Provider profile
Allstar Floor & Air Duct Cleaning
Provider snapshot
What this listing says
Northwest Indiana homeowners in Valparaiso and surrounding towns who need mold remediation bundled with water damage restoration and air duct cleaning from a single local crew with 24/7 emergency response.
Best for
- Valparaiso and Northwest Indiana homeowners dealing with mold after a water damage event who want one company to handle extraction, drying, and remediation.
- Pet owners needing carpet and upholstery deep cleaning alongside mold or air quality concerns — reviewers repeatedly confirm tough pet stain removal.
- Property owners who need emergency weekend or after-hours service, since the owner has answered calls and scheduled next-day work on Fridays and Sundays.
- Commercial properties like salons, offices, and restaurants that need mold remediation with minimal disruption to operations.
- New homeowners moving into a property with unknown air quality history who want duct cleaning, carpet cleaning, and mold inspection done together.
About this company
Allstar Floor & Air Duct Cleaning is a locally owned cleaning and restoration company based in Valparaiso, Indiana, serving Northwest Indiana. Their primary business is carpet and floor cleaning, but they also handle water damage restoration and mold remediation. They run truck-mounted cleaning systems and carry moisture detection equipment, and they offer 24/7 emergency response for water damage calls.
Mold remediation is one piece of a broader service menu that includes carpet cleaning, air duct cleaning, tile and grout cleaning, upholstery cleaning, pressure washing, and water damage restoration. Their mold page describes containment procedures and negative air pressure devices, along with detection equipment to locate hidden contamination. They also handle the water damage work that often precedes mold growth, which means you can get source-to-remediation under one company. They serve both residential and commercial properties.
The company started as a family-owned carpet cleaning operation in Portage and expanded into restoration services over time. Their About page references "over two decades" of operation. Owner James is named in reviews, and the field technicians — Jordan, Kevin, Chase, and Mike — are the people you will actually interact with on the job.
4.9 stars across 704 Google reviews is unusually strong. The volume suggests steady repeat business and referrals across Northwest Indiana, and the rating has held even as the review count has climbed past 700.
Services
Service area
Headquartered at 276 State Rte 130 in Valparaiso, Indiana. Originally started in Portage. Serves Northwest Indiana including Valparaiso, Portage, Chesterton, Crown Point, Hobart, and surrounding communities. Confirm availability and response time for locations farther from Valparaiso.
Review consensus
Jordan is the most frequently named technician, praised for pet stain removal, upholstery work, and clear step-by-step explanations. Kevin and Chase work as a team on air duct and carpet jobs and are described as friendly, informative, and fast. Mike draws praise for answering questions, being meticulous, and handling carpet and duct work. Multiple reviewers highlight same-day or next-day scheduling, after-hours responsiveness from the owner, and competitive pricing. Pet owners specifically note that tough stains and odors were fully removed. Several reviewers mention the company brings its own water and power for steam cleaning.
3 found across 704 total reviews at 4.9★. One carpet cleaning customer said her carpet looked untouched and regretted tipping before inspecting the work. The owner responded that the customer left the review before contacting them, and when she did call, they returned and redid the job to her satisfaction. A second complaint gave 3 stars because owner James walked into the reviewer's home without knocking or introducing himself — though the same review praised technician Mike as thorough and responsive. The owner's reply was a brief template acknowledgment. A third 3-star review said stain removal did not match the company's advertising, though the reviewer gave technician Cliff 5 stars for his work. The owner acknowledged the limitation.
The gap between field technician quality and owner interaction is the thread running through the negatives. Both 3-star reviews explicitly praised the technicians while criticizing owner James or the company's marketing claims. The owner responds to all negative reviews, but the responses range from detailed and specific (the carpet redo) to brief template acknowledgments. The field crew — Jordan, Kevin, Chase, Mike, and Cliff — carry the reputation.
Jordan (technician — praised for carpet cleaning, upholstery, pet stain removal, and clear communication). Kevin (technician — praised for carpet and air duct work, friendliness, and professionalism). Chase (technician — praised for carpet and air duct work, meticulousness, and patience). Mike/Michael (technician — praised for thoroughness, explaining processes, and duct work; also praised in a 3-star review). Cliff (technician — praised for being meticulous and doing fantastic work despite stain limitations). James (owner — praised by one reviewer as a straight shooter; criticized by another for entering a home without knocking).
The field technicians are the strength here. Ask for Jordan, Kevin, or Mike by name if you can. Set clear expectations about stain removal upfront, especially if your mold situation involves heavily stained surfaces. If the owner shows up on your job, know that one reviewer had a negative experience with his manners — but the crew he employs gets overwhelmingly positive feedback.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party inspection report or recommend an independent testing firm.
- Their core business is carpet and floor cleaning, not mold work. Mold remediation is one of eight services listed. Ask how many mold jobs they handle per month and what training their technicians have specifically for mold.
- One reviewer noted owner James entered her home without knocking or introducing himself, which she described as unprofessional. Field technicians Mike, Jordan, Kevin, and Chase are consistently praised, but the owner interaction was a sore point.
- Stain removal has limits. One reviewer noted their carpets did not look as clean as advertised, and another said not all stains came out. The company went back and redid the first job, but set expectations accordingly.
- Their service area covers all of Northwest Indiana, which is broad. Confirm response time for your specific location, especially for emergency calls.