Provider profile
Complete Carpet Care & Restoration
Provider snapshot
What this listing says
Lansing and Leavenworth County homeowners dealing with water damage or mold after flooding, backed by a family-run crew that has handled Kansas City-area restoration since 1993.
Best for
- Homeowners in Lansing, Leavenworth, or western Kansas City suburbs who need water damage and mold handled by the same crew.
- Property owners who want a single company to handle extraction, remediation, and reconstruction without subcontracting the rebuild.
About this company
Complete Carpet Care & Restoration is a family-owned restoration company based in Lansing, Kansas, serving the greater Kansas City metro on both the Kansas and Missouri sides. They started as a carpet cleaning and janitorial business in 1993, founded by Brad Turner and his family, and have since expanded into water damage restoration, mold remediation, storm damage repair, and full reconstruction.
Their mold remediation page describes a process that includes inspection, containment, removal, antimicrobial surface treatment, HEPA filtration, and moisture control. They also handle the full rebuild after damage -- floors, walls, ceilings -- which means you can avoid coordinating multiple contractors. They claim a 45-minute emergency response time and 24/7 availability. They work directly with insurance companies on claims, handling documentation, adjuster coordination, and billing.
Brad Turner grew up in the business, cleaning carpets at eight years old alongside his father and brothers. He later earned a business degree in personnel management and marketing. The company holds IICRC certification (#34244) and has received a Talk of the Town Award (2022) and Pulse of the City Award (2025). They are members of the Leavenworth-Lansing Chamber of Commerce.
Services
Service area
Headquartered in Lansing, Kansas. Serves the Kansas City metro area on both sides of the state line, including Kansas City KS, Kansas City MO, Overland Park, Lenexa, Leavenworth, Lee's Summit, Bonner Springs, Basehor, and Platte City MO. Coverage extends across Leavenworth County and into the broader metro, though response times to far-flung Missouri locations are worth confirming.
Review consensus
Brad Turner, the owner, is the most frequently named person in reviews. Multiple reviewers describe him as hands-on, honest, and responsive. Abby Krumvieda praised Brad and Adrian for carpet work, noting speed and odor removal. Steve Kennedy highlighted fast response and helpful communication throughout the process. Anna Hurt credited Brad and Laurice with rapid action that limited basement flood damage and praised their insurance paperwork handling. Banita Hughes, who runs a daycare in Leavenworth, described two years of regular cleaning and sanitizing service. Leatrice Burns reported 12 years as a repeat customer.
0 found across 24 total reviews at 4.3★. No recent negative reviews to evaluate. All reviews from the last 18 months are 4 or 5 stars.
The review volume is unusually low for a company operating since 1993 -- 24 reviews over roughly nine years of Google presence. A cluster of seven 5-star reviews appeared in October 2025, several from accounts with very few reviews. This could reflect a review solicitation push rather than organic accumulation. It is not possible to determine quality trends from this sample size.
Brad Turner (owner -- praised by multiple reviewers for honesty, responsiveness, and hands-on work). Adrian (technician -- praised for carpet cleaning quality alongside Brad). Laurice (technician -- praised for rapid flood response and damage limitation).
Brad runs a small operation and reviewers consistently say he shows up personally and stays involved. The thin review count means you are relying more on a direct conversation with Brad than on crowd-sourced validation. Ask for references from recent mold remediation jobs specifically, since most reviews reference water damage or carpet cleaning.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest -- the same company identifying the problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation work.
- Their 4.3-star Google rating is based on only 24 reviews over nearly a decade, which makes it hard to draw firm conclusions about current quality.
- Their service area spans both sides of the Kansas City metro, from Basehor and Bonner Springs on the Kansas side to Lee's Summit and Platte City in Missouri. Confirm response times for locations far from their Lansing headquarters.
- They offer financing, but the website does not detail terms, rates, or which lender handles it.