Provider profile
PuroClean of Southern Indiana
Provider snapshot
What this listing says
Southern Indiana homeowners dealing with water damage that has led to mold growth, especially in Georgetown, New Albany, and Jeffersonville, where this franchise offers 24/7 response and in-house reconstruction.
Best for
- Homeowners in Georgetown, New Albany, Jeffersonville, and surrounding southern Indiana communities who need mold remediation tied to water damage.
- Property owners who want remediation and reconstruction handled by the same company, avoiding the hassle of coordinating separate contractors.
- Commercial buildings in the Louisville metro's Indiana side that need 24/7 emergency response for water or mold situations.
- Homeowners who want a company that recommends independent post-remediation clearance testing rather than self-certifying their own work.
About this company
PuroClean of Southern Indiana is a restoration franchise based in Georgetown, IN, owned by Dan Irmscher. Mold remediation is one piece of a broader operation that also handles water damage, fire and smoke restoration, biohazard cleanup, and reconstruction. They serve both residential and commercial properties across a wide swath of southern Indiana, including the Louisville metro's Indiana side.
What stands out here is the water-to-mold pipeline. Their website describes a proprietary QuickDry System for structural drying, and their mold page details a containment-first approach using negative air pressure and HEPA filtration. They recommend third-party clearance testing by a Certified Industrial Hygienist after remediation, which is a good sign. They also hold IICRC certification and EPA Lead Safe certification. The reconstruction capability means they can handle tearout and rebuild under one roof rather than handing you off to a contractor.
The franchise appears to have gone through a leadership transition. Older reviews from 2019-2020 reference Marty and Jessica as owners, while the current site features Dan Irmscher as Owner/President. Recent reviews from late 2025 show a larger crew including Leighann, Jordan, Stephanie, Nathan, and others, suggesting the operation has grown.
The 4.3-star rating across 56 Google reviews is middling for a restoration company. Most of the written reviews are strongly positive, but the two recent 1-star reviews both cite communication breakdowns, which is worth watching.
Services
Service area
Headquartered in Georgetown, IN (Floyd County). Their website lists service areas across southern Indiana including New Albany, Jeffersonville, Clarksville, Corydon, Sellersburg, Scottsburg, Salem, Charlestown, Henryville, Paoli, Leavenworth, and roughly 30 other communities. They also mention Louisville, KY and Shepherdsville, KY as service areas. The geographic spread is broad for a single franchise location.
Review consensus
Leighann is the most frequently named team member in recent reviews, praised across five reviews for fast response, candid assessments (including telling one homeowner they did not need remediation services), and clear communication throughout multi-day drying jobs. Jordan and Kenny appear together in multiple older reviews for water damage and fire restoration work, consistently described as prompt and knowledgeable. Stephanie gets credit for managing projects start-to-finish, and Nathan is praised for going above expectations. Dan, the owner, is noted for personally responding to initial calls and showing up on-site. Reviewers frequently highlight fast emergency response, including holiday and late-night availability.
2 found across 56 total reviews at 4.3★. Patrica Peyton waited two months for a scheduled contents cleaning, then the crew did not show up and no one called to reschedule. She described poor inter-department communication and was still waiting for a callback when she posted. Robbin Nelson called the company overpriced, poorly communicating, and rude. Dan responded to Nelson's review months later with a personalized reply inviting direct contact, but did not respond to Peyton's review at all.
The franchise underwent an ownership change from Marty and Jessica to Dan Irmscher. The crew has also largely turned over: earlier reviews name Daniel G, Daniel R, Ben, Ethan, and Robert, while recent reviews feature Leighann, Jordan, Stephanie, Nathan, Cam, and Heather. The communication complaints both come from the current ownership period. Owner response rate on recent negatives is 50% (1 of 2), and the one response came months after the review was posted.
Leighann (technician/project manager — positive across 5 reviews). Jordan (technician — positive across 6+ reviews spanning 2022-2025). Kenny (technician — positive across 5 reviews spanning 2020-2022). Stephanie/Steph (project coordinator — positive across 2 reviews). Nathan (technician — positive across 2 reviews). Tom (technician — positive across 2 reviews). Cam (technician — positive). Heather (technician — positive). Cage (technician — positive). Dan Irmscher (owner — positive, noted for personal responsiveness). Daniel G (technician — positive, older reviews). Daniel R (technician — positive, older reviews). Robert (technician — positive, older reviews). Ben (technician — positive, older reviews). Ethan (technician — positive, older reviews). Marty (former owner — positive). Jessica (former co-owner — positive).
If you are booking mold or water work here, ask for Leighann or Jordan by name. Get your appointment details in writing, including the specific date and a contact number for the crew lead, since missed appointments and communication gaps are what the unhappy reviewers describe. The company recommends independent clearance testing, which is a point in their favor.
Keep in mind
- Both recent 1-star reviews mention communication problems: one reviewer waited two months for a contents cleaning appointment that was then missed without notice. The other cited poor communication and rudeness. This is a pattern worth asking about upfront.
- They claim a service area spanning 40+ cities across multiple southern Indiana counties, from Paoli to Scottsburg to Leavenworth. For towns on the outer edges, confirm response time before committing.
- This is a PuroClean franchise, meaning pricing follows the national franchise's system rather than local market rates. One reviewer called them overpriced. Get a written estimate before work starts.
- They do not perform mold testing or inspection. You will need a separate company for pre-remediation testing and post-remediation clearance.