Provider profile
PuroClean Disaster Restoration
Provider snapshot
What this listing says
Greenfield and east-side Indianapolis homeowners dealing with water damage that has led to mold, who want a single PuroClean franchise team to handle extraction, drying, and remediation under one roof.
Best for
- Greenfield, Indianapolis east side, and Hancock County homeowners who need water damage dried and any resulting mold removed by one company.
- Homeowners whose pipe burst or sewage backup happened outside business hours — they staff 24/7 emergency response and multiple reviewers confirm weekend and holiday arrivals.
- Property managers and HOAs who need a restoration vendor that handles insurance documentation and coordinates directly with carriers.
- Non-profit organizations and commercial facilities in the Greenfield area needing a single vendor for multi-service restoration.
About this company
PuroClean Disaster Restoration is a PuroClean franchise based in Greenfield, Indiana, owned by Benjamin Schwyn. Mold work is one piece of a broader restoration operation that also covers water damage, fire and smoke damage, biohazard cleanup, sewage restoration, and reconstruction. They won the 2018 PuroClean Franchise of the Year award.
The equipment worth knowing about is their QuickDry System, a proprietary drying technology that PuroClean claims reduces drying time significantly. They also use thermal imaging and moisture detection tools to find hidden water, and desiccant dehumidification with specialty drying panels for hardwood floors. For mold, they handle both testing and removal — which creates a conflict of interest you should understand before hiring.
Schwyn runs IICRC-credentialed crews and holds EPA Lead Safe certification. The franchise serves both residential and commercial clients, and they coordinate directly with insurance carriers and third-party administrators. They staff an office team that handles claims paperwork, which reviewers mention frequently as a differentiator.
4.9 stars across 169 Google reviews is exceptionally high for a restoration company at this volume. Most of the praise centers on response speed and communication rather than price, which suggests the operation prioritizes service over cost-cutting.
Services
Service area
Headquartered at 625 S State St in Greenfield, Indiana. Their website lists specific service areas including Greenfield, Indianapolis, Carmel, Cumberland, Fishers, Fortville, Ingalls, Lawrence, Maxwell, McCordsville, New Palestine, Spring Lake, and Westfield. They also claim to serve Greenwood, Anderson, and Richmond, which extends the radius well beyond the Greenfield core — confirm response times for locations outside Hancock County.
Review consensus
Mariah appears in more reviews than any other staff member, praised for contents handling, odor removal, and sewage cleanup across multiple years. Tina draws praise for insurance guidance, on-site walk-throughs, and fire damage work. Beth handles office coordination and is called out for answering questions and managing claims paperwork. Will Ellenburg and Everett Jones get credit for water mitigation — reviewers note daily check-ins, moisture monitoring, and bringing additional equipment when needed. John is praised in several reviews for fast basement response, including weekend and holiday calls. Multiple reviewers highlight same-day or next-day arrival and daily communication updates as standout traits.
2 found across 169 total reviews at 4.9★. Two complaints share a theme: the company was unavailable or unresponsive when the customer needed them. Tommy Ailes, a contractor with 35 reviews, called during a sewage emergency and was told they were not taking new customers because crews were fully deployed. The owner confirmed they were at capacity and apologized. Bedi 1887 reported paying an upfront deposit, then experiencing no-shows and no communication. The owner responded that technicians visited twice but found another vendor's mitigation equipment on site, leading to cancellation and a processed refund. The two accounts contradict each other on key facts — the customer says the company disappeared; the owner says the customer had another vendor involved. Neither complaint involves the quality of completed work.
Both negative reviews reflect capacity and coordination issues rather than workmanship problems. This is a common pattern with high-demand restoration franchises — the same responsiveness that earns 5-star reviews from served customers creates frustration for those who call during peak demand. The owner responds to both negatives with personalized, detailed replies that engage with specifics rather than using template language, which suggests active reputation management rather than scripted deflection.
Mariah (technician/contents — positive, appears in 8+ reviews). Tina (technician — positive, appears in 5+ reviews). Beth (office staff — positive, appears in 4+ reviews). Will Ellenburg (technician — positive, multiple reviews). Everett Jones (technician — positive, multiple reviews). John (technician — positive, multiple reviews). Donna (technician — positive). Jeff (staff — positive). Jaylynn Bradford (technician — positive). Chris (technician — positive). Branden (technician — positive). Sierra (technician — positive). Halee (technician — positive). Dina (technician — positive). Wes (technician — positive). Simone (technician — positive). Katie (staff — positive). Nick (technician — positive).
This is a well-reviewed franchise with deep staff and strong insurance coordination. Ask for Mariah or Tina by name if your job involves contents or fire damage. Before signing anything, get an independent mold test from a separate company — do not let the same firm that will profit from remediation tell you how much mold you have. Confirm in writing that they can reach your location within their stated response window, especially if you are on the edges of their service area.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then profits from removing it has a financial incentive to find more. Get an independent test from a separate inspector before agreeing to remediation work.
- Capacity is real. One reviewer was turned away during a sewage emergency because all crews were deployed. If your situation is urgent and they say they are booked, have a backup company ready.
- One reviewer reported being charged an upfront deposit, then experiencing confusion about whether work would proceed after another vendor's equipment appeared on site. The owner says the refund was processed, but confirm cancellation and refund policies in writing before paying anything.
- Their service area stretches from Greenfield to Carmel, Anderson, Richmond, and Greenwood — a wide radius from a single office. Ask whether your location falls within their primary response zone or an extended area with longer arrival times.