Provider profile
PuroClean of Cedar Rapids
Provider snapshot
What this listing says
Cedar Rapids and Iowa City corridor homeowners dealing with basement flooding or mold after water damage, backed by a veteran-owned franchise that deploys large crews fast and handles insurance paperwork.
Best for
- Cedar Rapids metro homeowners who need mold removal tied to water damage from basement flooding, pipe breaks, or sewer backups, especially when the job also requires tear-out and reconstruction.
- Property managers and landlords in the Iowa City corridor who need a single company to handle mitigation through rebuild on multi-unit water or mold losses.
- Homeowners who want insurance claim support from a company that works directly with adjusters and provides documentation.
- Buyers facing fire damage with secondary mold concerns, where the same crew can handle smoke restoration, water extraction, and mold removal in sequence.
About this company
PuroClean of Cedar Rapids is a veteran-owned franchise at 314 8th St NW, covering Cedar Rapids, Marion, Coralville, Iowa City, and North Liberty. Adam Feldmann, a retired military veteran, co-founded the business with his father Steven Feldmann, a former Cedar Rapids police lieutenant and Army general. Adam runs day-to-day operations as CEO; Tarin Erenberger manages operations as COO. Shawn Matheny, with 17 years in restoration, handles project management and estimating.
Mold work is one piece of a broad restoration operation that includes water damage mitigation, fire and smoke restoration, biohazard cleanup, and full reconstruction. On the mold side, they do both testing and remediation in-house, using HEPA filtration, HEPA vacuuming, containment with polyethylene sheeting, negative air pressure, and dehumidification. They reference working with indoor environmental professionals and labs for air sampling. For water damage, they use thermal imaging, moisture meters, and EPA-registered disinfectants. They also handle sewage cleanup, duct cleaning, and creosote remediation.
The Feldmann family roots in Cedar Rapids run deep. Steven's nine rental properties sustained damage during the 2020 Derecho, and Adam volunteered in disaster relief for that event, plus the 2021 Kentucky tornado and Hurricane Ian in 2022. The company holds IICRC certification and EPA lead-safe certification.
At 4.8 stars across 98 Google reviews, the rating is strong. The volume of named staff in reviews suggests a sizable crew, and multiple reviewers specifically note same-day or next-day response times. Several property managers and repeat customers appear in the review base, which signals reliability for ongoing relationships.
Services
Service area
PuroClean of Cedar Rapids is headquartered at 314 8th St NW in Cedar Rapids, Iowa. They list service areas including Bertram, Cedar Rapids, Coralville, Iowa City, Marion, North Liberty, Robins, Shueyville, Swisher, and University Heights. One reviewer mentioned they also service the Quad Cities area.
Review consensus
Adam Feldmann draws the most praise by name, appearing across mold, water, and sewer jobs. Reviewers describe him showing up within 45 minutes, personally handling mold removal, explaining costs clearly to out-of-pocket customers, and staying involved on complex projects. Nathan (also written as Nathen) gets repeated mentions for supervising water damage crews and for mold remediation work that succeeded where a competitor had failed. TJ appears in multiple reviews for water damage and duct cleaning jobs alongside teammates Dallas, Nesh/Nash, TK, and DaJohn. Trevor McCauley earned individual praise for biohazard cleanup, arriving promptly and handling a blood cleanup with care. Laura, the office manager, gets called out for efficient and kind phone support. Tarin is mentioned for intake coordination. Reviewers consistently cite fast response (same-day or next-day), large crew sizes deployed to multi-area jobs, and willingness to help with insurance paperwork. Repeat customers and property managers make up a notable portion of the positive reviews.
