Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Leavenworth and KC metro homeowners who need mold remediation handled alongside the plumbing repair that caused the moisture, under one national franchise roof with 24/7 dispatch.
Best for
- Leavenworth and KC metro homeowners dealing with mold that followed a plumbing failure or basement flood, where one company handling both the pipe repair and the remediation saves coordination time.
- Homeowners who need emergency water extraction before mold sets in — the 24/7 dispatch and plumbing-plus-restoration setup means they can start drying the same night a pipe bursts.
- Commercial property managers across the KC metro who want a single vendor for ongoing plumbing maintenance and water damage response, with direct insurance billing.
- Buyers who value a national brand with standardized IICRC training over a smaller local mold specialist — the franchise model means consistent procedures but less flexibility on pricing.
About this company
Roto-Rooter in Leavenworth is a franchise location of the national plumbing and restoration chain, headquartered at 324 Santa Fe Street and managed by Don Scarpelli. Mold remediation is one piece of a much broader operation that centers on plumbing, drain cleaning, and water damage restoration. They operate 24/7, 365 days a year, with no surcharge for nights, weekends, or holidays.
The structural advantage here is that Roto-Rooter handles both the plumbing repair causing the moisture and the mold remediation that follows. Their mold crews use HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments, and they offer post-remediation clearance testing. IICRC training standards govern their water damage and mold work. They also bill insurance companies directly and offer financing through Synchrony Bank.
Roto-Rooter has existed since 1935 as a national brand. This Leavenworth location serves the entire Kansas City metro area across 9 Kansas and 9 Missouri counties — a very large territory for one office. The location holds a BBB A+ rating and is a member of the Apartment Association of Kansas City, PHCC, and the Institute of Real Estate Management.
4.9 stars across 2,025 Google reviews is unusually strong, especially for a franchise operation. The volume reflects decades of plumbing and drain work rather than mold remediation specifically — most reviews describe drain clogs, water heater replacements, and pipe repairs rather than mold jobs.
Services
Service area
Headquarters in Leavenworth, Kansas at 324 Santa Fe Street. Serves the entire Kansas City metro area across 18 counties: Douglas, Johnson, Leavenworth, Jefferson, Wyandotte, Miami, Franklin, and Atchison counties in Kansas; Jackson, Cass, Lafayette, Clay, Ray, Buchanan, Johnson, Platte, and Clinton counties in Missouri. Named cities include Overland Park, Olathe, Lawrence, Shawnee, Independence, Blue Springs, Liberty, and Lee's Summit. This is a very large territory for one listed office.
Review consensus
Joe appears in more reviews than any other technician. Customers describe him as patient, willing to explain problems in plain language, and quick to diagnose issues. Skyler draws praise for water heater and water softener installations — multiple reviewers note he explains pricing and alternatives clearly. Murad and his crew are recognized for basement mitigation work, with reviewers calling the team tidy, timely, and accommodating. Brandon gets credit for taking extra time on drain jobs and showing customers what he found. Sam handled water heater diagnostics and had a customer's unit running within seconds. Same-day scheduling comes up often — several reviewers called in the morning and had a technician by afternoon.
1 found across 2025 total reviews at 4.9★. Sarah Vest called at 6:30pm on May 7, 2026 with a foot of standing water in her basement. Roto-Rooter estimated a one-hour arrival. By 9pm nobody had come. She called again at 10:30pm and was told her job was next. As of 3:16pm the following day, no technician had arrived and no one had contacted her. She hired Power Dry instead. The owner response directed her to email a customer satisfaction manager but did not explain the scheduling breakdown.
Owner responses follow a template pattern. All three negative/neutral reviews received replies from Pat Swanson, Customer Satisfaction Manager, directing customers to email with their address and a copy of their review. One response to Tim Wedan's 2-star complaint about overpricing thanked him for his "amazing 5-star review" — a clear copy-paste error. The responses engage with tone but not with the specific operational failure described. This looks like centralized reputation management rather than local problem-solving.
Joe (plumber — praised repeatedly for patience, clear explanations, and fast diagnosis). Skyler/Skylar (technician #0910 — praised for water heater and water softener installs, honesty about pricing). Murad (mitigation crew lead — praised for basement cleanup, timeliness, professionalism). Brandon (plumber — praised for drain work, patience, showing customers what he found). Sam/Samuel (technician — praised for quick water heater diagnosis and going above and beyond). Ali (mitigation team — praised for communication and prompt service). Dave Solomon (plumber — praised on website for drain work and camera inspections). Jason Meyer (technician #0131 — praised on website for honest, non-salesy Saturday drain clearing). Amber (technician — praised on website for explaining basement drain issues). Curtis B. (technician #653 — praised on website). Keith (technician — praised on website for diagnosing and explaining house trap issues). Pat Swanson (customer satisfaction manager — handles owner responses to reviews).
Ask for Joe or Skyler by name if your issue is plumbing-related. For water damage mitigation, Murad's crew has the strongest review track record. Watch the scheduling closely on emergency calls — the one serious failure in these reviews was a no-show on an overnight flood response, so confirm your technician's ETA and get a callback commitment if they run late.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold also profits from removing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a plumbing company that also does mold work — not a mold remediation specialist. Most of their 2,025 reviews describe drain cleaning and water heater jobs. If your mold problem is not connected to a plumbing issue, a dedicated mold firm may have deeper niche experience.
- The service area spans 18 counties across Kansas and Missouri. Leavenworth is the listed office, but response times to the edges of that territory will vary, especially during storm season when demand spikes.
- One reviewer reported calling for an emergency basement flood and waiting overnight with no technician arriving and no follow-up contact. The owner response directed the complaint to an email address rather than addressing the scheduling failure directly.
- One negative review received a copy-paste owner response thanking the customer for an "amazing 5-star review" when the review was actually 2 stars. This suggests some reputation management responses are automated rather than read individually.