Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Hancock County homeowners dealing with water damage or basement flooding who want plumbing repair and water cleanup handled by the same crew in a single visit.
Best for
- Greenfield and Hancock County homeowners who need water damage cleanup and the plumbing repair that caused it handled in one call.
- Basement flooding emergencies where same-day or overnight response matters — they dispatch 24/7 including holidays.
- Homeowners who want insurance documentation handled by the restoration company, since Roto-Rooter coordinates directly with insurers and provides photos, sketches, and drying logs.
- Commercial property managers needing scalable water damage restoration for offices, retail, or multi-unit buildings.
- Buyers who value a national brand's consistency and dispute resolution infrastructure over an independent operator's flexibility.
About this company
Roto-Rooter's Greenfield office operates out of 18 E Main St as part of the national Roto-Rooter franchise network, which has been in business since 1935. Their primary identity is a plumbing and drain company that also runs water damage restoration and mold remediation crews. Manager Joe Saez oversees operations covering Greenfield and the wider Hancock County area. They hold Indiana plumbing license PC #89100240 and carry a BBB A+ rating.
What stands out is the single-call model. Because Roto-Rooter employs both plumbers and restoration technicians, they can fix the plumbing failure causing water damage and begin extraction and drying in the same visit. Most standalone mold or restoration companies wait for a third-party plumber before starting work. Their water damage techs carry IICRC certification and use industrial extraction equipment, air movers, and dehumidifiers. The website references containment, antimicrobial application, and moisture source identification for mold jobs.
This is a national franchise, not a local independent shop. That means standardized training and 24/7 dispatch infrastructure, but it also means the Greenfield office shares branding and processes with hundreds of other locations. Local decisions run through a corporate framework.
The Google profile shows a 5.0 rating across 1,041 reviews, which is exceptionally rare at that volume. The on-page rating displays as 4.9. Either way, the near-perfect score with four-digit review count puts this location in unusual territory for any service company.
Services
Service area
Headquartered in Greenfield, Indiana (18 E Main St, Ste 230). Serves Greenfield and surrounding Hancock County communities including Charlottesville, Fountaintown, Morristown, New Palestine, and Wilkinson. The website also claims coverage across 12 counties including Marion, Hamilton, Johnson, Hendricks, Boone, Shelby, Morgan, Bartholomew, Putnam, Clay, and Vigo — some of which are 50-70 miles from the Greenfield office.
Review consensus
Three technicians dominate the positive reviews: Ricky draws praise in at least 10 reviews for fast drain clearing, sump pump work, and water heater replacement. Reviewers consistently note his clear explanations and politeness. Phil (Phil Stillinger) appears in roughly 8 reviews for persistence on tough clogs and willingness to find root causes rather than quick fixes. Daniel shows up in about 10 reviews for weekend and holiday availability, fast diagnosis, and taking time to educate homeowners. Harrison gets specific praise for a water heater installation with clear pricing. Rob, the excavation field supervisor, earned a callout for thorough explanations. Across the board, reviewers highlight same-day arrivals, clear upfront cost communication, and technicians who clean up after themselves.
1 found across 1,041 total reviews at 5.0★. The single 1-star review from Karl Slocumb (April 2026) contains no text — just a star rating from a zero-review Google account. The owner responded the next day directing Karl to email Pat Swanson, Customer Satisfaction Manager, with the service address and a copy of the review. There is no detail to evaluate here. Notably, Karl Slocumb also left a 5-star review (also with no text) on the same date, which raises the possibility of accidental duplicate posting at different ratings.
The nearly nonexistent negative review count at this volume is itself a pattern worth noting. With 1,041 reviews and only one 1-star rating (which has no text and may be accidental), there is almost no complaint data to work with. The owner response to the sole negative was a template directing the reviewer to email a corporate customer satisfaction manager — not a personalized engagement with the specific issue. This is consistent with a franchise operation that routes complaints through a centralized system.
Ricky (plumber/service tech — positive across 10+ reviews), Phil Stillinger (plumber/service tech — positive across 8+ reviews), Daniel (plumber/service tech — positive across 10+ reviews), Harrison (plumber — positive, water heater installation), Brian Ryterski (camera tech — positive), Rob (excavation field supervisor — positive), Norman (service tech/plumber — positive), Richard Rosett (service tech — positive, basement drain work), Darryl (plumber — positive, water heater/toilet/shower work), Kris (service tech — positive), Phillip (plumber — positive, likely same as Phil), Pat Swanson (Customer Satisfaction Manager — referenced in owner response), Joe Saez (manager — from website).
Ask for Ricky, Phil, or Daniel by name if scheduling allows — all three have deep positive track records at this location. Get the written estimate upfront, especially for drain work where costs have surprised even satisfied reviewers. If you need mold remediation, get a separate mold assessment from an independent inspector before agreeing to Roto-Rooter's remediation scope.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that finds mold and then sells you the remediation has a financial incentive to find more. Consider getting an independent mold assessment before committing to their remediation services.
- Pricing complaints appear even in positive reviews. One 5-star reviewer noted paying $438 for roughly an hour of drain work after a $100 senior discount. Get the written estimate before work starts and compare it against at least one other bid.
- The service area claims are broad — the website lists 12 counties including Vigo County, which is over 70 miles west of Greenfield. Confirm actual response times for locations outside Hancock County.
- This is a franchise operation. The technicians who show up are local, but corporate policies, pricing structures, and customer service escalation paths are set nationally. If you have an issue, the resolution process routes through a corporate customer satisfaction manager, not the local office.