Provider profile
AmeriClean
Provider snapshot
What this listing says
Northwest Indiana homeowners dealing with water or fire damage who want a single company to handle cleanup, drying, and mold work under one roof with 24/7 response.
Best for
- Homeowners in Merrillville, Crown Point, Valparaiso, or anywhere in Northwest Indiana who need emergency water or fire damage restoration with same-day response.
- Property owners who want one company to handle the full chain from water extraction through drying, mold remediation, and carpet cleaning.
- Commercial property managers needing large-scale water damage restoration with industrial drying equipment and minimal downtime.
- Homeowners who need mold remediation financing -- AmeriClean offers 0% interest for 24 months when insurance does not cover the work.
- Anyone in NW Indiana needing air duct or dryer vent cleaning from a company with a deep bench of technicians.
About this company
AmeriClean is a full-service restoration and cleaning company headquartered in Merrillville, Indiana, serving Northwest Indiana and parts of the Chicagoland area. They handle mold remediation, water damage restoration, fire damage cleanup, and a wide range of cleaning services for both residential and commercial properties. They do both mold testing and remediation, which means the same company diagnosing the problem also profits from fixing it.
What stands out is the scale of their operation. Their facility houses over 1,000 pieces of drying equipment, and they can store the household contents of up to 50 fire-damaged homes in a climate-controlled warehouse. They run a 24/7 emergency response line and offer financing options, including 0% for 24 months on mold work not covered by insurance. They also offer Aeroseal duct sealing, which is less common among restoration companies.
Bob Eriks founded AmeriClean in 1986 out of a small warehouse in Griffith, Indiana, starting with fire damage restoration. The company is now in its second generation of family ownership. They describe themselves as the longest-running cleaning and restoration company in their market.
A 4.9-star rating across 2,186 Google reviews is genuinely rare for a restoration company at this volume. Most companies with this many reviews settle in the 4.5-4.7 range. The sheer volume of positive reviews reflects consistent satisfaction across their cleaning and restoration work, even as a handful of carpet cleaning complaints surface.
Services
Service area
AmeriClean is headquartered in Merrillville, Indiana. They serve roughly 18 cities across Northwest Indiana, including Crown Point, Valparaiso, Munster, Schererville, Highland, Dyer, St. John, Gary, Portage, La Porte, Hebron, Demotte, Westville, Ogden Dunes, Long Beach, Beverly Shores, and East Chicago. They also serve Lansing, Illinois, making them one of the few NW Indiana companies crossing into the Chicago suburbs.
Review consensus
Technicians get called out by name repeatedly. Damani draws praise for air duct work -- multiple reviewers mention before-and-after photos, thoroughness, and going above and beyond. Logan is praised for explaining work before starting and being thorough. Quinton gets credit for dryer vent work and being personable. Jeremy M is described as quick but not rushing. A basement flood reviewer named Tim, Walter, Marco, and Grant as a team that provided constant updates and made the experience seamless. Repeat customers are common, with several noting they have used AmeriClean across multiple homes and services. Quick scheduling and next-day availability come up frequently.
6 found across 2186 total reviews at 4.9★. Six 1-star reviews span pricing disputes, property damage, cleaning failures, and broken callback promises. Tracy Crownover describes a technician who came to assess an exhaust fan and disrupted attic HVAC wiring, causing the AC and furnace to run simultaneously during 100-degree weather -- she spent $500 on emergency HVAC repair and AmeriClean never returned her call. Amy Outland, a Local Guide with 21 reviews, says Mitch from AmeriClean denied that his crew drilled holes in her new flooring and told her she did it herself. disneydawn100 paid $358 for rug cleaning and got it back with worse stains and the same odor, then waited for a callback that never came. Dominique Holliday found a $97 online booking price but was told the minimum was $160 when she called. Robert Searcy says duct cleaning made no noticeable difference and the crew left debris in his driveway, then lied about coming back to clean it.
The cleaning side of the business generates nearly all the complaints. Restoration reviews are overwhelmingly positive, often naming specific crew members and describing coordinated multi-day projects. Carpet and rug cleaning reviews tell a different story -- missed spots, rugs returned uncleaned, and pricing confusion suggest the high-volume cleaning operation does not get the same quality control as restoration work. The 0% owner response rate on negative reviews is unusual for a company managing 2,186 reviews. It suggests either a deliberate policy of not engaging publicly with complaints or a gap in their online reputation management.
Logan (technician -- praised for explaining work, thoroughness, and professionalism in multiple reviews). Damani (air duct technician -- praised repeatedly for thoroughness, before/after photos, going above and beyond). Quinton (dryer vent technician -- praised for friendliness and going above and beyond). Jeremy M (technician -- praised for speed and quality). John (carpet cleaning technician -- praised alongside Nick). Nick (carpet cleaning technician -- praised alongside John). Caleb G (technician -- praised for being great). Tim, Walter, Marco, Grant (restoration team -- praised for seamless basement flood work). Mitch (management -- named in negative review for denying property damage and blaming the customer).
For restoration work -- water, fire, mold -- AmeriClean has the equipment, team depth, and track record to back up their rating. Ask for Damani for duct work or Logan for cleaning. For carpet or rug cleaning alone, check the scope and pricing before booking, inspect the work before the crew leaves, and be aware that callbacks on quality issues have gone unanswered in multiple cases.
Keep in mind
- AmeriClean does both mold testing and mold remediation. That means the company telling you that you have a mold problem is the same one billing you to fix it. Consider getting an independent mold test first.
- Carpet and rug cleaning quality is inconsistent. Six of their 13 recent low-star reviews describe stains left behind, rugs returned uncleaned, or furniture missed entirely. Several reviewers note the problems only became visible after carpets dried.
- The owner has not responded to any of the 13 recent negative reviews. For a company this size, that silence stands out -- it means you cannot gauge from reviews how they handle complaints.
- Their mold remediation page mentions inspection and detection but does not specify whether they use third-party testing or keep it in-house. Ask before booking.
- Their service area spans roughly 18 cities across NW Indiana plus Lansing, Illinois. Confirm response times for locations further from their Merrillville base.