Provider profile
Home Pro Services
Provider snapshot
What this listing says
Cedar Rapids homeowners dealing with water damage that has led to mold, especially those who want a single company to handle extraction, drying, and remediation under one insurance claim.
Best for
- Cedar Rapids and eastern Iowa homeowners who need water extraction and drying after a basement flood, sump pump failure, or burst pipe — this is their core work.
- Situations where water damage has already caused mold growth and you want one crew to handle both the water and the mold under a single scope of work.
- Homeowners without insurance who need restoration work — Joe adjusts pricing for uninsured customers, a detail confirmed by multiple reviewers.
- Property managers handling tenant turnover or emergency water events across multiple units — one reviewer manages a large portfolio and uses Home Pro repeatedly.
- After-hours emergencies — reviewers confirm Joe responds in the evening and on short notice, not just during business hours.
About this company
Home Pro Services is a family-owned restoration company in Cedar Rapids, Iowa, run by Joe Alger. Water damage is their primary business — they handle everything from burst pipes and sump pump failures to sewage backups and basement floods. Mold removal and fire restoration round out the disaster side, while carpet cleaning, tile cleaning, pressure washing, and dryer vent cleaning fill the schedule between emergencies.
For mold work, they use the Serum System, a high-concentrate peroxide solution that strips mold from surfaces. They follow that with a HEPA vacuum pass and apply a Serum protective coating. For cases where chemical treatment is not enough, they offer soda blasting as a fallback. The website claims a mold removal technician is on every mold job. They hold IICRC training credentials.
Joe Alger owns and operates the business with his family. The website claims over 35 years of experience in the restoration industry. They carry a BBB A+ rating and run background checks on employees. They bill insurance companies directly but also work with uninsured homeowners at adjusted rates — a detail multiple reviewers confirm.
A perfect 5.0 Google rating across 125 reviews is rare for any service company. The volume includes Local Guides and reviewers with substantial review histories, which makes the rating harder to dismiss as padded. That said, a company with zero negatives offers less information about how it handles problems when they arise.
Services
Service area
Home Pro Services is headquartered at 818 1st Ave NW in Cedar Rapids, Iowa. They list service pages for over 20 communities across eastern Iowa, including Marion, Hiawatha, Iowa City, Coralville, North Liberty, Anamosa, Monticello, Amana, and several smaller towns. The spread from Cedar Rapids to Monticello is roughly 40 miles, and to Iowa City roughly 30 miles — a wide radius for a small crew.
Review consensus
Joe Alger is the name that appears in nearly every review. Reviewers describe him arriving within hours of a call, including evenings and weekends. Multiple reviewers highlight his willingness to explain the problem and the restoration process before starting work. Sara handles office scheduling and gets praise for responsiveness and friendliness. Several reviewers mention fair pricing and a lack of surprise charges. Repeat customers are common — property managers and homeowners mention using Home Pro two or three times for different issues.
0 found across 125 total reviews at 5.0★. No negative reviews exist in the recent 18-month window. With 125 total reviews at a 5.0 rating, there is no complaint data to analyze.
The review pattern strongly suggests a hands-on owner-operator model. Joe Alger appears by name in the majority of reviews, handling everything from the initial call to the on-site work. This creates a bottleneck risk: the experience reviewers describe depends heavily on Joe being the one who shows up. As the business takes on more work, the question is whether the crew delivers the same experience when Joe is not on your job.
Joe Alger (owner, on-site technician — positive across dozens of reviews). Sara/Sarah (office scheduling — positive, mentioned by Amy Huang, Peggy Hasenclever, Brady Lanham). Ben (water cleanup technician — positive, mentioned by Justin Light). The Algers (family, mentioned collectively by Daniel Walker).
If Joe shows up, you are in good hands based on 125 reviews worth of evidence. Ask upfront whether Joe will be on your job or if a crew member will handle it. For mold work specifically, get an independent test before agreeing to a remediation scope.
Keep in mind
- Home Pro does both mold testing and mold remediation. This creates a conflict of interest: the same company that tells you how much mold you have also profits from removing it. Consider getting an independent mold test before or after their work.
- Water damage restoration is their primary business. Mold removal is one service among many, not their sole focus. If your mold problem is not tied to a water event, ask how many standalone mold jobs they handle per month.
- The service area lists 20+ communities across eastern Iowa, from Monticello to Iowa City. That is a wide geographic spread from Cedar Rapids. Confirm drive time and any trip charges for locations far from their 1st Ave NW address.
- With 125 reviews and zero negatives, there is no complaint data to assess how they handle disputes or callback situations. Ask for references from jobs that hit unexpected complications.