Provider profile
ProRestore DKI
Provider snapshot
What this listing says
Des Moines metro homeowners dealing with water damage or mold after a plumbing failure who want a single contractor to handle tearout, drying, remediation, and reconstruction under one roof.
Best for
- Homeowners in Grimes, Ankeny, Urbandale, West Des Moines, and the broader Des Moines metro who need water damage restoration that may also involve mold.
- Property owners who want one company to handle everything from emergency water extraction through final drywall and paint, avoiding the hassle of coordinating multiple contractors.
- Insurance-claim situations where you need a contractor who will work directly with your adjuster — multiple reviewers mention ProRestore handling insurance communication.
- Commercial or industrial properties with large-scale water losses, since they advertise handling jobs from 50 square feet to 50,000.
- Homeowners dealing with sewer backups, burst pipes, or plumbing failures who need same-day emergency response.
About this company
ProRestore DKI is a full-service restoration contractor based in Grimes, Iowa, serving the Des Moines metro area since 1999. They handle the entire damage lifecycle: emergency water extraction, structural drying, mold remediation, fire and smoke cleanup, biohazard work, and the reconstruction afterward. They also do asbestos abatement. Mold is one piece of a broader restoration operation, not their sole focus.
What stands out is the single-contractor model. They take a job from initial emergency response through demolition, drying, remediation, and final rebuild. Their website lists containment and dehumidification services, and they mention testing before and after remediation jobs. They are a member of the DKI network, a national franchise group of restoration contractors, and display the IICRC logo on their site. They also hold an EPA Lead Renovator credential and ASCR mold remediation designation.
Kent and Susan Bily own the company. Kent serves as general manager and shows up in reviews personally handling estimates and overseeing jobs. The company holds a BBB A+ rating and is a member of the Grimes and Greater Des Moines chambers of commerce.
Their 4.5-star Google rating across 78 reviews is solid. The overwhelming majority of reviews describe water damage jobs rather than mold-specific work, which reflects their primary identity as a water damage restoration company.
Services
Service area
Headquartered in Grimes, Iowa. Serves 25 cities across the Des Moines metro area including Des Moines, West Des Moines, Ankeny, Urbandale, Johnston, Clive, Waukee, Altoona, Bondurant, Indianola, and Ames. The service area extends roughly 40 miles from their Grimes office, covering most of central Iowa's Polk, Dallas, and Story counties.
Review consensus
Same-day or same-hour emergency response is the most consistent theme. Elvedin appears across multiple reviews for sewer backup and basement restoration work, with reviewers describing him as skilled and easy to work with. Xander (also spelled Zander, Zandyr, and Zynder by different reviewers) shows up repeatedly for cleanup and communication. Kent Bily, the owner, gets personal mentions for handling estimates, overseeing projects, and being responsive to calls and texts. Ryan is praised for giving estimates quickly and communicating schedule changes proactively. Several reviewers specifically note the company working with insurance adjusters on their behalf. Repeat customers appear — Randy Stumbo, Jim Julius, and Tami Wallace each mention using ProRestore for multiple water damage events.
1 found across 78 total reviews at 4.5★. The single recent 1-star review from Jose Cardenas Plata (July 2025) contains no text. The owner responded that the reviewer was never a customer or employee of the company. The reviewer has only 3 total Google reviews and is not a Local Guide. There is no actionable complaint to assess here.
The review profile skews heavily toward water damage restoration rather than mold work. Only a handful of reviews mention mold at all, and those tend to involve mold discovered during water damage repair rather than standalone mold projects. This is consistent with a restoration company where mold is a secondary service line. The owner responds to negative reviews, and in the only recent case, disputed the reviewer's legitimacy with specific detail rather than using a template response.
Elvedin (field lead — praised in multiple reviews for basement restoration and sewer backup work). Xander/Zander/Zandyr/Zynder (field technician — praised across multiple reviews for cleanup, communication, and working with insurance adjusters). Kent Bily (owner/general manager — praised in multiple reviews for responsiveness, estimates, and oversight). Ryan (estimator/project lead — praised for same-day estimates and proactive communication). Camden (field crew — mentioned positively in one review for sewer backup work). Maria (contents lead — praised for fire cleanup and careful handling of personal items). Blake (project coordinator — praised for rapid insurance-claim response). AJ (job coordinator — praised for assessing repairs and communicating with insurance). Kurt (project contact — praised for communication during basement flood repair). Juan Torres (restoration technician — praised for attention to detail on finish work). Tex (field crew — praised for kindness and care during basement flood).
ProRestore DKI is a water damage restoration company that also does mold work. If your mold problem started with water damage, they can handle the entire chain from extraction through rebuild, which simplifies the process. Ask for Elvedin or Xander by name — they appear in the most reviews. Get an independent mold test before agreeing to their remediation scope, since they do both testing and remediation.
Keep in mind
- ProRestore DKI does both mold testing and mold remediation. That is a conflict of interest — the company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- Their primary business is water damage restoration. Mold remediation is one of many services, not their central focus. If you have a complex mold-only situation without water damage, ask how many standalone mold jobs they handle per year.
- Pricing transparency came up in reviews. One 4-star reviewer noted the work was efficient but details like price remained unknown. Another 4-star reviewer said Zander was great but framed the review around limited information. Ask for a written estimate with line items before work begins.
- They list 25 cities across central Iowa as their service area, stretching from Ames to Indianola. Confirm response times for locations on the edges of that range.