Provider profile
ANR Restoration
Provider snapshot
What this listing says
Kentuckiana homeowners dealing with mold after water damage who want a single company to handle mitigation, remediation, and reconstruction under one roof since 1988.
Best for
- Louisville and Southern Indiana homeowners who need mold remediation tied to a water damage event and want one company from extraction through rebuild.
- Attic or basement mold problems where crawl space encapsulation may also be needed to address the moisture source.
- Insurance-claim situations where you want a restoration company that bills your insurer directly and submits documentation on your behalf.
- Homeowners who want the owner involved in their project. Jeff regularly does initial evaluations and stays accessible through the process.
About this company
ANR Restoration operates out of Sellersburg, Indiana, and serves the Louisville metro area on both sides of the Kentucky-Indiana border. They handle water damage, fire damage, mold remediation, crawl space encapsulation, and reconstruction. The company does both testing and remediation for mold, which means the same company that finds the problem also sells you the fix.
What stands out is their scope. ANR handles the full cycle from emergency water extraction through drying, mold treatment, and final reconstruction, so homeowners do not need to coordinate between separate contractors. Their website describes using containment, antimicrobial treatment, HEPA vacuuming, and sealant application for mold work. They also offer duct cleaning and biohazard cleanup. Financing is available through a partnership with Hearth.
Founded in 1988 as A Nicer Reflection Restoration, Inc., ANR is independently owned. Jeff, the owner, shows up in reviews personally doing initial evaluations and staying involved in projects. The company holds IICRC firm certification, an A+ BBB rating they have maintained for over 25 years, and EPA lead-safe certification. They describe themselves as a faith-centered business.
A 4.9-star rating across 221 Google reviews is unusually strong for a restoration company. Most of that volume comes from water damage work, but multiple reviews specifically mention mold remediation in attics and basements. Repeat customers appear regularly in the review history.
Services
Service area
ANR Restoration is headquartered in Sellersburg, Indiana. They serve Jefferson, Bullitt, Oldham, Shelby, Henry, and Spencer counties in Kentucky, and Floyd, Clark, Scott, Washington, Harrison, and Jefferson counties in Indiana. Named cities include Louisville, Jeffersonville, New Albany, Clarksville, Shelbyville, Scottsburg, Madison, and Seymour. The 12-county, two-state footprint is large for an independently owned company.
Review consensus
Lindsey (mitigation manager) appears in more reviews than anyone else. Reviewers describe her as responsive, informative, and fast to schedule crews. Wyatt and James are a frequently mentioned field pair, praised for daily check-ins and weekend visits during drying. Jeff, the owner, gets credit for doing initial evaluations himself and staying reachable. Chelsea, the office manager, draws praise for clear communication and quick scheduling. Carter Routh-Whitaker, Chris, Phil, and Kayne also receive individual shout-outs for quality field work. Multiple reviewers note the company answered the phone on holidays and weekends when competitors did not.
3 found across 221 total reviews at 4.9★. One reviewer (Lacie Mitchell, Local Guide, 12 reviews) described a sewer pipe emergency where ANR did not show up on the first day and arrived hours late on subsequent days, leaving a family with four children, including a newborn, in an unlivable home. A second reviewer (David Lanham, 5 reviews) posted photos of a counter separating and a hood falling out five months after repair work was completed. ANR's owner responded that the cabinets had hidden water damage and were replaced at no cost, and that the photos were taken mid-project. A third reviewer at 2 stars (anonymous, 3 reviews) said Lindsey was pleasant during the assessment but scheduling fell apart and they eventually hired another company. ANR's owner acknowledged the issue and pointed to high demand from frozen pipe season.
The scheduling complaints cluster during peak demand periods (frozen pipes, heavy rain). ANR appears to take on more work than their crew can schedule during surges, which leads to missed appointments and frustrated customers. Their owner responses are personalized and substantive rather than templated, addressing specific facts of each complaint. Two of three negative reviews received a response.
Jeff (owner — positive). Lindsey (mitigation manager — positive in many reviews, mentioned in one negative where scheduling broke down but her demeanor was praised). Chelsea (office manager — positive). Wyatt (field technician — positive). James (field technician — positive). Chris (field technician — positive). Carter Routh-Whitaker (field technician — positive). Phil (field technician — positive). Kayne (field technician — positive). Ben (field technician — positive). Eric (field technician — positive). Deven (field technician — positive). Hunter (duct cleaning/field technician — positive). Darius (project manager/reconstruction — positive). Stanley (reconstruction — positive). Nate (project coordinator — positive). Chuck (field technician — positive). Kelby (field technician — positive). Tim (field technician — positive). Chase (field technician — positive). Morgan (field technician — positive). Lisa (office staff — positive). Keith (field technician — positive). Tyler (field technician — positive).
ANR delivers consistently strong work and communication when they show up. The risk is scheduling during peak seasons when their team gets overloaded. Ask for Lindsey to manage your mold project and get your timeline committed in writing with specific dates, not open-ended windows.
Keep in mind
- ANR does both mold testing and mold remediation. When the same company identifies the problem and sells the fix, there is a financial incentive to find more work. Consider getting an independent mold test before or after their remediation.
- Two of three recent low-star reviews describe missed appointments and long scheduling delays, especially during peak demand from frozen pipes or flooding. If your project is not an emergency, confirm a specific timeline in writing.
- Their service area spans 12 counties across two states. Properties at the outer edges of that range, such as Seymour or Madison in Indiana, may face longer response times.
- Repairs require a 50% deposit before scheduling begins, and lead times during busy season run four to eight weeks. Budget for that wait.