Provider profile
Ross Cleaning & Restoration Inc
Provider snapshot
What this listing says
Fort Wayne homeowners dealing with water damage that has led to mold growth, where owner Adam Ross personally responds to emergencies and the crew handles insurance coordination.
Best for
- Fort Wayne and surrounding Allen County homeowners who need mold removed after water damage from flooding or pipe failures.
- Buyers who want the owner on-site during emergencies — Adam Ross personally responds to calls, often within the hour.
- Homeowners who want their restoration company to deal with the insurance company directly so they can focus on other priorities.
- Commercial property owners in northeast Indiana who need both water extraction and mold remediation handled by a single company.
- Landlords or property managers facing tenant mold complaints who need testing and removal from the same crew.
About this company
Ross Cleaning & Restoration is a Fort Wayne restoration company owned by Adam Ross. Their primary identity is water damage restoration, but they also handle mold testing, mold removal, and fire damage cleanup for both residential and commercial properties. Adam personally shows up on emergency calls — multiple reviewers describe him arriving within 30 minutes to an hour of their first phone call.
On the mold side, Ross handles both testing and remediation in-house. Their mold page describes dehumidification, air purification, disinfectant application, and sanitation as part of their process. They subcontract structural reconstruction rather than handling it themselves, which means your rebuild will involve a different crew.
The company operates from 2025 S Anthony Blvd in Fort Wayne and claims 24/7/365 emergency availability. They also list an Angie's List Super Service Award from 2011 through 2018. Their contact email goes to Tricia, suggesting an office manager handles scheduling while Adam runs the field work.
4.9 stars across 480 Google reviews is an unusually strong rating at that volume. For context, most restoration companies in mid-size markets sit between 4.3 and 4.7. Only 3 reviews at 3 stars or below appeared in the last 18 months.
Services
Service area
Ross Cleaning & Restoration is headquartered at 2025 S Anthony Blvd in Fort Wayne, Indiana. They list service coverage for Fort Wayne and surrounding communities including Albion, Auburn, Bluffton, Butler, Decatur, Huntington, Kendallville, Markle, Monroe, Roanoke, Leo-Cedarville, and Columbia City. That covers roughly a 40-mile radius across several northeast Indiana counties.
Review consensus
Adam Ross draws the most consistent praise. Reviewers describe him arriving within 30 minutes of a call (Jon Till), personally assessing damage without trying to upsell (Jill Bishop, Danae Lake, Stephanie Capalbo), and staying hands-on throughout projects (Dena Smith, Linda Whitten). Taylor is the most-mentioned field technician, with a cluster of reviewers in spring 2025 praising his work on water damage dry-outs and gutter cleaning (Faye Jones, NISSA MAJORS, Demarkus Pennington, Anthony Tillman Jr). Victoria Foust drew strong praise in early-to-mid 2024 for communication and keeping customers updated (Manuel Talamantes, STEVEN STEIGERWALD, Sophia Vasquez, Ashley Clemmer). Meghan received a standout review for being personable and working with the customer on specifics (Jacob Harville). Several reviewers mention fast response times, insurance handling, and daily status updates as operational strengths.
3 found across 480 total reviews at 4.9★. The only detailed negative is a 2-star review from Loretta Zizelman (November 2025), who described a job where the crew removed more material than expected, left exposed nails, broke items while moving furniture, placed belongings in her personal dressers, and cut out part of a wall without calling first. The final bill went more than double the original quote. The owner did not respond. The 1-star review from Franklin Timpleton (April 2026) and the 3-star from Sunshine Free (November 2025) contain no text, making them impossible to assess for substance.
The volume of Taylor-related reviews on a single day (May 7, 2025 — seven 5-star reviews all mentioning Taylor by name) is unusual. Several of these reviewers have low review counts and the reviews reference a church gutter cleaning job. This looks like a coordinated ask from a satisfied church group rather than organic individual reviews. Not fraudulent, but it inflates the apparent frequency of Taylor mentions. Separately, the owner response rate on negative reviews is 0%, which contrasts with the otherwise strong reputation management signals from the review volume.
Adam Ross (owner — consistently positive, praised for personal emergency response, honest assessments, and hands-on involvement). Taylor (technician — positive, praised for water damage dry-outs, gutter work, and customer service). Victoria Foust (technician — positive, praised for communication and professionalism in 2024 reviews). Meghan (technician — positive, praised for being personable and knowledgeable). Alec (technician — positive, mentioned alongside Adam by Amanda Jones). Jason (technician — positive, mentioned alongside Adam by Amanda Jones). Josh (technician — positive, mentioned alongside Adam by Amanda Jones). Juan (technician — positive, praised for being knowledgeable and helpful). Tricia (office/scheduling — neutral, listed as email contact on website).
Ask for Adam by name on the initial assessment — reviewers consistently say he gives honest evaluations and does not push unnecessary work. Get a written scope of work with a not-to-exceed figure before demolition starts, given the one detailed complaint about costs doubling. If Taylor or Victoria handles your job, reviewers have had strong experiences with both.
Keep in mind
- Ross does both mold testing and mold remediation. That means the same company telling you whether you have a problem is also the one getting paid to fix it. Ask for the test results in writing and consider getting a second opinion from an independent testing lab.
- One reviewer reported the final cost went more than double the original quote, with wall sections cut out without prior notice or phone call. Get a detailed written scope of work and confirm the process for authorizing additional work before they start.
- The company claims a service area stretching from Fort Wayne to towns like Kendallville, Auburn, and Huntington — roughly a 40-mile radius. If you are on the edges of that range, confirm response times for your specific location.
- Ross subcontracts structural reconstruction to other companies. If your mold job requires drywall replacement or framing repairs, ask who handles that work and whether Ross manages the subcontractor relationship.
- The owner did not respond to any of the 3 recent negative reviews. That is a gap for a company with this volume of reviews.