Provider profile
Rainbow International of Greenwood
Provider snapshot
What this listing says
Indianapolis-area homeowners and commercial property owners dealing with water damage, fire cleanup, or mold problems who want a Neighborly-backed franchise with 24/7 emergency response and reconstruction under one roof.
Best for
- Indianapolis and Johnson County homeowners who need emergency water extraction, structural drying, and follow-up mold prevention handled by one company with 24/7 availability.
- Property owners recovering from fire or smoke damage who want restoration and full reconstruction managed through a single contractor rather than coordinating separate trades.
- Commercial property managers dealing with mold in office or industrial spaces who need IICRC-trained crews and containment procedures to keep the building operational.
- Rental property owners facing sewer backup or basement flooding who need mold remediation and biohazard cleanup under one engagement.
About this company
Rainbow International of Greenwood is a Neighborly franchise serving Indianapolis, Greenwood, Franklin, and surrounding Johnson County communities. Their Google category is water damage restoration, and the website positions them as a full-service disaster restoration company handling water, fire, smoke, mold, and biohazard cleanup for both residential and commercial properties. The business address is on Elmwood Avenue in Indianapolis.
What stands out is the breadth of services under one operation. They handle water extraction, structural drying, fire and smoke damage restoration, mold removal and remediation, odor removal, carpet cleaning, biohazard cleanup, document restoration, and full reconstruction. The website describes IICRC-trained technicians, HEPA filtration, and containment procedures for mold work. They also run 24/7 emergency service. For commercial clients, they cover everything from office buildings to factories.
As a Neighborly franchise, they operate under a national brand with standardized processes. The Greenwood location is locally owned and operated, with Keith Eiland named repeatedly by reviewers as the primary point of contact. Daniel Dinkins described Keith as his go-to for home repairs, remodeling, and construction, suggesting Keith functions as the owner or lead operator.
The 4.6-star rating across 33 Google reviews is a moderate sample. Most reviews cluster in late October through early November 2025, which is unusual and worth noting. Two recent negatives (one 1-star, one 2-star) bring the average down from what would otherwise be a near-perfect record.
Services
Service area
Based at 5602 Elmwood Ave Suite 106, Indianapolis, IN 46203, serving the Greenwood, Franklin, and greater Indianapolis area. The website lists Johnson County communities including Bargersville, Beech Grove, Camby, Edinburgh, Fairland, Greenwood, Indianapolis, Martinsville, Mooresville, Morgantown, New Palestine, Shelbyville, Trafalgar, West Newton, and Whiteland.
Review consensus
Keith Eiland is the most-named person in reviews and draws the strongest praise. Daniel Dinkins called Keith his first go-to for home repairs, remodeling, and construction, citing outstanding craftsmanship and customer care across multiple projects. Ron Guy Jr also named Keith specifically for fire cleanup and remodel work, saying the team was easy to work with. Tina McDonald described same-day Christmas Eve service to tarp a damaged roof before heavy rain. Vanessa Lampkins said the owner was knowledgeable about mold and bacteria damage from a sewer backup in a rental basement. Ashley Monroe praised patience during a prolonged insurance claim process and said they saved her basement. CloutGang JJ noted friendly, dependable service after a basement fire. Multiple reviewers mention clean workspaces and polite crews.
1 found across 33 total reviews at 4.6★. Brandon Wilkerson (Local Guide, 12 reviews) posted a 1-star in May 2026 alleging that crew members stole a handgun and $220 in cash from his apartment during a carpet cleaning visit. He says police reports were filed and the company wrote a $500 check that did not cover the sentimental value of the stolen firearm. He claims to have emails, texts, and police reports as documentation. The owner has not responded. Bob Rash left a 2-star in November 2025 with no review text and no owner response, so the complaint is uninterpretable.
22 of the 33 reviews were posted between October 22 and November 9, 2025 -- a 19-day window. Several of those reviewers have low review counts (0-5 reviews). This clustering could reflect a legitimate push for reviews after a busy period, but it stands out against the otherwise sparse review history. The owner has a 0% response rate on negative reviews, which means there is no public rebuttal to the theft allegation. Among positive reviewers, Gerard Merchant (Local Guide, 147 reviews) and Nat Woods (Local Guide, 55 reviews) lend some credibility depth, though neither left detailed text.
Keith Eiland (owner or lead operator -- positive, praised by Daniel Dinkins for craftsmanship, customer care, and remodeling work across multiple projects; named by Ron Guy Jr for fire cleanup and remodel).
Keith Eiland has a personal following among repeat clients who trust him for water damage, fire restoration, and remodeling. The theft allegation from May 2026 is serious and unaddressed -- ask the company directly about their response to that incident and what employee screening they have in place. Get an independent mold test before agreeing to remediation since they handle both sides. Confirm material selections for any reconstruction work are yours to make, not dictated by what is in stock.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem is the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- A May 2026 review from a Local Guide with 12 reviews alleges that crew members stole a handgun and cash during a carpet cleaning visit. The reviewer says police reports were filed and the company paid a partial settlement. The owner has not responded to this review or any other negative review. That is a serious allegation from a credible-looking account.
- The 0% owner response rate on negative reviews is a concern. Neither the 1-star theft allegation nor the 2-star rating received any public response, which means you have no way to hear the company's side.
- Most of the 33 reviews were posted within a two-week window in late October to early November 2025. That burst pattern does not necessarily indicate fake reviews, but the concentration is unusual for organic review growth.
- Amanda Gordon's 4-star review mentions feeling pressured to select flooring and cabinets already in stock to speed up the job. If you are doing reconstruction, confirm that material choices are yours to make and not driven by inventory convenience.