Provider profile
PuroClean of Muncie
Provider snapshot
What this listing says
Muncie-area homeowners dealing with water damage that has led to mold growth, where this franchise's QuickDry System and IICRC microbial remediation training let one crew handle both problems.
Best for
- Homeowners in Muncie, Anderson, Marion, or Yorktown who need mold remediation tied to an active water damage event.
- Insurance-referred jobs where the carrier needs a single contractor to handle water extraction, drying, mold work, and reconstruction under one scope.
- Property owners with pre-1980 buildings who need asbestos testing before mold remediation can begin.
- Commercial property managers in east-central Indiana who need 24/7 emergency response for water or mold situations.
About this company
PuroClean of Muncie is a PuroClean franchise owned by Zac and Ashley Osborn, based at 1722 N. Elm Street in Muncie, Indiana. Zac opened the office in 2012 after working hands-on at another restoration company for about four years. Mold is one of five service lines here, alongside water damage, fire and smoke damage, biohazard cleanup, and reconstruction.
The mold-specific differentiator is their connection to water damage work. Their website describes a process that moves from moisture detection (infrared cameras, moisture meters) through containment with HEPA air filtration, material removal, surface cleaning with EPA-registered disinfectants, and a recommendation for third-party clearance testing afterward. They also mention air duct and vent cleaning and asbestos testing for pre-1980 buildings, which not every restoration franchise offers. They hold IICRC certifications in applied microbial remediation, water damage restoration, fire and smoke restoration, and applied structural drying, plus EPA Lead Safe certification.
Zac and Ashley run this as a family business. Ashley handles business development and accounting. The company claims an average 60-minute on-site response time and works directly with insurance providers. Several insurance agents in the area have left reviews referring clients to them, suggesting established relationships with local carriers.
With 50 Google reviews and a 4.6-star rating, this is a solid but not exceptional score. The single recent negative review involved phone responsiveness, not work quality.
Services
Service area
Headquartered in Muncie, Indiana at 1722 N. Elm Street. Their website lists over 35 cities and towns across east-central Indiana, including Muncie, Anderson, Marion, Yorktown, Winchester, Portland, Hartford City, Elwood, Gas City, and Alexandria. They also claim to serve Kokomo, Richmond, Pendleton, Greenfield, Fishers, Noblesville, and Indianapolis, which extends the radius significantly from their Muncie base.
Review consensus
Courtney is the most frequently named employee, praised by Crystal McGriff, Luke Bennett, Michelle Myers, Tamela Cunningham, Ebony R, Tonya and Matt Schroeder, and Lori Murray for communication, urgency, and friendliness. Joe is praised alongside Courtney by Luke Bennett and Tamela Cunningham for handling an emergency flooding and mold situation and for a full-house insurance rebuild. Reviewers consistently mention fast response times, with Steve Parmerlee noting an 8 AM arrival after a 10 PM storm. Multiple insurance agents (Josh Gaskill, Lacy Disinger, Stephanie Bryant, Angela Wyatt, Toni Beatrice) have left reviews referring clients here, which signals an established reputation with local carriers. Chelsea Smoot noted they were the only company that answered the phone for a saltwater emergency and arrived within 30 minutes.
1 found across 50 total reviews at 4.6★. Brad Rodeffer called three times looking for a mold estimate. The first two calls went to voicemail. On the third call, a man answered but transferred him back to the same voicemail. He left a detailed message and never received a callback. He ended up calling a competitor. The owner responded four days later with a generic apology that did not explain why the call was missed or what would change.
The positive reviews split into two distinct groups: actual customers describing emergency work (water, fire, mold) and insurance agents endorsing the company as a referral partner. At least six of the 50 reviews come from insurance professionals. This inflates the rating slightly since these are business relationships, not homeowner experiences. The two reviews from PennyJay Osborn and JayPenny Osborn, both prolific Local Guides, are likely connected to the Osborn family.
Courtney Wright (technician/project manager — consistently positive across seven reviews). Joe (technician/project manager — positive, praised for communication and urgency). Dallas (technician — positive, helped a customer find a water heater connection). Morgan (technician — positive, praised alongside Courtney for damage assessment communication). Zac Osborn (owner — positive, described as knowledgeable). Ashley Osborn (business development — positive, described as friendly and informative by multiple insurance agents).
Ask for Courtney or Joe if your job involves water damage leading to mold. They have the strongest track record in reviews. Call during business hours and confirm someone picks up before assuming they will handle your job. If you are using this company for mold work, get your initial mold assessment from a separate firm to avoid the testing-and-remediation conflict.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then removes it has a financial incentive to find more. Ask whether they will accept a third-party inspection report, or request that a separate firm handle the initial assessment.
- One recent reviewer tried calling three times for a mold estimate and never received a callback. The owner responded with a generic apology but did not explain the gap. If your call goes to voicemail, set a clear deadline for a return call before moving on.
- Their website lists service areas spanning from Muncie to Anderson, Kokomo, Marion, Richmond, Pendleton, and Greenfield. That covers a large swath of east-central Indiana. Confirm response times for locations far from their Muncie base.
- This is a franchise. The local office quality depends on Zac Osborn's team, not the national PuroClean brand. The reviews here reflect this specific location only.