Provider profile
Faulkner Restoration
Provider snapshot
What this listing says
Greenwood and central Indiana homeowners dealing with water damage who want a locally owned restoration company that handles both mitigation and full rebuild under one roof.
Best for
- Greenwood, Indianapolis, and central Indiana homeowners needing mold remediation tied to water damage, where one company can handle mitigation through final rebuild.
- Property owners who want insurance claim support built into the restoration process, including documentation, adjuster communication, and estimate formatting.
- Homeowners dealing with mold in older properties that may also involve asbestos or lead paint concerns.
- Commercial property owners needing 24/7 emergency mold or water damage response in the greater Indianapolis area.
About this company
Faulkner Restoration is a locally owned restoration company based in Greenwood, Indiana, serving residential and commercial properties across central Indiana. Mold remediation is one of several services they offer alongside water damage, fire damage, storm damage, sewage cleanup, and structural rebuild. They do both testing and remediation, which means the same company diagnosing your mold problem also profits from fixing it.
Their mold remediation process includes containment, HEPA filtration, removal of contaminated materials, and moisture correction to prevent regrowth. They also hold IDEM asbestos removal certification and EPA Lead-Safe certification, which matters if your mold project involves older building materials. The company uses thermal imaging and moisture meters during water damage assessments, and they handle insurance documentation from start to finish.
Faulkner is locally owned and operated out of Greenwood, with office hours Monday through Friday 8:00 am to 4:30 pm and a 24/7 emergency line staffed by a live operator. Multiple reviewers mention the owner, Mike, by name. The company holds an Indianapolis general contractor license and IICRC firm certification.
At 4.7 stars across 99 Google reviews, the company has only one negative review in the last 18 months. That is an unusually clean record for a restoration company handling this volume of work.
Services
Service area
Headquartered in Greenwood, Indiana at 6302 Stein Road. They list service areas including Indianapolis, Carmel, Columbus, Fishers, Franklin, Martinsville, Noblesville, Shelbyville, Whiteland, and Zionsville. This covers a large portion of central Indiana, roughly a 50-mile radius from Greenwood.
Review consensus
Michael Means is the most frequently named employee, praised across at least eight reviews for responsiveness, follow-through, and treating projects with urgency. Justin (also referred to as Justin Woolbright and Justin Faulkner) draws strong praise as a project manager for communication and guiding homeowners through insurance claims. Jordan Reinking gets credit for being easy to work with and responsive. Eric is mentioned by multiple reviewers as a project manager who walked them through the insurance process and answered questions patiently. Across the board, reviewers emphasize communication, timeliness, and the company handling insurance paperwork.
1 found across 99 total reviews at 4.7★. (1 found across 99 total reviews at 4.7 stars) Lindsey left a 1-star review in April 2025 describing ongoing problems more than a year after the work, calling the company dishonest and advising others to go elsewhere. The review references dishonest business practices but does not describe the specific issue. The owner responded asking Lindsey to contact the office, stating they were unaware of any issues. The response is generic and does not engage with the specifics of the complaint.
A cluster of 5-star reviews appeared on January 6-16, 2025, several from accounts that appear connected to the company (a reviewer named Michael Means, another named Julie Faulkner, and employee-like language in others). This is not uncommon in small restoration companies but worth noting. The owner response to the single negative review was a template deflection rather than a substantive engagement with the complaint.
Michael Means (project manager/estimator — consistently positive, most-mentioned employee). Justin Woolbright (project manager — positive, praised for communication and insurance guidance). Jordan Reinking (project manager — positive, described as easy to work with). Eric (project manager — positive, praised for insurance help and patience). Kyle (staff — positive, recommended by name for water damage). Clark (technician — positive, praised for polite and thorough work). David (restoration crew — positive). Gabriela (restoration crew — positive, praised for quality work). Ramon (drywall/painting — positive, praised for quality and cleanup). Russ/Russell (staff — positive, praised for helpfulness). McKayla (coordinator — positive, described as on the ball). James (demolition — positive). Taylor Faulkner (office staff — positive, praised for knowledge and friendliness). Ryan Uhls (staff — positive, praised across multiple reviews for knowledge). Gabe (staff — positive, praised for communication). Ethan (staff — positive). Brent (staff — positive).
Ask for Michael Means or Justin if you want a project manager who will stay in communication throughout the job. Get a separate mold assessment before engaging Faulkner for remediation so you have an independent opinion on scope. The company's track record on water damage restoration is strong, but confirm their mold-specific experience for your situation.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. Ask whether they will accept a third-party mold assessment or if they require their own inspection before starting work.
- The service area claims span from Columbus to Carmel to Noblesville, covering a wide swath of central Indiana. If you are on the edges of that range, confirm response times and whether your area gets the same crew availability as Greenwood.
- Nearly all of their reviews reference water damage, fire damage, or general restoration. Very few specifically mention mold remediation, so it is hard to gauge how much of their workload is mold-specific.
- Several 5-star reviews from January 2025 appear to be from employees or people connected to the company, including reviews by someone named Michael Means and Julie Faulkner. This inflates the overall rating slightly.