Provider profile
SERVPRO of Floyd County SERVPRO of Clark County & SERVPRO of Harrison Perry Crawford Orange Washington Scott
Provider snapshot
What this listing says
Southern Indiana homeowners across Floyd, Clark, and Harrison counties who want mold remediation from a large SERVPRO franchise that also handles the water damage that caused it.
Best for
- Homeowners in Floyd, Clark, or Harrison counties who discovered mold after a water event and want one company to handle drying, remediation, and reconstruction.
- Buyers who want a mold assessment from Guy Amstutz, who has a track record of honest evaluations — including telling customers they do not need remediation.
- Commercial property managers in southern Indiana who need a restoration company with the crew size to handle large-scale mold and water damage projects.
- Insurance-claim situations where having one company manage water damage, mold remediation, and reconstruction under a single scope simplifies the process.
- Homeowners in the more rural counties (Perry, Crawford, Orange, Washington, Scott) where few other restoration companies operate.
About this company
SERVPRO of Floyd County operates out of New Albany, Indiana, and covers a broad swath of southern Indiana — Floyd, Clark, Harrison, Perry, Crawford, Orange, Washington, and Scott counties. Owner Jason Wilson runs this franchise. Mold remediation is one service among many: water damage, fire damage, storm damage, construction, roofing, and general cleaning round out the menu. The Google listing categorizes them as a water damage restoration service, which reflects where most of their work lands.
Their mold page describes a standard SERVPRO remediation process: containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatments, removal of mold-infested porous materials like drywall and carpet, and post-remediation cleaning. They hold an AMRT (Applied Microbial Remediation Technician) certification and are an IICRC Certified Firm. They also offer mold inspections and sampling. One specific differentiator shows up in reviews: Guy Amstutz handles mold assessments and multiple reviewers credit him for honest evaluations, including telling homeowners they did not need remediation work.
Jason Wilson has owned this franchise for over 20 years. The operation runs with sizable field crews — reviews regularly name 4-6 technicians on a single job. They work with insurance companies and handle claims paperwork directly.
At 4.7 stars across 312 Google reviews, the rating is solid for a multi-county restoration operation. Most of the review volume comes from water damage and fire damage jobs, not mold-specific work.
Services
Service area
SERVPRO of Floyd County is headquartered in New Albany, Indiana. They claim service coverage across nine counties: Floyd, Clark, Harrison, Perry, Crawford, Orange, Washington, and Scott. Specific cities listed include New Albany, Jeffersonville, Clarksville, Charlestown, Sellersburg, Georgetown, Corydon, French Lick, Tell City, Salem, Scottsburg, and Orleans. The nine-county footprint stretches well beyond the Louisville metro area into rural southern Indiana, so response times likely vary by distance from New Albany.
Review consensus
Guy Amstutz stands out for mold-related work. At least eight reviewers name him specifically for inspections and assessments, praising his honesty — multiple customers say Guy told them they did not need remediation work, saving them money. Mike (referenced as Michael in some reviews) leads field crews and gets consistent praise for explaining processes and keeping homeowners informed. Devan runs crews as a crew chief and is named alongside Ezequiel and Mike B. across several jobs. Abby S. draws strong praise for packout and contents work, with one reviewer (Schtara Garcia) crediting her calm demeanor during a stressful situation. Matt Beeler earned praise for managing a house fire reconstruction with weekly update calls. Conner, Chris, and George appear frequently as part of water damage crews. Reviewers consistently note same-day or next-day response for emergency water damage.
7 found across 312 total reviews at 4.7★. Communication breakdowns drive most complaints. Jacey Collins (Local Guide, 20 reviews) waited nearly two weeks for an estimate on a smoke remediation job and received a $6,000+ quote. Meredith Sexton (Local Guide, 21 reviews, 2 stars) described a pattern where her assigned contact, Garrett, went on vacation and no one covered his clients — she spent days calling with no response. Joe Kintz (Local Guide, 110 reviews) called the company disorganized at every step of the process. Jen R (Local Guide, 23 reviews, 3 stars) hired them for both remediation and reconstruction but could not get a reconstruction quote after the drying work finished — they went silent. Sharon Bates dealt with three incorrect carport kit orders over months and was still waiting for a refund. The remaining complaints involve littering at a job site (eric) and aggressive driving by vehicle S23 (Penny Bridges).
The communication complaints share a structural pattern: the company responds quickly to initial emergencies but drops the ball on follow-up tasks — estimates, reconstruction quotes, and handoffs between staff. Three of the four communication complaints specifically involve a gap between the emergency response phase and the next step. The owner response pattern is also notable: all seven negative reviews received responses within 2-3 days, but every response uses near-identical language. None engage with the specific complaint or offer a concrete resolution.
Guy Amstutz (mold inspector/assessor — strongly positive, praised repeatedly for honesty and same-day availability). Mike/Michael (field crew leader — positive, praised for explaining processes and quality work). Devan (crew chief — positive, praised for thoroughness and communication). Conner/Connor (field technician — positive, mentioned frequently). Ezequiel (field technician — positive, works with Devan's crew). Abby S. (packout/contents crew lead — positive, praised for calm leadership and attention to detail). Matt Beeler (reconstruction project manager — positive, praised for weekly updates during house fire rebuild). Chris (field technician — positive, appears across multiple crews). George (field technician — positive). Brian/Bryan (field technician — positive). Nick (field technician — positive). Rhys (crew leader — positive). Levi (packout technician — positive). Javier (technician — positive). Darrian (technician — positive). Osmar (field technician — positive, praised for leading a team on-site). Norman (field technician — positive, praised as team lead). Rhett (manager — positive). Jared (manager — positive). Angel (technician — positive). Yasser (technician — positive). Carlito (technician — positive). Carlos (technician — positive). Dakota (technician — positive). Dylan M (crew leader — positive). Brandon (technician — positive). Dale (technician — positive). Anna (packout technician — positive). Bella (technician — positive). Ana (technician — positive). Willy (technician — positive). Ruslan (technician — positive). Ruslan Jr (technician — positive). Yari (technician — positive). Leyani (technician — positive). Sean (technician — positive). Rafael (technician — positive). Jackie (technician — positive). Kenny (technician — positive). Garrett (staff — negative, went on vacation with no client coverage).
Ask for Guy Amstutz if you need a mold assessment — his track record of honest, no-remediation-needed calls is unusual for a company that profits from remediation work. For the remediation itself, get written timelines for every phase (assessment, estimate, remediation, reconstruction) and a named backup contact in case your primary goes on leave. The field crews earn strong marks; the office follow-up is where things fall apart.
Keep in mind
- SERVPRO of Floyd County does both mold testing and mold remediation. The company deciding whether you have a mold problem is the same one billing you to fix it. Get an independent mold test before committing to their remediation scope.
- Communication is the top complaint in recent negative reviews. Four of seven complaints in the last 18 months describe unanswered calls, delayed estimates, and poor follow-up — especially when a primary contact went on vacation with no backup assigned.
- Every owner response to negative reviews follows an identical template: a generic apology and a request to reach out. None address the specific complaint raised. This pattern suggests reputation management rather than genuine problem resolution.
- This is a water damage restoration company that also does mold work. Most Google reviews describe water, fire, or smoke damage jobs. Mold-specific feedback in reviews is limited to assessments by Guy, not full remediation projects.
- The claimed service area spans nine counties across southern Indiana. Jobs in the outer counties (Perry, Crawford, Orange, Scott) may face longer response times given the New Albany base.