Provider profile
SERVPRO of Madison Lawrenceburg and Versailles
Provider snapshot
What this listing says
Southeastern Indiana homeowners in Madison, Lawrenceburg, or Versailles who need mold remediation tied to water damage, backed by a franchise with 24/7 emergency response and Reme Halo air purification.
Best for
- Homeowners in Madison, Lawrenceburg, Versailles, or surrounding Dearborn, Ripley, Ohio, Switzerland, and Jefferson Counties who need mold removed after water damage.
- Buyers who want one company to handle the full sequence from water extraction through mold remediation through rebuild, avoiding coordination between multiple contractors.
- Commercial property owners, including churches and older buildings, who need mold addressed without extended shutdowns.
- Anyone needing after-hours emergency response in rural Southeastern Indiana where options are limited.
About this company
SERVPRO of Madison, Lawrenceburg and Versailles operates out of Versailles, Indiana, covering five counties across Southeastern Indiana. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm damage, and construction.
The Steinhardt family acquired this SERVPRO franchise in 2023, building on a comfort services business they have run since 1977. Monica Nolan serves as General Manager and Owner alongside co-owners Norbert Anthony Steinhardt Jr. and Scott Tebbe. The mold page on their site mentions containment procedures, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also sell Reme Halo air purifier systems and list their team as air quality specialists.
The franchise holds a 5.0-star Google rating across 55 reviews with no complaints in the last 18 months. That is unusual volume for a rural Indiana territory and suggests the ownership transition in 2023 did not disrupt service quality.
Services
Service area
Headquartered in Versailles, Indiana. Covers Dearborn, Ripley, Ohio, Switzerland, and Jefferson Counties in Southeastern Indiana. Named service cities include Madison, Lawrenceburg, Versailles, Dillsboro, St Leon, Milan, Napoleon, Batesville, Osgood, Hanover, Sunman, Bright, Greendale, Aurora, Hidden Valley, Moores Hill, and Vevay.
Review consensus
Loren Washington draws repeat praise for water damage response, with reviewers noting he walks homeowners through each step. Kyle is named as the team leader on larger restoration projects, including a 200-year-old church with recurring water and mold problems. Layla Johnson gets strong marks for carpet and upholstery cleaning. Jessie coordinates crew dispatch quickly, and Ashley earned a call-out for same-day emergency cleaning. Multiple reviewers highlight after-hours phone responsiveness and on-site arrival within 20 to 45 minutes.
0 found across 55 total reviews at 5.0★. No complaints found. Zero 1-star or negative reviews exist across 55 total reviews at 5.0 stars.
Several reviews come from accounts with only one review, and a few appear connected to the business (Scott Tebbe is a co-owner, Steinhardt Heating & Air Conditioning is the parent company, Layla Johnson is a named employee). This does not invalidate the rating, but the perfect 5.0 across a smaller review count in a rural market should be read with that context. Melissa Reuss reviewed twice, once in February 2024 and again in September 2025.
Loren Washington (water damage technician — praised repeatedly for thoroughness and communication). Kyle (team leader/project manager — praised for leadership on large restoration jobs). Layla Johnson (carpet and upholstery cleaning — praised for quality results). Jessie/Jess (dispatcher/coordinator — praised for fast crew deployment). Ashley (cleaning technician — praised for attitude and same-day response). Loretta (housekeeper — praised for hard work and pleasantness). Lala (cleaning — praised alongside Loretta). Amy (crew member — praised as part of restoration team). Lonnie (crew member — praised as part of restoration team). Stevie (crew member — praised as part of restoration team). Missy/Bunny (crew member — praised as part of restoration team). Marianne (crew member — praised as part of restoration team). Nick (estimator — praised for quick bathroom repair estimate and turnaround). Jeremy (water emergency responder — praised for quick response).
This franchise has a spotless review record, but most of those reviews are for water damage and cleaning work rather than mold remediation specifically. Ask for references from recent mold jobs. If you need water damage addressed alongside mold, Loren and Kyle are the names reviewers trust most.
Keep in mind
- Mold remediation is not their primary focus. Water damage and general cleaning make up the bulk of their reviewed work. Ask how many mold-specific jobs they have completed in the past year.
- As a SERVPRO franchise, crew quality depends on local hiring and training. The Steinhardt team took over in 2023, so the current operation has about three years of track record under this ownership.
- Their service area spans five counties across rural Indiana. Confirm response time to your specific location, especially for non-emergency mold work.
- They sell Reme Halo air purifiers alongside remediation services, which creates an upsell incentive during mold jobs. Decide whether you want air purification before the visit.