner, is praised by longtime reviewers for his personal involvement and community service. The current owner David D. Jones continues the operation.
4.9 stars across 68 Google reviews with zero negative reviews in the last 18 months is exceptional. Reviewers consistently name individual technicians and praise communication, which suggests the franchise invests in its field teams rather than relying on brand alone.
Services
Service area
Headquartered in Lenexa, Kansas at 9201 Quivira Rd. Serves Leawood, Overland Park, and Prairie Village as primary cities. The website lists nearly 20 additional neighborhoods and communities across Johnson County including Aspiria, Mission Farms, Hallbrook, Corporate Woods, and Santa Fe Hills.
Review consensus
Tabitha is the most frequently named technician, appearing in at least six reviews from late 2025 alone, praised for friendliness and speed. Eric Adkins and Nathaniel are named together in multiple reviews for water mitigation work, with reviewers noting they stayed late to finish and kept homeowners informed. Jason and Jason Ford draw praise as schedulers and customer service contacts. Mike Chiccine earned a detailed testimonial for explaining each step and discussing options. Candace, a project manager, earned praise for coordinating reconstruction. Communication is the dominant theme: reviewers repeatedly say the crews explained each step before starting and checked in throughout the process.
0 found across 68 total reviews at 4.9★. No negative reviews found in the last 18 months. With 68 total reviews at 4.9 stars, there are no recent complaints to analyze.
The review timeline shows distinct crew eras. Late 2025 reviews consistently name Tabitha, Eric, and Nathaniel. Earlier reviews from 2023-2024 name Colton, Collin, Christian, Josh W, and David G. This crew turnover is normal for a restoration franchise with seasonal demand, but it means the specific technicians you get will depend on when you call.
Tabitha (technician/crew lead — positive, named in 6+ reviews for friendliness and work quality). Eric Adkins (technician — positive, praised for walking homeowners through each step and staying late). Nathaniel/Nate (technician — positive, praised alongside Eric for mitigation work). Courtney (staff — positive, praised for responsiveness). Dakota (technician — positive, praised for helpfulness). JJ (technician — positive). Roberto (technician — positive, described as kind and helpful). Chaualese (technician — positive). Zane (technician — positive). Mike Chiccine (crew chief/trainer — positive, detailed praise for communication and explaining options). Chris (technician — positive, praised for explaining process). Carl (technician — positive, praised alongside Chris). Jason (scheduler — positive). Jason Ford (customer service — positive). Lisa Garcia (technician — positive, praised for arriving early and persistent work). Stacy Skiles (technician — positive). Brandon Locke (manager — positive, helped homeowner understand process). Brandon (technician — positive). Brian (technician — positive). Candace (project manager — positive, coordinated reconstruction). Joe Lillian (former owner — positive, praised for personal involvement and community ties). David Goatley (technician — positive). John Rayle (technician — positive). Collin (crew lead — positive). Josh W (technician — positive). Christian (technician — positive). Colton (technician — positive). Chacotae (technician — positive). David B (crew lead — positive). Kiersten (monitoring — positive). Nick Ayres (crew lead — positive). Brett (technician — positive). David (technician — positive). Yus G (technician — positive).
This franchise has an unusually clean review record for a restoration company. Ask for Tabitha or Eric by name if scheduling allows. Since they handle both testing and remediation, bring an independent mold test result to the conversation so you have a second data point before agreeing to a scope of work.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent test to confirm their findings before committing to remediation work.
- This is a franchise operation. The national SERVPRO brand sets training standards, but staffing, pricing, and day-to-day quality depend on this local franchise. Past owner Joe Lillian drew strong personal reviews; current ownership under David D. Jones has fewer long-form testimonials.
- Their service area lists nearly 20 neighborhoods and communities across Johnson County. Confirm response times to your specific location before booking.
- Most reviews focus on water damage work, not mold-specific jobs. Only a handful of reviewers mention mold cleanup directly, so the mold track record is thinner than the overall review count suggests.