Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Northwest Indiana homeowners dealing with basement flooding or water damage who want plumbing repair and water restoration handled by the same crew in one visit.
Best for
- Schererville and northwest Indiana homeowners who need water extraction and plumbing repair from one company.
- Basement flooding emergencies where same-day response matters — they run 24/7, 365 days a year.
- Post-flood mold remediation tied to a water damage event, where having one company handle both reduces coordination headaches.
- Commercial property managers in the Chicago-to-Valparaiso corridor who need scalable water damage response.
- Homeowners whose insurance company wants IICRC-documented drying logs and damage photos for claims processing.
About this company
Roto-Rooter in Schererville operates as a national franchise location serving northwest Indiana and the greater Chicago metro area. They handle both plumbing repair and water damage restoration, which means a single call can address the pipe that burst and the water it left behind. Mold remediation falls under their restoration division, staffed by IICRC-trained technicians.
The standout here is the plumbing-plus-restoration model. Most water damage companies wait for a third-party plumber to fix the source before they start cleanup. Roto-Rooter sends plumbers and restoration crews together, which cuts response time on flood emergencies. Their mold work includes HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. They also handle insurance documentation and bill insurers directly.
The Schererville location has operated since at least the early 2000s and is managed by Andrew Collings. The parent company dates to 1935. They hold plumbing licenses in both Illinois (MP: 058-197370) and Indiana (MP: JP22300062) and carry a BBB A+ rating.
4.8 stars across 2,315 Google reviews is a strong number for a franchise plumbing operation. That volume reflects the full Chicago-area footprint, not just Schererville proper. Most positives praise individual technicians by name, which suggests consistent field-level quality even if scheduling runs into trouble.
Services
Service area
Headquartered at 922 US-30 in Schererville, Indiana. Serves Lake and Porter counties in Indiana, the Chicago metro including Cook, DuPage, Lake, Will, Kane, McHenry, DeKalb, Kendall, and Grundy counties in Illinois, and Kenosha, Racine, and Walworth counties in Wisconsin. That is an unusually large footprint — response times at the edges will vary.
Review consensus
Technicians earn individual praise at a high rate. Daniel (also called Danny or Dan) appears in at least seven positive reviews for drain clearing, root removal, and post-job cleanup. Patricio draws three separate five-star reviews for sewer cleaning and clog repair. Reese gets praised for solving problems other companies could not. Reviewers consistently mention that techs explain the problem, describe what they will do, and clean up after themselves. Same-day scheduling and weekend availability come up repeatedly as reasons customers chose Roto-Rooter over competitors.
12 found across 2315 total reviews at 4.8★. The dominant complaint is scheduling failures. Antonio Flores waited three days across multiple missed windows before giving up. Jeremiah Reeves booked a 10am-12pm slot and did not see a technician until 9pm — who then could not fix the problem. Oh Ophelia was rescheduled multiple times for a basement drain snake. Mike Szczygielski was pushed from an afternoon slot to 7am the next day, then pushed again. Pricing is the second theme: Joshua Rhinehart called it outrageous for an hour of labor, and Vince Minniti was quoted $900 after previously paying $450 for the same drain cleaning nine months earlier. Steve Hyer, a Local Guide with 85 reviews, reported that the crew flooded his business and caused thousands in additional damage. Krystal Casey, another Local Guide with 54 reviews, cited no communication and an unresolved problem.
All 13 negative reviews received an identical template response from Pat Swanson, Customer Satisfaction Manager, directing the reviewer to email with their address and a copy of the review. None of the responses engage with the specifics of the complaint. One reviewer (Latonya Jackson) predicted the template before it arrived. The Vince Minniti review received a mismatched response thanking him for kind words about Mitchell — suggesting automated or careless reply management. This pattern indicates centralized reputation management that does not reflect how (or whether) individual complaints get resolved.
Daniel/Danny/Dan (technician — praised repeatedly for drain clearing, root removal, and cleanup). Patricio (technician — praised for sewer cleaning and thoroughness). Reese/Reece (technician — praised for solving problems others could not). Dave (technician — praised for patience and explanations). Eddie (technician — praised for doing the job right). Patricia (technician — praised for early arrival). Chris (technician — praised for efficiency by a repeat customer). Tyler (technician — praised for fast kitchen sink repair). Ervis (technician — praised for attention to detail). Shawn (technician — praised alongside Reece). David (technician — praised for excellent work despite scheduling delays). Mitchell (technician — mentioned in negative review for $450 drain cleaning). Pat Swanson (Customer Satisfaction Manager — responds to all negative reviews with identical template).
The field technicians at this Schererville location do strong work — Daniel and Patricio in particular get singled out by name over and over. The scheduling and dispatch operation is the weak link. Call to confirm your time window, get a price in writing before the technician starts, and ask which technician is assigned if you want to request someone specific.
Keep in mind
- Scheduling reliability is the top complaint. Six of 13 recent one-star reviews describe missed time windows, repeated rescheduling, or technicians who never showed up. Confirm your appointment the morning of service.
- Pricing runs high. Multiple reviewers called the rates outrageous, with one reporting $450 for an hour of drain cleaning and a follow-up quote of $900 for the same work. Get a written estimate before authorizing any work.
- Mold remediation is listed as a service but the Google reviews are almost entirely about plumbing and drain work. You will not find local mold-specific testimonials for this location.
- The service area spans three states and dozens of counties. Response times to the edges of that territory — Algonquin, Wilmette, Racine — will differ from Schererville proper. Ask about travel time when booking.
- Every negative review receives the same template response from Pat Swanson directing customers to email. One reviewer (Latonya Jackson) specifically called this out. The pattern suggests reputation management rather than case-by-case resolution.