Provider profile
ServiceMaster by Restoration Contractors Marion
Provider snapshot
What this listing says
Marion and Grant County homeowners dealing with water damage or mold after pipe bursts or storms, especially if you want a crew that handles insurance paperwork for you.
Best for
- Marion, Gas City, and Grant County homeowners needing water damage or mold remediation with insurance claim support.
- Homeowners who want a single company to handle mitigation, remediation, and reconstruction after a pipe burst or storm.
- Commercial property managers in central Indiana needing mold remediation that minimizes business downtime.
- Anyone who values a team that explains the process step by step — multiple reviewers specifically praised the communication.
About this company
ServiceMaster by Restoration Contractors is a franchise location in Marion, Indiana, focused on water damage restoration and mold remediation for both homes and businesses. They cover Grant County and surrounding areas including Kokomo, Peru, Gas City, Hartford City, Wabash, and Elwood. Mold work is not their sole focus — they are a full-service restoration company that also handles fire, smoke, storm damage, and odor removal.
Their mold process uses containment, negative air pressure, HEPA filtration, and antimicrobial treatment. The commercial mold page describes a four-step approach: inspection, containment with air filtration, removal and structural cleaning, then a final walkthrough with prevention recommendations. They also mention air scrubbers and HEPA vacuums for residential mold work. Nothing about their equipment list is unusual for a ServiceMaster franchise — this is standard franchise-level tooling.
This is a locally owned franchise backed by the ServiceMaster Restore national network, which has operated for over 65 years with 800+ locations. The Marion location is staffed by a core team that multiple reviewers name by first name, suggesting low turnover at the field level. Several reviews mention the team helping with insurance claims navigation, which tracks with the franchise's national agreements with major property insurers.
4.9 stars across 30 Google reviews is a strong rating. Only one review in the last 18 months fell below 4 stars, and it contained no text. For a small-market franchise, 30 reviews with that consistency is notable.
Services
Service area
Based in Marion, Indiana at 1501 N Baldwin Ave. Serves Grant County and surrounding areas including Kokomo, Peru, Gas City, Hartford City, Wabash, Elwood, Muncie, and New Castle. That covers a wide stretch of east-central Indiana, so confirm response time expectations for locations more than 30 minutes from Marion.
Review consensus
Reviewers consistently name Jordan (Hayes), Erin, and Jett as standouts. Jordan appears in at least 8 reviews spanning 2024 through early 2025, praised for fast response, clear communication, and handling insurance paperwork. Erin is mentioned alongside Jordan in several reviews as part of the core team. Jett appears in 4 reviews from early 2026, praised for explaining the process and calming stressed homeowners. Danielle and Angie drew praise for carpet cleaning work. Rebecca Offutt's review names Dan Burk and his team for a careful 11-day packout and hardwood floor replacement with zero damage. Multiple reviewers specifically mention the team helping navigate insurance claims, with one reviewer (Shannon Scott) noting the team handled mold that grew while insurance was slow to act. The consistent theme is fast initial response followed by clear communication throughout the job.
1 found across 30 total reviews at 4.9★. (1 found across 30 total reviews at 4.9 stars) A single 1-star review from Curtis Rodabaugh in March 2026 contained no text at all. The owner responded about three weeks later, saying they tried to reach out multiple times to learn what went wrong. Without any detail from the reviewer, it is impossible to identify what the complaint was about. This is a textless rating from a zero-review Google account.
The Marion franchise shows a staff continuity pattern that is unusual for restoration companies. Jordan appears in reviews from March 2024 through January 2025, then Jett begins appearing in March 2026, suggesting either a team expansion or a shift in who handles initial customer contact. Erin appears across the full timeline. The owner responded to the only negative review with a personalized message rather than a template, though with a three-week delay.
Jordan Hayes (project manager / lead — positive across 8+ reviews). Erin (team lead — positive across 5+ reviews). Jett (mitigation / customer contact — positive across 4 reviews). Danielle (cleaning crew — positive). Angie (cleaning crew — positive). Dan Burk (project lead — positive). Sasha (packout crew — positive). Angelica (packout crew — positive). Mary (packout crew — positive). Jessica (operations — positive across 3 reviews). Pat McGrane (client liaison — positive). Antony (water mitigation crew — positive). Patrick (water mitigation crew — positive). Will (emergency response — positive). Derek (air duct / carpet crew — positive). Richard (mitigation crew — positive). Mark (mitigation crew — positive).
This is a well-regarded local franchise with a deep bench of named staff and a strong pattern of helping homeowners through the insurance process. Ask for Jordan or Jett by name when you call. Get an independent mold test before they start any mold work, since they do not offer standalone testing.
Keep in mind
- This is a restoration company, not a mold-only specialist. Mold is one of several services they offer. If you need a company that does nothing but mold, this is not that.
- They do not perform independent mold testing. Their website mentions mold inspection as part of their remediation process, but you should get a separate independent test before and after remediation to confirm results.
- ServiceMaster Restore is a franchise system. Service quality depends on the local owner-operator and crew, not on the national brand. The Marion location has strong reviews, but that says nothing about other ServiceMaster locations.
- Their service area claim spans Marion to Kokomo to Muncie to New Castle. That covers a wide swath of east-central Indiana. Confirm response times for locations far from their Marion base.