Provider profile
SERVPRO of Platteville Monroe
Provider snapshot
What this listing says
Homeowners in Grant, Iowa, Lafayette, and Green counties who need fast-response water or mold work from a locally owned franchise with a 5.0 Google rating across 59 reviews.
Best for
- Homeowners in Platteville, Monroe, Lancaster, Dodgeville, or surrounding towns who need same-day water or mold response.
- Property owners who want one company to handle remediation and reconstruction without subcontracting the rebuild.
- Real estate agents and property managers who need a reliable repeat-call vendor for water and mold emergencies across southwest Wisconsin.
- Commercial facilities — offices, fairgrounds, nonprofits — that need large-scale drying or cleanup with industrial equipment.
- Homeowners who want their insurance claim coordinated directly by the remediation company.
About this company
SERVPRO of Platteville Monroe is a franchise location covering four counties in southwest Wisconsin — Grant, Iowa, Lafayette, and Green. JC and Lindsey Weber own and operate this location as a husband-and-wife team. The company handles water damage, fire damage, mold remediation, storm cleanup, and reconstruction under one roof.
Their mold work follows a 7-step process: emergency contact, inspection, containment, air filtration, removal of mold-infested materials, cleaning with antimicrobial treatments, and restoration. They run air scrubbers and HEPA vacuums during remediation. They also handle the reconstruction afterward with their own crew, so a homeowner does not need to hire a separate contractor to rebuild what was torn out.
JC and Lindsey Weber have run this franchise for over five years. They live in the community and have four children in the area. The team includes Bryan Evans, Mike Lukan, Todd, Austin, Sam, Chris, George, and others who show up repeatedly in reviews by name.
A 5.0 rating across 59 Google reviews is uncommon for any service company. Zero reviewers left fewer than 4 stars in the last 18 months. That track record reflects a small-market franchise where the owners work the jobs and the same crew handles most calls.
Services
Service area
Headquartered in the Platteville-Monroe area of southwest Wisconsin. Serves 14 cities across Grant, Iowa, Lafayette, and Green counties, including Lancaster, Boscobel, Fennimore, Mineral Point, Darlington, Cuba City, Dodgeville, New Glarus, Muscoda, Hazel Green, Highland, and Ridgeway.
Review consensus
Bryan Evans is the standout name. Reviewers call him knowledgeable, friendly, and fast — Ann Behan called him "my hero" after a cleanup. Mike Lukan draws praise for clear pre-job communication and showing up with heavy equipment (one reviewer noted 25 fans and 3 commercial dehumidifiers). Todd, who appears to be an owner or manager, gets credit for fast initial response. Austin earns mentions for keeping homeowners informed throughout multi-day jobs. Speed is the dominant theme: Kevin Timmerman reported a 15-minute response, JIm Weber had a roof tarped within 12 hours of storm damage, and Colleen Mcdermott got a sewer backup crew the night before Thanksgiving.
0 found across 59 total reviews at 5.0★. No negative reviews exist in the recent window. Zero reviewers left 1, 2, or 3 stars in the last 18 months across 59 total reviews.
This is a small-market franchise where the owners work alongside the crew and the same names — Bryan Evans, Mike Lukan, Todd, Austin — appear across years of reviews. That consistency suggests low staff turnover, which in restoration work usually means the person who scopes your job is the same person who does it. The 5.0 rating likely reflects that small-town accountability: the Webers live in the community they serve.
Bryan Evans (technician — praised in 13+ reviews for speed, knowledge, and going above expectations). Mike Lukan (technician/lead — praised for clear communication and heavy-equipment deployments). Todd (owner or manager — praised for fast initial response). Austin (technician — praised for keeping clients informed). Sam (technician — praised for teamwork). Chris (technician — praised for carpet and upholstery cleaning). George (technician — praised for punctuality). Kacy (technician — praised for emergency response). Bob (technician — praised for quick response). JC Weber (co-owner — praised for hands-on involvement). Luna (office staff — praised for financial breakdown assistance).
With zero negative reviews across 59 ratings, there are no red flags from past customers. Bryan Evans and Mike Lukan are the names that come up most — ask for them if your job involves water or mold. The only structural concern is the dual role of inspector and remediator, so get an independent mold test before committing to their remediation scope.
Keep in mind
- They do both mold inspection and mold remediation. That creates a conflict of interest — the company assessing your mold problem is the same one billing to fix it. Consider getting an independent mold test before signing a remediation contract.
- This is a SERVPRO franchise, which means pricing, insurance billing, and dispute resolution follow corporate guidelines. The local owners have flexibility, but franchise overhead can affect pricing compared to independent operators.
- Their Google category is water damage restoration, not mold remediation. Mold work is one service among many. If you need a company that focuses primarily on mold, this may not be the right fit.
- The service area spans 14 cities across four counties in rural southwest Wisconsin. Response times to the edges of that territory — Boscobel, New Glarus, Muscoda — may differ from Platteville or Monroe.