Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Lawrenceburg and greater Cincinnati metro homeowners who need water damage cleanup and mold remediation from one company that also handles the plumbing repair causing the moisture.
Best for
- Lawrenceburg, Dearborn County, and Cincinnati metro homeowners dealing with basement flooding or sewer backups who need same-day emergency response.
- Situations where a plumbing failure caused water damage and you want one company to fix the pipe, extract the water, and dry the structure rather than coordinating multiple contractors.
- Homeowners who need mold remediation after water damage and want the source moisture problem repaired by the same crew.
- Commercial property managers across the tri-state area who need scalable water damage restoration with insurance documentation.
- Buyers who want 24/7 availability with no surcharge for after-hours or holiday calls.
About this company
Roto-Rooter in Lawrenceburg, Indiana is a franchise location of the national chain, operating as part of the Cincinnati metro region under manager William Morrow. The Lawrenceburg office covers Dearborn and Ripley counties in Indiana, plus parts of Ohio and Kentucky -- 13 counties across three states.
The standout here is that Roto-Rooter handles both the plumbing repair and the water damage restoration under one roof. If a burst pipe floods your basement, the same company snakes the drain, extracts the water, dries the structure, and remediates any mold that follows. They carry IICRC certification for their water restoration technicians and use HEPA vacuums, air scrubbers, and dehumidifiers for mold work. They bill insurance companies directly and offer financing through Synchrony Bank.
Roto-Rooter has operated nationally since 1935. This location holds plumbing licenses in Ohio, Kentucky, and Indiana. They run 24/7 with no extra charge for nights, weekends, or holidays.
4.9 stars across 433 Google reviews is unusually high for a franchise operation at this volume. Most of the positive reviews mention fast response times and individual technicians by name, which suggests the Lawrenceburg crew delivers consistently even if the national brand sometimes struggles with scheduling coordination.
Services
Service area
Headquartered at 208 Walnut St in Lawrenceburg, Indiana. This location serves the greater Cincinnati metro area across three states: Dearborn and Ripley counties in Indiana, Hamilton, Clermont, Butler, Warren, and Brown counties in Ohio, and Boone, Kenton, Campbell, Grant, Gallatin, Floyd, and Pendleton counties in Kentucky. That is a large tri-state footprint, so response times will vary depending on distance from the Lawrenceburg or Cincinnati offices.
Review consensus
Tyler Neu draws the most mentions -- reviewers describe him as knowledgeable, willing to explain issues in detail, and persistent on tough jobs. Jonathan Eichhold gets repeat praise for same-day sump pump and drain work, with multiple reviewers noting he left the site cleaner than he found it. Matt Waher (#2719) earns praise for clear communication about pricing and detailed explanations of repairs. Kaden stands out for working through bad weather and being described as a perfectionist. Across the board, reviewers highlight fast response times (often under two hours), willingness to explain the problem and options, and clean job sites.
4 found across 433 total reviews at 4.9★. Two reviews describe the same pattern: Roto-Rooter confirms an appointment window, then fails to show up or communicate the delay. Thomas Gray waited from morning to evening with no update and eventually fixed the problem himself. Tyler Davidson dealt with multiple days of rescheduling with no technician arriving. Matt Green reported an unresolved bathroom sink leak after the service call. Rick Abbott described a $520 charge for one hour of drain snaking as overpriced. The owner responded to all four complaints with the same template directing the reviewer to email Pat Swanson. None of the responses addressed the specific complaint or offered a concrete resolution.
The scheduling no-show complaints point to a franchise coordination issue. Both affected reviewers describe a centralized booking system confirming times that local technicians did not keep. Once a technician actually arrives, reviews are overwhelmingly positive -- the gap is between dispatch and field execution. The owner response pattern reinforces this: every negative review gets the same corporate template from Pat Swanson rather than a location-specific response from manager William Morrow.
Tyler Neu (technician — praised repeatedly for drain cleaning, water heater work, leak repair, and detailed explanations). Jonathan Eichhold (technician — praised for sump pump repair, drain clearing, and leaving clean work sites). Matt Waher #2719 (technician — praised for clear pricing communication, water line and drain repair). Kaden (technician — praised for persistence and perfectionism in drain work). Kane (technician — praised for leak response with Tyler). Nick (technician — praised for drain clearing and sewer work). Doug Browning (technician — praised for going above and beyond, especially with elderly customer). Branson (technician — praised for sewer drain work and patient communication). Harry (technician — praised for honest pricing advice and quick response). Luke (technician — praised for garbage disposal installation). Darren Shute (technician — praised for fast water heater replacement). Anthony and Lil E (technicians — praised for teamwork). Giovanni (technician — praised for drain work with Nick). Ken (technician — praised for work alongside Matt). Jon (technician — praised for hose bib replacement). Pat Swanson (Customer Satisfaction Manager — responds to all negative reviews with template).
Once a Roto-Rooter technician shows up, you will very likely get solid work -- 4.9 stars across 433 reviews speaks clearly. The risk is getting them there. Confirm your appointment the day of and get a specific technician name and ETA. If you need mold remediation, get an independent test first since Roto-Rooter profits from both testing and removal.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation, which creates a conflict of interest. The same company that finds mold profits from removing it. Consider getting an independent mold assessment before committing to their remediation services.
- Two of the four recent one-star reviews describe scheduling no-shows -- the company confirmed an appointment window, then never arrived and never called. One reviewer waited all day. If you book, confirm the day of and get a technician's estimated arrival time.
- Pricing complaints appear in both negative and positive reviews. One reviewer called a $520 drain snaking charge overpriced. A four-star reviewer noted 'way way overpriced' despite good work. Get a written estimate before work begins.
- This is a national franchise, not a locally owned business. Scheduling and dispatching route through a centralized system, which can create communication gaps between the call center and local technicians.
- All four owner responses to negative reviews follow the same template directing customers to email Pat Swanson, a corporate customer satisfaction manager. None engage with the specific complaint details.