Provider profile
Elite Remediation & Services
Provider snapshot
What this listing says
Indianapolis-area homeowners dealing with water damage emergencies who want a single company to handle remediation and reconstruction under one roof, with IICRC-trained technicians and direct insurance coordination.
Best for
- Indianapolis metro homeowners who need same-day emergency water extraction, especially after-hours pipe bursts or sump pump failures.
- Property owners who want one company to handle both remediation and reconstruction rather than coordinating multiple contractors.
- Commercial property managers needing a restoration partner for recurring water, fire, or storm damage across multiple units.
- Homeowners filing insurance claims who want a company that coordinates directly with carriers like State Farm, Allstate, and Geico.
About this company
Elite Remediation & Services is a locally owned restoration company based in Fortville, Indiana, serving the greater Indianapolis metro. Kara and Lamine Boye founded the company in 2012, and Lamine still runs jobs in the field as General Manager. Their primary identity is water damage restoration, but they also handle mold remediation, fire damage, sewage cleanup, smoke and odor removal, and full reconstruction.
What stands out is the single-company model: they handle everything from emergency water extraction to drywall replacement and flooring, which means one point of contact through the entire process. Their mold page describes a containment-to-HEPA-filtration workflow, and they mention post-remediation testing. Multiple team members hold IICRC certifications in water damage, mold remediation, and structural dryout. They also have a dedicated reconstruction project manager, Greg Criscillies, with 20-plus years of construction experience.
The Boyes have run Elite for over 13 years. The company participates in Google's screening program and holds a BBB accreditation. Their team page lists seven named staff members, suggesting a mid-size operation rather than a one-truck outfit. A commercial property manager in their reviews mentions working with them for a decade, including a 50-plus unit storm rebuild.
4.8 stars across 61 Google reviews is a strong rating for a restoration company. The volume is modest but the consistency is notable: only 2 reviews at 3 stars or below in the last 18 months, and the company responds to all of them.
Services
Service area
Headquartered in Fortville, Indiana. Serves the Indianapolis metropolitan area including Carmel, Fishers, Noblesville, Greenwood, Brownsburg, Avon, Plainfield, Westfield, Zionsville, Anderson, Muncie, Kokomo, Columbus, and roughly two dozen other communities across Central Indiana. The claimed area spans about 60 miles in each direction from Fortville, which is broad for a mid-size operation.
Review consensus
Lamine Boye is the most frequently named person across reviews, praised repeatedly for showing up personally on emergency calls, including one at 2 AM. Justin Fox draws praise for navigating insurance claims and keeping costs at or below estimates. Chastene Rogers is credited with fast scheduling and smooth coordination. Max Nugent, Cody, Greg, Austin, Walker, Carter Ringus, Travis, Caleb, and Sam all appear in positive reviews for on-site work quality and communication. The dominant theme is speed: multiple reviewers describe same-day or same-hour response to water emergencies, including after-hours and weekend calls. Several mention the final bill coming in under the estimate.
2 found across 61 total reviews at 4.8★. One reviewer (1 star, March 2026) was upset that Elite required a third-party mold inspection before quoting remediation. The reviewer paid $500 for the inspection, then got the mold fixed elsewhere for $500-$1,200. The reviewer believed Elite owned the inspection company. The owner responded clarifying they do not perform inspections and do not own any other companies, and that a hygienist protocol is standard practice. The disagreement is real: Elite requires an inspection protocol before starting mold work, while competitors quoted without one. A second reviewer (2 stars, March 2026) had a full bathroom remodel and reported poor finish work including uneven caulking, paint drips, misaligned tile, and visible wall patches. The company offered a $2,000 rebate but declined to return for corrections. The owner acknowledged the feedback and said it did not meet their standard.
The two recent negatives point to different weaknesses: the mold complaint is about the pre-job process (requiring a paid inspection protocol), while the reconstruction complaint is about finish quality. Both owner responses are personalized and non-defensive, which contrasts with the template deflection seen at many restoration companies. The 100% response rate on negatives and the tone of the responses suggest active reputation management. The mold inspection complaint also highlights a structural tension: Elite says they do not do inspections, but their mold page describes inspection services. This inconsistency is worth clarifying.
Lamine Boye (General Manager — praised repeatedly for personal involvement in emergencies and communication). Justin Fox (Project Estimator — praised for insurance navigation and thorough estimates). Chastene Rogers (Business Development — praised for scheduling and coordination). Max Nugent (Project Manager — praised for carpet cleaning and water damage work). Cody (technician — praised for dryout work and thoroughness). Greg (Reconstruction PM — praised for communication and job quality). Austin (Business Development Rep — praised for job quality and communication). Caleb (unknown role — praised for communication). Walker (technician — praised for explaining remediation process). Carter Ringus (technician — praised for explaining remediation process and timeline updates). Travis (technician — praised for helpfulness). Sam (technician — praised for punctuality and job quality).
Elite is strongest as a water damage emergency responder. If you have a burst pipe at midnight, they are likely to answer and show up. Ask for Lamine or Justin if your job involves insurance. For mold work, clarify upfront whether they will quote without a third-party inspection protocol, and consider getting your own independent mold assessment to avoid the conflict of interest. If reconstruction is part of the scope, document finish expectations in the contract.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The same company that tells you how much mold you have also profits from removing it. One recent reviewer felt pressured into a $500 third-party mold inspection before getting a remediation quote. Ask whether you can bring your own independent mold assessment.
- Their service area list spans from Columbus to Kokomo to Muncie, covering a radius of roughly 60 miles from Fortville. Confirm response time for locations on the outer edges of that range.
- Their primary strength is water damage restoration. Mold remediation is one of several services, not their sole focus. If you have a complex mold-only situation, ask how many mold-specific jobs they handle per month.
- One recent reviewer reported workmanship issues with finish carpentry, caulking, and tile work on a bathroom reconstruction. The company offered a $2,000 rebate but did not return to fix the defects. If reconstruction is part of your scope, get specific warranty terms in writing.