Provider profile
Indiana Restoration & Cleaning Services
Provider snapshot
What this listing says
Central Indiana homeowners dealing with water damage or basement flooding who want a single locally owned company in Noblesville to handle extraction, drying, mold work, and rebuild under one roof.
Best for
- Noblesville and central Indiana homeowners facing water damage who need same-day extraction and a single company to handle drying through rebuild.
- Property managers and commercial building owners who need large-loss water damage handled with diesel-powered extraction and documented drying.
- Homeowners who need personal belongings packed, cleaned, and stored during a fire or flood restoration project.
- Repeat customers wanting regular carpet or duct cleaning from the same crew they already trust for restoration work.
- Insurance-claim situations where you want a contractor who bills the carrier directly and has experience navigating the claims process.
About this company
Indiana Restoration & Cleaning Services is a locally owned restoration company based in Noblesville, serving central Indiana since 1989. They handle the full disaster cycle: water extraction, structural drying, mold removal, fire and smoke cleanup, storm damage, and reconstruction. They also do carpet cleaning, duct cleaning, and trauma/bio cleanup. Mold is one service among many rather than their sole focus.
What stands out is their in-house contents restoration operation. They inventory personal belongings, pack them, clean or restore items at their own climate-controlled facility, and return everything after repairs finish. They also run commercial-grade extraction equipment including diesel-powered units for large commercial losses and portable units for upper floors. Their water damage process follows IICRC S-500 standards. They offer financing for remodeling work, which is unusual for a restoration contractor.
The company has been operating for over 35 years and claims many team members have been there 20-plus years. They hold memberships in IICRC, IAQA (Indoor Air Quality Association), NADCA (National Air Duct Cleaners Association), and IFMA (International Facilities Management Association). They work with homeowners, property managers, and insurance carriers, billing insurance directly.
At 4.5 stars on Google with 65 reviews, their rating is solid but not exceptional. The majority of detailed reviews praise specific employees by name, which suggests a stable crew that builds relationships with repeat customers.
Services
Service area
Headquartered in Noblesville, Indiana (Hamilton County). They serve central Indiana broadly, working with residential and commercial clients. The website references Carmel and Noblesville by name. Their 60-minute arrival claim likely applies to the greater Indianapolis metro area, but confirm for locations outside Hamilton County.
Review consensus
Zach (also spelled Zac) appears in more reviews than any other employee, praised for responsiveness, clear communication, and knowledge across water damage and duct cleaning jobs. Kyle gets highlighted for project management on reconstruction work, keeping timelines and communicating consistently. Tammy earns repeat business for carpet cleaning, with multiple reviewers noting she gets stains out that they thought were permanent. Mitch draws praise on complex fire rebuilds and flooring replacements. Eric Crowder is noted for same-day water damage response, attention to detail, and limiting unnecessary demolition. Ricky caught a disconnected return vent during a duct cleaning that could have led to air quality problems. Several reviewers mention using the company more than once, which is a strong signal for a restoration company where repeat business means trust rather than recurring problems.
1 found across 65 total reviews at 4.5★. Bryan W. reported that the crew installed subfloor but failed to cut air vents into it, requiring a return trip to correct. He later edited his review to confirm he received a refund but noted the owner's response didn't acknowledge his experience. The owner's response asked for identifying details, suggesting either a record-keeping gap or a mismatch on the customer name. This is a single complaint across 65 reviews, making it a one-off rather than a pattern, but it does flag a quality control question on finish work.
The company responded to its only recent negative review, but with a template-style request for identifying information rather than engaging with the specific complaint. The reviewer's edit suggests this felt dismissive. On the positive side, the volume of named employees in reviews (Zach, Kyle, Tammy, Eric, Mitch, Ricky, Andy, Mike, Omar, Kevin, Antonio) is unusually high for a 65-review profile, indicating a stable workforce where customers interact with identifiable people rather than anonymous crews.
Zach/Zac C. (water damage tech, duct cleaning — positive, multiple reviews). Kyle (project manager, reconstruction — positive, multiple reviews). Tammy (carpet cleaning — positive, multiple reviews). Mitch (restoration manager, fire rebuild, flooring — positive, multiple reviews). Eric Crowder (water damage tech — positive, multiple reviews). Andy Keeling (inspector/estimator — positive). Mike (contractor, scheduling — positive). Ricky (duct cleaning tech — positive, spotted disconnected return vent). Omar (water damage tech — positive). Kevin (water damage tech — positive). Antonio (duct cleaning tech — positive).
Ask for Zach on water damage work or Eric if same-day response matters most. For carpet cleaning, request Tammy specifically. On any reconstruction or flooring job, do a walkthrough before final sign-off to catch finish details like the vent issue one reviewer experienced. The company's depth of named, praised staff is a genuine strength.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company telling you that you have a mold problem is the same company that gets paid to fix it. Consider getting an independent mold test before committing to remediation.
- Their mold remediation page was blocked during our review, so we could not verify specific mold methods, equipment, or certifications beyond what the homepage describes. Ask them directly what their mold process involves.
- They are primarily a water and fire restoration company. Mold work is one of many services rather than a specialty. If your situation is mold-only with no water event, ask how many standalone mold jobs they handle per year.
- Their service area claim of 'central Indiana' is broad. Confirm response times for locations outside Hamilton County before assuming the 60-minute arrival window applies to you.
- One recent reviewer reported subfloor air vents were missed during a flooring install and had to be cut after the fact. On reconstruction jobs, inspect finished work before signing off.