4 found across 98 total reviews at 4.8★. Billing and pricing are the dominant complaints (4 found across 98 total reviews at 4.8 stars). Ethan Petrik described a water mitigation job on about 80 square feet where pricing was never discussed upfront. When he asked for an estimate, the office was dismissive, offered only a vague "ballpark" of $5,000, then immediately pulled equipment and ended service when he pushed for a real number. The final bill was $2,945 for fans and dehumidifiers running less than five days. T M, a Local Guide with 47 reviews and 1 like on the complaint, cited terrible communication, late arrivals, rushed work, and unclear billing with unexpected charges. Jennifer Bollers alleged the company prioritized insurance interests over hers, initially missed wet walls and insulation until she insisted on thermal imaging, then falsely told the insurer she would not let them in for a rebuild estimate, leaving her home in a torn-up state months later. Trevor Staats, writing about a commercial elderly-care facility, said their demolition and mitigation work was acceptable but reconstruction was consistently unacceptable across four different subcontractors and in-house crews. Two 1-star reviews from Alex Marlin and D Mason had no text.
The negative reviews share a structural theme: the company performs well in the emergency phase (showing up fast, running equipment, doing tear-out) but struggles when the job moves into the estimate/billing/rebuild phase. Three of the four substantive complaints describe a breakdown that happened after the initial mitigation was complete. The owner response rate of 17% on negatives is low, and the single response appears to be a copy-paste template meant for a different review entirely (it praises a bathroom restoration while the actual review complained about failed reconstruction in an elderly care facility). This mismatch suggests automated reputation management rather than genuine engagement with complaints.
Adam Feldmann (co-founder/CEO — praised by multiple reviewers for personal involvement, fast response, fair pricing on out-of-pocket jobs, mold and water work). Nathan/Nathen (supervisor — praised by Troy VanWassenhove, Alen B, Lucas McMurrin, Nicole Moeller for water damage and mold remediation). TJ (technician — praised by Julie Potter, Greengoeb, David Sellers, Susan Church for water damage and duct cleaning). Trevor McCauley (technician — praised by Tom Hamos and Cody Ayers for biohazard and flood cleanup). Dallas (technician — praised by Julie Potter, Susan Church, Lucas McMurrin, Jordan Carr for water and sewer work). Laura (office manager — praised by Bobbie Horning for efficient and kind phone support). Tarin (operations — praised by J K and Dena Williams for intake and coordination). Steve/Steven Feldmann (co-founder — praised by Mike Ray, Kyle Taylor, Serina Garret, Katie Hansen for going above and beyond, personally handling fire cleanup and mold removal for a nonprofit). Ryan (technician — praised by Julie Potter, theresa rieger). Jeremy (technician — praised by Troy VanWassenhove). DaJohn (technician — praised by Julie Potter). Nesh/Nash (technician — praised by Julie Potter, David Sellers, Lucas McMurrin). TK (technician — praised by Julie Potter, Lucas McMurrin, Laurie Robertson). Jonntay/Johntay (technician — praised by Greengoeb, Jordan Carr for duct and sewer cleaning). AJ (technician — praised by Katie Hansen for vent cleaning). John (technician — praised by theresa rieger). Taj (technician — praised by Lucas McMurrin for communication and detail).
Ask for Adam or Nathan by name for mold work. Get a written estimate with line-item pricing before any equipment starts running, and clarify whether the quote covers mitigation only or includes tear-out and rebuild. If you need reconstruction, ask who specifically will do the work and whether it will be in-house or subcontracted. The field crews earn genuine praise, but the billing and project management side has drawn repeated complaints.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the problem is the same one that profits from fixing it. Ask for the independent lab report and consider getting a separate assessment of the scope before committing.
- Multiple negative reviews cite billing surprises and an unwillingness to provide upfront estimates. One reviewer described paying $2,945 for five days of drying equipment on an 80-square-foot area without ever receiving a written estimate beforehand. Get pricing in writing before work starts.
- Reconstruction quality drew a detailed complaint from a commercial facilities manager who went through four subcontractors and in-house crews on the same job. Their mitigation and demo work got acceptable marks, but the rebuild side did not.
- The owner response rate on negative reviews is low (17%), and the one response that exists appears to be a generic template that does not address the actual complaint. This suggests limited engagement with criticism.