Provider profile
Orange Restoration
Provider snapshot
What this listing says
New Albany and Louisville-area homeowners dealing with insurance-covered water or fire damage who want a single contractor to handle cleanup through rebuild.
Best for
- Louisville and Southern Indiana homeowners with insurance claims for water, fire, or storm damage who want one company from cleanup through reconstruction.
- Property owners whose insurance carrier already recommends Orange Restoration, since the company has established referral relationships with USAA, Allstate, and other carriers.
- Commercial property managers needing emergency response for water damage or board-up services, given the company's 24/7 availability and commercial project history.
- Homeowners who discover mold after water damage and want the same restoration contractor to handle testing, remediation, and structural repair in one scope of work.
About this company
Orange Restoration is a full-service disaster restoration company based in New Albany, Indiana, serving the Louisville metro and Southern Indiana. Mold remediation is one piece of a broader operation that covers water damage, fire and smoke restoration, wind and storm damage, roof repair, content restoration, emergency board-ups, and biohazard cleanup. They handle both the initial cleanup and the full rebuild, which means you deal with one company instead of coordinating separate mitigation and construction crews.
Their mold page describes in-house mold inspectors who use thermal imaging, infrared cameras, and moisture meters to locate moisture sources. They take air and surface samples sent to a lab. The website claims IICRC certification in Applied Microbial Remediation, Applied Structural Drying, Fire and Smoke Damage, Odor Control, and Water Damage. They also hold a BBB A+ rating and are an Andersen Certified Contractor.
The company claims over 15 years in business and over 50 years of combined team experience. They list 1,000+ completed projects. Multiple reviewers mention being referred by insurance carriers, particularly USAA and Allstate, which suggests an active referral pipeline from major insurers.
Their Google rating sits at 3.7 stars across 53 reviews. That is notably low for a restoration company. The positive reviews are genuinely strong, with specific staff named and praised. The negatives describe a pattern worth investigating before hiring: projects that stall after demolition, with disputes over insurance payments and unfinished work.
Services
Service area
Orange Restoration is based in New Albany, Indiana. They primarily serve the Louisville, Kentucky metro area and Southern Indiana. Their website also references Indianapolis and West Ohio, which is a broad claim for a company with a single location at 1501 Beeler Street in New Albany.
Review consensus
Lubos (also spelled Lubo and Lubosiono in reviews) is the most frequently named staff member, appearing in at least five positive reviews as a project manager praised for communication, organization, and follow-through. Josh is named in several reviews for hands-on work and willingness to return for follow-up visits at no charge. Perry and Ruben get specific praise for interior finish work, particularly ceiling repairs. Multiple reviewers highlight fast emergency response, with several noting the company called them while they were still on the phone with their insurance carrier. Communication and schedule reliability are consistent themes across recent positive reviews.
3 found across 53 total reviews at 3.7★. Jake Woodcock (May 2026, Local Guide with 74 reviews) describes a project that took a month for clean-out, then another month before repairs started. The crew worked one day and never returned, but kept requesting payment. He hired another contractor to finish the work. The owner responded by explaining that pricing is set by the insurance adjuster, not the company, while acknowledging responsibility for communication failures. Guanawanna (June 2025) describes a more severe version of the same pattern: the company gutted the house to studs, then stopped work claiming they needed more insurance money. After six months and $168,000, the house was still at studs. The owner's response claims the project was stopped at the homeowner's request due to a potential sale, and that city inspections passed. The two accounts directly contradict each other on verifiable facts. Tracy Webb (April 2025, single-review account) left a one-star rating with no text.
The two detailed one-star reviews describe the same structural problem: fast demolition followed by stalled reconstruction, with insurance payment disputes cited as the reason. This pattern is common in insurance restoration, where the contractor depends on adjuster-authorized supplements to fund each phase. It suggests the company may be better at the emergency mitigation phase than at managing the longer reconstruction timeline. The owner responses engage with specifics rather than offering template replies, but in the Guanawanna case, the owner's version of events directly contradicts the reviewer's on key facts.
Lubos (project manager — praised repeatedly for communication and organization). Josh (field work and follow-up — praised in multiple reviews). Perry (interior restoration — praised for ceiling and finish work). Ruben (interior restoration — praised alongside Perry). Kenny/Kenneth Higginbottom (finish work — praised for ceiling restoration). Todd (customer service — praised for responsiveness). Brian (field work — praised). Bobby, Jason, Paul (field crew — praised as part of a team). Lukas (project manager — praised for communication). Sergie (carpet installation — praised).
If your insurance company refers you to Orange Restoration, ask for Lubos or Josh as your project manager and get a written reconstruction timeline with payment milestones tied to completed phases, not just insurance approval. The company does strong emergency mitigation and the finished work gets high marks, but the gap between demolition and reconstruction is where things have gone wrong. Confirm in writing what happens if insurance supplements are delayed.
Keep in mind
- Orange Restoration does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one you would pay to fix it. Consider getting an independent mold test before committing to their remediation scope.
- Two recent one-star reviews describe a pattern where demolition happened quickly but reconstruction stalled for months, with disputes over insurance funding. Ask for a written timeline with milestones before work begins.
- The 3.7-star Google rating across 53 reviews is below average for the category. Most of the negative reviews involve projects that went off the rails mid-stream rather than poor quality of finished work.
- Their service area claims cover Indiana, Kentucky, and West Ohio, which is a wide footprint for a single-location company in New Albany. Confirm they will service your specific area without subcontracting.