Provider profile
Rainbow Restoration of NE Kansas
Provider snapshot
What this listing says
Lawrence and Topeka homeowners who need a single company to handle water or mold damage from tear-out through reconstruction, with 24/7 emergency response from a locally owned franchise backed by a general contractor.
Best for
- Homeowners in Lawrence, Topeka, or surrounding Douglas and Shawnee County communities dealing with water damage, fire damage, or mold that needs remediation and rebuild under one contractor.
- Property managers and real estate investors who want a single vendor for recurring water and mold emergencies across multiple units.
- Commercial property owners needing fast response after flooding — reviewers report on-site arrival within 30 minutes to one hour of calling.
- Anyone dealing with mold or water damage in an older Kansas home where asbestos may be present in the affected materials.
About this company
Rainbow Restoration of NE Kansas operates out of Lawrence and covers northeast Kansas, including Topeka and about two dozen surrounding towns. They are a Neighborly franchise, but the local operation is owned by a general contractor, which means they handle the full arc from emergency water extraction through demolition and rebuild under one roof. They hold a Kansas contractor license (BC-24130) and carry IICRC and KDHE certifications.
The standout here is scope. Most restoration companies subcontract reconstruction. This location does tear-out and rebuild in-house because the owner holds a general contractor license. They also do asbestos abatement under their KDHE certification, which is uncommon for a restoration franchise. Their mold work falls under the broader restoration umbrella rather than being a standalone mold-only operation.
The franchise has been operating in the Lawrence area long enough to build repeat-client relationships with property managers, apartment complexes, and investors. Multiple reviewers mention returning after previous jobs or referring the company to others. The team runs lean enough that the same names — Steve, Kelly, Patrick, Nick — show up across years of reviews.
A 4.9-star rating across 67 Google reviews is unusually strong. Only one review in the entire history falls below 4 stars, and that review contains no specifics. The volume is modest, but the consistency is notable.
Services
Service area
Headquartered at 1310 Research Park Dr, Lawrence, KS. Serves northeast Kansas including Topeka, Baldwin City, Eudora, Ottawa, Paola, Oskaloosa, and about 20 other communities across Douglas, Shawnee, and surrounding counties. The listed service area is broad for a single-location operation — confirm response times for towns at the edges.
Review consensus
Kelly L. stands out across at least seven reviews as the primary client-facing contact. Reviewers describe her as a strong communicator who explains processes clearly and follows up proactively. Steve appears in multiple reviews as the field operations leader who manages projects and provides estimates. Patrick is praised for hands-on water damage assessment using moisture detection equipment. Nick and Regan Berger drew praise for a flooded basement job. Response time is the most consistent theme — reviewers regularly report crews arriving within 30 minutes to one hour, including weekends and after-hours calls. Multiple property managers and general contractors describe using them repeatedly.
1 found across 67 total reviews at 4.9★. The single 1-star review from John Myriad says only that the experience was horrible and unprofessional, with no specifics about what went wrong. The owner responded the same day, noting they could not identify which project the reviewer was associated with and inviting direct contact. The reviewer has only one Google review and received no likes. With no corroborating details, this reads as an isolated incident rather than evidence of a pattern.
The same core team members — Steve, Kelly, Patrick, Nick — appear across reviews spanning multiple years, suggesting low staff turnover for a restoration company. This continuity likely explains the high rating: clients deal with the same people repeatedly rather than rotating crews. The owner responded to the single negative review within the same day with a personalized (not template) reply, though it was limited by not being able to identify the reviewer's project.
Kelly L. (client communication and project coordination — consistently positive across 7+ reviews). Steve / Steve S. (field operations lead, estimates, project management — consistently positive). Stacey (on-site technician — positive, described as personable during extended in-home work). Patrick (water damage assessment technician — positive, praised for thoroughness with moisture detection). Nick (technician — positive, praised for flooded basement response). Regan Berger (technician — positive, praised alongside Nick). Wayne (mold assessment — positive, described as honest and friendly). Rodney (technician — positive, praised for Saturday emergency response). Katie (coordinator — positive, praised for organization during apartment turnovers). Raegann (project contact — positive). Zach (technician — positive).
Ask for Kelly as your main point of contact — she is the most frequently praised person in the reviews and handles communication throughout the project. If you have a water emergency, call rather than email; reviewers report same-day response even on weekends. The near-perfect rating with zero patterns of complaint across 67 reviews is uncommon and suggests consistent execution.
Keep in mind
- Rainbow Restoration is a franchise (part of Neighborly), so corporate marketing language on the website does not always reflect local capabilities. Confirm specific services with the Lawrence office before assuming availability.
- Mold remediation is one of several services they offer, not their primary focus. If you need a mold-only specialist, this is a restoration company that does mold work as part of broader damage recovery.
- The service area lists 26 cities across northeast Kansas. Confirm response times for locations far from the Lawrence headquarters.
- One evaluator mentioned they are upfront about not being the cheapest option in town. Get competing quotes if cost is a primary concern.