Provider profile
RestoPros of Metro Indy
Provider snapshot
What this listing says
Metro Indianapolis homeowners dealing with water damage or mold after a pipe burst or basement flood who want a family-owned franchise with 24/7 emergency response and insurance claim help.
Best for
- Greenwood, Indianapolis, and surrounding metro-area homeowners needing emergency water extraction and drying after a pipe burst or flood.
- Property owners who want one company to handle mitigation through full rebuild so they don't have to coordinate multiple contractors.
- Homeowners dealing with mold growth after water damage who need remediation tied to an existing restoration project.
- Buyers who want help navigating insurance claims — multiple reviewers specifically praise the team for walking them through the process.
About this company
RestoPros of Metro Indy is a franchise location of the RestoPros brand, based in Greenwood and serving the greater Indianapolis metro area. Josh and Lauren Burgan own this location. The company's primary work is water damage restoration, but they also handle mold remediation, fire and smoke damage, storm damage, and full property rebuilds for both residential and commercial properties.
Their water damage process follows IICRC guidelines and includes extraction, dehumidification, antimicrobial treatment, and rebuild under one roof. They offer free inspections and help navigate insurance claims directly. The franchise model means they operate under RestoPros' national playbook, which launched in 2018 and has since expanded to multiple locations. Their website claims 30 years of combined industry experience across the team.
With a 4.8 rating on 55 Google reviews, this is a strong showing for a relatively young franchise. Most of the praise centers on Spencer Rivera's responsiveness and the team's ability to make stressful water emergencies feel manageable. The two negative reviews are detailed and specific, which makes them worth reading, but they represent a small fraction of the total feedback.
Services
Service area
RestoPros of Metro Indy is headquartered in Greenwood, Indiana. They list nine service areas: Avon, Beech Grove, Brownsburg, Greenwood, Indianapolis, Lebanon, Plainfield, Whitestown, and Zionsville. That covers a wide swath of the central Indiana metro, with Lebanon about 40 miles northwest of Greenwood — worth confirming response times if you're on the outer edge.
Review consensus
Spencer Rivera is the most frequently named employee across all reviews. Reviewers credit him with fast response times, clear explanations of the process, help with insurance paperwork, and going out of his way — one reviewer described Spencer shoveling snow from their driveway during a service visit. Quinn receives praise from multiple reviewers for walking customers through the mitigation process. Lauren Burgan, co-owner, is noted for personally reaching out to a dissatisfied customer and resolving the situation. Josh Burgan is praised in older reviews for hands-on work and friendly service. Linda McDaniel's review names Lauren, Quinn, Spencer, Hayden, Max, Avery, and Josh as a caring team. The overall theme is fast emergency response, clear communication, and willingness to help with insurance.
2 found across 55 total reviews at 4.8★. Hannah (May 2026) reported a mitigation crew member arrived smelling of marijuana, which led to a confrontation with her plumber. She described poor communication and a lack of follow-through after the incident. The owner responded that the employee was terminated the same day and apologized, noting this was a first-time incident. The response acknowledged the problem directly rather than deflecting. Elizabeth Headlee (January 2026, 6 total reviews) described a rebuild project that stretched to three months and alleged the crew damaged belongings. She named Drew as untrustworthy and accused him of making excuses and extending deadlines. The owner, Josh, responded with a brief invitation to call and discuss — a less detailed response that doesn't engage with the specifics of the complaint.
The two negatives point to different problems — crew conduct in one case, rebuild project management in another — so they don't form a single pattern. But both complaints involve the period after initial mitigation, during longer-term restoration work. The positive reviews overwhelmingly describe the emergency response and initial mitigation phase. This suggests the company's strength is the front end of the job (showing up fast, extracting water, setting up drying equipment), while longer rebuild projects may get less consistent oversight. The owner responds to 100% of recent negatives, though the quality varies: Hannah's response was detailed and acknowledged the specific issue, while Elizabeth's got a brief phone-number redirect.
Spencer Rivera (technician/estimator — strongly positive across 10+ reviews for responsiveness, knowledge, and going above and beyond). Quinn (technician — positive across multiple reviews for walking customers through the mitigation process). Lauren Burgan (co-owner — positive for personally reaching out to resolve a complaint). Josh Burgan (owner — positive in older reviews for hands-on work and friendliness; responded to negatives as owner). Drew (role unclear — negative, named by Elizabeth Headlee as untrustworthy with poor communication). Hayden, Max, Avery (crew members — positive, named as part of a caring team). Rashaan (technician — positive, praised alongside Josh for immediate response). Joshua (technician — positive, praised for being informative). Armani, Brandy (crew — positive, praised for friendliness). Jason (crew — positive, mentioned in passing).
Ask for Spencer by name if you can — he's the consistent bright spot across a wide range of reviews. For mold or water mitigation, the feedback is overwhelmingly positive. If your job involves a full rebuild, pin down the timeline in writing and ask who will manage the project day to day, since the two negative reviews both involve the rebuild phase.
Keep in mind
- Two recent 1-star reviews describe serious problems: one involved a crew member showing up under the influence, and another describes a rebuild that took three months instead of one with alleged property damage. These are isolated but severe complaints worth asking about.
- This is a franchise, not an independent local company. The Burgans own this location, but the brand, training, and systems come from RestoPros corporate. Ask whether your specific crew has handled your type of damage before.
- The website claims service across nine cities from Lebanon to Beech Grove. That's a wide footprint for a single franchise location — confirm response times for your specific area.
- Mold remediation is listed as a service but the website focuses heavily on water and fire damage. If mold is your primary issue, ask how many standalone mold jobs they've completed recently.