Provider profile
SERVPRO of Davenport / Bettendorf
Provider snapshot
What this listing says
Quad Cities homeowners dealing with water damage or sewage backups who want a franchise restoration company with 24/7 response and a large field crew that reviewers name by name.
Best for
- Davenport, Bettendorf, and Quad Cities residents who need water damage or mold remediation handled by a single company with reconstruction capability.
- Homeowners with sewage backups or sump pump failures who need same-day emergency response and contamination cleanup.
- Commercial property managers, schools, and municipal buildings that need large-crew mobilization for water or fire damage.
- Buyers who want a company that can pack out, store, and restore contents like furniture, documents, and electronics during a mold or water job.
- Insurance-claim situations where you want a company experienced in coordinating with carriers, though you should confirm turnaround times for estimates in writing.
About this company
SERVPRO of Davenport/Bettendorf is a franchise restoration company based at 7208 Jebens Ave in Davenport, Iowa, serving the Quad Cities area since 1995. Todd and Kimberly Earnest own the franchise. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm damage, sewage cleanup, and commercial restoration. They run 24/7 emergency response and handle both residential and commercial jobs.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of infested materials, cleaning, and restoration. They also do mold testing in-house, which creates a conflict of interest worth understanding before you hire them. On the water damage side, their sewage page references following IICRC S500 standards. They operate a contents packout facility where they inventory, clean, and store belongings during restoration work.
The Earnests have run this franchise for roughly 30 years in a market where basement flooding and sewer backups are common. Multiple reviewers mention repeat business, and the Moline Fire Department and local schools have used their services. They donated meals to the Blue Grass Fire Department, showing community ties.
4.6 stars across 179 Google reviews is solid for a restoration company. The positive reviews are notably specific, naming individual crew members and describing exactly what they did. That kind of detail suggests genuine experiences rather than solicited one-liners.
Services
Service area
Headquartered in Davenport, Iowa. Covers the Quad Cities area including Bettendorf, Muscatine, Wilton, Durant, Blue Grass, Walcott, Fruitland, Riverdale, and Stockton. During peak storm seasons, they have brought in crews from other SERVPRO franchises like Iowa City to handle demand.
Review consensus
Tyrese and Steve are the most frequently named team in reviews, appearing together in over a dozen positive reviews spanning more than a year. Reviewers describe them as hardworking, communicative, and respectful. Adam appears in at least eight positive reviews, often paired with Jesse or Nick. Jason is named as a project manager who explains processes clearly and works directly with insurance companies. Jordan gets praise as a construction manager for roof work and reconstruction. Dave Wilson, identified as a production manager, is praised for quick initial assessments. Multiple reviewers highlight same-day or next-day response, especially for basement flooding and sewage backups. Several mention the crew's willingness to explain each step of the process.
4 found across 179 total reviews at 4.6★. Four 1-star reviews share a theme: the company shows up fast for the initial assessment or cleanup but then communication falls apart. Alexandria described waiting nearly four months for a repair estimate after flood cleanup, claiming the company prioritized cash-paying customers over insurance claims. Greg Kwiatkowski, a Local Guide with 37 reviews, reported zero response after two weeks of phone calls following an estimator visit. H.G. Stewart described rude behavior during a flood survey and no follow-up estimate. The owner responded to Alexandria's review by saying they had no record of performing work for her, suggesting possible franchise confusion. The owner's response to H.G. Stewart was a generic template directing them to an email address. Bene Allsebrooke's 1-star review about poor cleanup also drew an owner response saying the name was not on file. The 2-star review from Kershanna Harris is the most nuanced: she praised field techs Tyrese and Bob but described weeks of difficulty scheduling and a three-week wait for a reconstruction estimate when competitors provided same-day quotes.
There is a clear split between field crew performance and office-side follow-through. The technicians who show up on site get overwhelmingly positive reviews by name. The complaints center on what happens after the initial visit: estimates, scheduling, and communication. This is a common pattern in franchise restoration companies where the field teams are strong but the administrative pipeline gets overwhelmed during busy seasons. The owner responds to 100% of negative reviews, but the responses tend toward templates rather than specific engagement with the complaint. Two responses questioned whether the reviewer was actually a customer, which could be legitimate franchise confusion or could read as dismissive.
Tyrese (technician — consistently praised), Steve (technician — consistently praised), Adam (technician — praised), Jesse (technician — praised), Tre/Trevon (technician — praised), Bob (technician — praised), Nick (technician — praised), Dave Wilson (production manager — praised for assessments, one mixed mention in 2-star review where initial assessment was good but follow-through lagged), Jason (project manager — praised), Jordan (construction manager — praised for roof/reconstruction), Drew (technician — praised), Matt (technician — praised), Will (technician — praised), Dylan/Dillon (technician — praised), Connor (technician — praised), Devin (technician — praised), Jacob (technician — praised), Tyler (technician — praised), Brent (technician — praised), Andrew (technician — praised), TJ (technician — praised), Robert (technician — praised), Jostin (assessor — praised), Kevin (carpet cleaning — praised), Don (technician — praised), Noah (technician — praised), Justin (project manager — praised), Keegan (technician — praised), Andre W. (technician — praised), Kaleb (Iowa City crew — praised).
The field crews here are genuinely strong. Ask for Tyrese and Steve if they are available, or Adam and Jesse. But get your estimate timeline and communication expectations in writing before the first truck leaves your driveway. If you are going through insurance, confirm who your single point of contact will be for estimates and scheduling so you do not end up chasing the office for weeks.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent test first.
- The most consistent complaint in recent reviews is delayed estimates and poor communication after the initial cleanup visit. One reviewer waited four months for a repair estimate. Another waited two weeks without a callback. Get a written timeline for estimates before signing anything.
- Two of the four recent 1-star reviews drew owner responses suggesting the reviewer may not have been an actual customer of this specific franchise. SERVPRO franchises operate independently, and confusion between locations does happen. But the pattern of delayed estimates appears in a 2-star review from a confirmed customer as well.
- Their service area lists ten Iowa cities from Davenport to Muscatine. During heavy storm seasons, they brought in crews from Iowa City to handle overflow. Ask about current crew availability and expected response time for your area.