Provider profile
ServiceMaster DSI - Indianapolis
Provider snapshot
What this listing says
Indianapolis homeowners and business owners dealing with water damage or post-flood mold who want a national franchise with 24/7 response and a deep local crew led by Casey Roth.
Best for
- Indianapolis metro homeowners who discover mold after a water leak, burst pipe, or basement flood and want one company to handle extraction through remediation.
- Commercial property managers in downtown Indianapolis, Broad Ripple, or Fountain Square who need 24/7 emergency mold or water response with insurance coordination.
- Homeowners whose insurance company recommends a restoration company — ServiceMaster has agreements with major property insurers and handles claims documentation directly.
- Situations where mold showed up after a fire or flood and reconstruction is also needed, since they do mitigation through rebuild under one contract.
About this company
ServiceMaster DSI is a ServiceMaster Restore franchise on Midwest Boulevard in Indianapolis. Mold is one of several restoration services they offer alongside water damage, fire and smoke damage, storm damage, and reconstruction. They handle both testing and remediation for mold, and their website describes using EPA-approved products and antimicrobial cleaners during the remediation process.
The mold-specific work follows a standard restoration company pattern: assessment, containment, removal of affected materials, antimicrobial treatment, and repair. They also mention air quality testing and dehumidifier installation as part of the remediation follow-up. Nothing on their website describes equipment or methods that differ from what other restoration franchises offer.
ServiceMaster Restore has operated nationally for over 65 years with more than 800 locations. This Indianapolis franchise operates under the "DSI" name and serves both residential and commercial clients across the metro area. They offer pre-loss planning for commercial accounts and continuing education courses for insurance agents, which suggests strong insurance industry ties.
4.8 stars across 67 Google reviews is a strong rating. The volume is modest for a franchise location, but the consistency is notable — nearly every detailed review names a specific crew member and describes a positive outcome.
Services
Service area
Headquartered at 1640 Midwest Boulevard in Indianapolis, Indiana. Their website names Carmel, Fishers, Noblesville, and Greenwood as specific service areas. The franchise operates across the Indianapolis metro, and as a ServiceMaster Restore location, they can mobilize national resources for large-scale losses.
Review consensus
Casey Roth is the most frequently mentioned name, appearing in roughly a dozen reviews for water damage response, insurance coordination, and reconstruction oversight. Reviewers describe him as responsive, communicative, and hands-on throughout the process. Tim draws praise across multiple years for reconstruction quality — bathroom renovations, flooring, and detail work. Jack is named by several reviewers as an on-site manager who responds fast and explains the timeline. Antony (also spelled Anthony) and Patrick are praised as a team for water damage work, with one reviewer noting their empathy during a stressful basement flood. Grant handled reconstruction questions alongside Tim. Multiple reviewers mention same-day or within-the-hour arrival times.
2 found across 67 total reviews at 4.8★. One reviewer (Zac hinds, May 2026) describes damaged and lost property during the job, with the company taking no responsibility. The review has 4 other reviews on Google and no likes. The second 1-star review (Jacob Edwards, May 2026) left no text — a 3-review account. Neither received an owner response.
The owner has a 0% response rate on recent negative reviews. For a franchise that earns 4.8 stars and generates detailed positive reviews, the silence on the two negatives is a gap. It could reflect a policy of not engaging publicly, or it may mean the franchise owner is not actively managing the Google listing. Most of the positive reviews cluster around specific staff members (Casey, Tim, Jack), suggesting the experience depends heavily on which crew member handles your project.
Casey Roth (mitigation coordinator/project manager — praised repeatedly across 12+ reviews for responsiveness and insurance help). Tim (reconstruction lead — praised across multiple reviews for detail work and bathroom renovations). Jack (on-site manager — praised for fast response and clear communication). Antony/Anthony (water damage technician — praised for empathy and teamwork). Patrick (water damage technician — praised alongside Antony). Grant (reconstruction — praised for answering questions). Brandon (water extraction — praised for after-hours response). Tiffany Zupan (praised for going above and beyond). Hunter (wall repair — praised for quality). Cedric (construction crew — praised for attention to detail). Preston (construction crew — praised for attention to detail). Rick (repairs — praised as a perfectionist). Dane (phone support — praised for helpfulness). Allison Pierce (praised for keeping customer informed). Amy (coordination — praised for communication during high-volume period). Billie (glass cleanup — praised for meticulous work). Juan (water damage — praised for knowledge and professionalism). Armando (praised for empathy and kindness).
Ask for Casey Roth if your project involves water damage or insurance claims — his name comes up more than anyone else's and reviewers consistently praise his communication. For reconstruction, request Tim or Rick. Watch for the handoff between the initial mitigation crew and the reconstruction team, since multiple reviewers note delays between those phases.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before agreeing to remediation work.
- This is a franchise location — "ServiceMaster DSI" is a locally owned operation using the national ServiceMaster Restore brand and processes. Your experience depends on the local crew, not the national brand.
- Two recent 1-star reviews (May 2026) mention damaged property and no accountability. The owner has not responded to either, which is unusual for a franchise with otherwise strong reviews.
- Their website lists mold as one service among many. If you need a company whose primary focus is mold, this is a restoration generalist that also does mold work.