Provider profile
Absolute Restoration
Provider snapshot
What this listing says
Indianapolis-area homeowners dealing with water damage who want a locally owned restoration company with 24/7 emergency response and an owner, Randy George, who frequently shows up on-site.
Best for
- Indianapolis metro homeowners facing water emergencies who need someone on-site fast, including nights and weekends.
- Property owners who want mold remediation handled by the same company doing their water damage restoration, accepting the conflict-of-interest tradeoff for convenience.
- Homeowners needing sump pump installation or repair alongside water damage cleanup — not every restoration company offers both.
- Out-of-town property owners dealing with damage remotely, since multiple reviewers describe the company managing projects while they were traveling.
About this company
Absolute Restoration is a locally owned restoration company based on the east side of Indianapolis, run by Randy George. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, sewage cleanup, and sump pump installation and repair. They serve both residential and commercial properties across the Indianapolis metro area and claim about 10 years of experience.
What stands out is their emergency responsiveness. Multiple reviewers describe same-day and middle-of-the-night arrivals, including a Christmas Eve sump pump replacement at 1 AM and a response while the homeowner was on a cruise. The company follows IICRC standards and mentions containment, dehumidification, and antimicrobial treatments on their mold remediation page. They also operate sister brands — Water Damage Company Indiana and Fishers Restoration Experts — and have done hurricane response work in Florida and Texas, which is unusual for an Indianapolis outfit.
Randy George is named as owner and is personally mentioned in more reviews than any other staff member. The company received BBB accreditation in May 2024. Several reviewers describe Randy showing up personally to assess damage and coordinate with insurance providers.
With a 4.8-star rating across 65 Google reviews, the feedback is overwhelmingly positive. Only one review in the last 18 months falls at or below 3 stars, and that review contains no text. For a small restoration company, this consistency over several years is notable.
Services
Service area
Based in Indianapolis, IN at 1331 Sadlier Circle West Drive (east side). They list coverage across the Indianapolis metro including Carmel, Fishers, Noblesville, Greenwood, Avon, Plainfield, and Brownsburg. They also operate sister brands in the Fishers area and have done out-of-state disaster response work in Florida and Texas.
Review consensus
Randy George is mentioned by name in over a dozen reviews, consistently praised for fast personal response and hands-on involvement. Steve appears in multiple reviews as a reliable field team member who handles on-site work. Bobby (also referred to as Bob) is praised for being detail-oriented and checking in frequently during a multi-floor water damage project. Reviewers most consistently praise rapid response times — arrivals within 90 minutes, same-day weekend visits, and middle-of-the-night emergency calls answered. Several reviewers highlight the company's willingness to work with insurance providers and keep communication clear throughout multi-day drying projects.
1 found across 65 total reviews at 4.8★. The single recent negative is a 1-star review from December 2024 with no text. The owner responded in April 2025 saying they have no record of providing services to this reviewer and asked them to contact the office or update the review if left in error. The reviewer has 5 total Google reviews and is not a Local Guide. Without any complaint text, there is nothing actionable here for prospective buyers.
The review timeline reveals something interesting about this company's geographic reach. Reviews from 2020-2022 include customers in Texas and Florida referencing hurricane response work, while the core Indianapolis reviews span 2018 to 2026. This suggests the company has periodically deployed crews for disaster response outside its home market. The owner response on the single negative review is personalized and specific, not a template — a positive signal given how many restoration companies use cookie-cutter responses.
Randy George (owner — praised in 12+ reviews for fast personal response, hands-on involvement, and insurance coordination). Steve (field team member — praised in 4+ reviews for reliable on-site work and politeness). Bobby/Bob (field team member — praised for being detail-oriented, checking in frequently, and picking up the phone early in the morning). Logan (field team member — praised for going above and beyond on extensive water damage repair).
Ask for Randy directly — he is the owner and the person most reviewers credit with their positive experience. If your job is mold-related, ask who will do the testing and whether they can provide a separate testing company referral. The track record here is strong for water damage emergencies, but most of the detailed review evidence is for water work, not mold.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company deciding you have a mold problem is the one getting paid to fix it. Consider getting an independent mold test before committing to remediation work.
- The website references being the parent company of Water Damage Company Indiana and Fishers Restoration Experts. It is unclear how work is divided between these brands or whether crews overlap.
- Their about page title references 'Franco Restorations' and 'Raleigh, NC,' which appears to be a website template error. This does not affect service quality but suggests the website was built from a template shared across multiple restoration companies.
- With 65 reviews total, the review volume is modest. Most of the detailed positive reviews focus on water damage work, not mold remediation specifically.