Power Dry

Speed is the standout. Dozens of reviewers report Power Dry arriving within an hour of their call, often the same day, including weekends and late nights. PJ is the most frequently named staff member, praised for thorough damage assessment, clear explanations, and arriving prepared with equipment to start immediately. Mitch draws praise specifically for mold remediation communication. Brett, Brent, and Marvin are named repeatedly as crew members who work efficiently and keep homeowners informed. Multiple reviewers note the team's organization and documentation, with one comparing their coordination to a pit crew. Several customers were referred by plumbers or insurance agents, suggesting strong relationships within the local service network.

11 found across 1060 total reviews at 4.9★. Billing disputes dominate. Vishnu Moole (109 reviews, Local Guide) described receiving a $13,056 invoice after signing a bid with a maximum of $11,079. PJ had assured him costs would likely fall at the lower end. The company could not explain the overage. Georgette Kairanga was billed $14,000 for basement drying she felt was worth far less. John Cooper was charged $3,600 to dry a 4x6 bathroom over seven days after the company initially failed to remove old linoleum that was slowing the drying. Terri Shearer was charged $2,000 for overnight blower use. N T reported inflated line items and difficulty getting information about the antimicrobial product being applied, and also noted inappropriate language from technicians around young children. Mark Ruckman hired them for mold mitigation, which went well, but was then repeatedly promised restoration services that never materialized. Jessica from the restoration division ignored his calls and emails for weeks. Mark Vander Linden reported no dust containment during drywall removal and noted the company only responded after he posted a negative review. Cindy Stewart reported inadequate water extraction from a wool rug, with the technician leaving water still pooling, and management never returned her calls. Aimee Yabut was told "there will be no mold, that is our guarantee" during water drying, but mold was later found in wall cavities because no containment or air scrubbers were used during the drying phase, costing her an additional $3,000 in remediation.

The negative reviews reveal a structural tension between Power Dry's emergency response operation and its billing practices. The company excels at arriving fast and starting work immediately, which reviewers love. But that same urgency means customers often sign contracts before fully understanding the pricing. Multiple reviewers describe feeling pressured during the initial assessment, and several report final bills substantially exceeding verbal or written estimates. The owner response pattern reinforces this concern: responses follow a near-identical template that acknowledges feedback and promises internal review without addressing specific complaints. Mark Vander Linden's experience is telling, where the company only engaged after a public negative review, not after direct contact. This looks like reputation management rather than complaint resolution.

PJ (estimator/project manager — overwhelmingly positive across dozens of reviews, one negative from Vishnu Moole regarding overbilling assurances). Mitch (mold remediation lead — positive). Brett (technician — positive across many reviews). Brent (project manager — positive across many reviews). Marvin (crew chief — positive across many reviews). Adam (technician, mold work — positive). Rod (project manager — positive). Seth (technician — positive). Brian (technician — positive). Tim (crew chief — positive). Braden (technician — positive). Noah (technician — positive). Elijah (technician — positive). Taylor (technician — positive). Latrell (technician — positive). Chris (technician — positive). Colton (technician — positive). Keenan (technician — positive). Tyler (technician — positive). David (estimator — positive). Jessica (restoration division — negative, cited by Mark Ruckman for ignoring calls and emails).

Power Dry will likely show up fast and do solid mitigation work. The risk is on the billing side. Before signing anything, get the not-to-exceed amount in writing and confirm what happens if costs go above the estimate. Ask specifically whether the price quoted includes all equipment days. If you need mold remediation, get a separate inspection from an independent testing company first, since Power Dry does both testing and remediation.