Provider profile
Lake City Restoration
Provider snapshot
What this listing says
Warsaw and Kosciusko County homeowners dealing with water damage or mold after flooding, backed by a locally owned IICRC firm with 24/7 response and remote-monitored drying equipment.
Best for
- Warsaw and Kosciusko County homeowners who need same-day water extraction after flooding from burst pipes or sump pump failures.
- Property owners who want a restoration company that refers mold testing to an independent third party rather than testing in-house.
About this company
Lake City Restoration is a locally owned restoration company based in Warsaw, Indiana, serving Kosciusko County and surrounding northern Indiana counties. Owner David Sanner runs the operation, and mold remediation is one of several services alongside water damage, fire restoration, storm damage, biohazard cleanup, carpet cleaning, and post-construction cleaning. They are an IICRC firm with 24/7 emergency availability.
What stands out is their approach to mold testing. Their website states they do not do microbial growth testing in-house and instead recommend hiring an independent IEP (Indoor Environmental Practitioner) to avoid ethical conflicts. They also use remote-monitored drying equipment that tracks progress in real time, which is unusual for a company this size. They claim over 100 years of combined experience across their team and handle direct insurance billing.
David Sanner is the owner and a visible presence in reviews going back to 2020. Multiple reviewers describe him personally showing up for assessments, sometimes within 15 minutes of a call. The company appears to have grown its team over the years, with James Tozzer, Cory, Tim, Todd, and Aaron mentioned across various reviews.
Services
Service area
Headquartered in Warsaw, Indiana. Serves Kosciusko County and surrounding counties including Elkhart, Marshall, Fulton, Wabash, Whitley, Noble, Huntington, Miami, and Allen counties across northern Indiana.
Review consensus
James Tozzer is the most frequently named employee, mentioned in at least six reviews for water damage response. Reviewers describe him arriving quickly, explaining the drying process, and helping avoid unnecessary demolition. David Sanner, the owner, is praised for personal involvement in assessments and for guiding homeowners through insurance claims. Cory is named in two reviews for roof and storm damage assessments. Several reviewers highlight response speed, with multiple accounts of the team arriving within 15 minutes of a call, including late-night emergencies.
0 found across 39 total reviews at 4.8★. No negative reviews found in the last 18 months. With 39 total reviews at 4.8 stars and every visible review at 5 stars, there is no recent complaint data to analyze.
Every single visible review is 5 stars, which is unusual. With 39 reviews and a 4.8 rating, the math indicates a small number of lower-rated reviews exist but fall outside the 18-month recency window. The absence of any recent negatives means there is no complaint pattern to evaluate, but it also means there are no data points to test the company against common restoration industry friction points like scheduling delays or scope disputes.
James Tozzer (technician/lead — praised repeatedly for water damage response, communication, and thoroughness). David Sanner (owner — praised for fast personal assessments, insurance guidance, and emotional support during fire recovery). Cory (technician — praised for roof and storm damage assessments). Ethan (technician — praised alongside James for flood response). Tim (team member — praised for fire restoration work). Todd (team member — praised for fire restoration work). Aaron (technician — praised for exceeding expectations on water damage).
Ask for James if you have water damage or David if you need help navigating an insurance claim. With no recent complaints to flag, the main thing to watch for is whether the company's growing service area affects response times if you are outside Kosciusko County.
Keep in mind
- The pre-computed classification flags this company for both testing and remediation, which normally creates a conflict of interest. However, their website explicitly states they do not do mold testing in-house and recommend an independent IEP instead. Confirm this policy still holds when you call.
- Their service area spans nine counties across northern Indiana, including Allen County (Fort Wayne). Response times at the edges of that range could differ significantly from Warsaw-area times.
- This is primarily a water and fire restoration company. Mold remediation is one of many services, not their sole focus. Ask how many mold jobs they handle per month relative to water damage calls.