Provider profile
Restoration1 of Evansville
Provider snapshot
What this listing says
Evansville-area homeowners dealing with water, fire, or mold damage who want a single restoration company with in-house content storage and direct insurance coordination across the tri-state region.
Best for
- Evansville, Henderson, or Jasper homeowners who need mold removed from crawl spaces, basements, or attics after water intrusion.
- Property owners dealing with mold that appeared after a fire or flood who want one company handling remediation and content packout under a single scope of work.
- Commercial properties in the tri-state area that need mold remediation alongside water extraction or fire cleanup without coordinating multiple contractors.
- Homeowners who want their insurance claim documentation handled by the same company doing the remediation, reducing back-and-forth with adjusters.
- Self-pay customers who lack insurance coverage for mold work — reviewers specifically praise the company for working with uninsured homeowners.
About this company
Restoration 1 of Evansville is a franchise restoration company based on Highway 57 in Evansville, Indiana, serving Southern Indiana and Western Kentucky. Mold removal is one piece of a broader operation that covers water damage, fire and smoke damage, storm recovery, biohazard cleanup, sewage cleanup, air duct cleaning, and contents packing. They coordinate directly with insurance carriers and run their own content storage facilities with inventory tracking.
The standout feature is in-house content storage with structured inventory management. When a fire or flood requires removing belongings from the home, the company packs, documents, stores, and returns those items rather than subcontracting that step. They also run containment with negative air pressure during mold work, use HEPA filtration and antimicrobial treatment on affected surfaces, and deploy moisture meters and thermal imaging to locate hidden water sources feeding mold growth.
The company operates as a locally owned franchise under the national Restoration 1 brand. Owner John Broad runs the Evansville location and trains crews to IICRC-based standards. The team serves a tri-state footprint covering Evansville, Henderson (KY), Jasper, Vincennes, Owensboro (KY), and Newburgh.
4.8 stars across 191 Google reviews is a strong rating for a restoration company. Most praise centers on fast dispatch times and clear project communication. The negative reviews that do exist focus on content handling quality during extended projects rather than the core remediation work itself.
Services
Service area
Headquartered at 10200 Highway 57 in Evansville, Indiana. The company lists six service cities: Evansville and Newburgh in Indiana, Henderson and Owensboro in Kentucky, and Jasper and Vincennes in Indiana. This covers a tri-state footprint spanning roughly 80 miles, so response times to the outer edges of that range will vary.
Review consensus
Kevin draws the most mentions across reviews — customers cite him for clear project updates and knowledgeable walkthroughs. Nick Beshears gets repeated praise for fast on-site response and hands-on work, including a Christmas Eve crawl space job. Fabian shows up in multiple reviews for mold and sewage work, with reviewers describing him as thorough and easy to work with. Amanda earns mentions for quick action on water damage calls. Samantha McGowan receives praise from several customers for her attentiveness during mold situations. Mike Perry appears in older reviews as a consistent point of contact who manages cleanup personally. Same-day or next-day response is the most common praise theme, followed by clear communication about what to expect at each stage.
4 found across 191 total reviews at 4.8★. The most detailed complaint comes from a Local Guide with 93 reviews who spent 14 months working with the company after tornado damage. He describes strong initial mitigation work followed by deteriorating quality during the content return phase — loosely supervised teenage workers, blurry packout photos with vague descriptions that cost him $2,300 in lost insurance reimbursement, missing furniture screws, and a final cleaning crew that lacked training and equipment. A second fire-damage customer echoes the content quality problem, reporting items returned uncleaned and a washer hookup that flooded her laundry room. A third reviewer describes two company representatives arriving uninvited one day after her husband's severe house fire, allegedly smelling of alcohol and pressuring friends at the property while disparaging a competitor. The owner did not respond to this review. A fourth 1-star review from a single-review account names Shane and Kevin as rude, but the owner states they cannot find this person in their records.
The complaints cluster around what happens after the emergency mitigation phase — content handling, move-back, and post-construction cleaning. The actual water extraction, drying, and mold containment work draws almost no criticism. This suggests a split between the emergency response team (experienced) and the content/cleaning crews (younger, less trained). The owner response rate on recent negatives is 40%, and the two responses that exist are substantive — one resolved a billing dispute caused by a departed employee, and another questioned whether the reviewer was a real customer.
Kevin (project manager — consistently praised for communication and knowledge). Nick Beshears (technician/field lead — praised for fast response and personal attention). Fabian (technician — praised for mold and sewage work). Amanda (coordinator — praised for quick water damage response). Samantha McGowan (business development — praised for attentiveness during mold projects). Cory (contents coordinator — praised for explaining the process). Mike Perry (project lead — praised across older reviews for hands-on management). Shane (project manager — praised by some, named as rude in one unverified review). Jackson (technician — praised for efficiency). Axl (technician — praised for mold cleanup). Gavin (technician — praised for remediation work). John Broad (owner — praised for helpfulness). Irene (staff — mentioned positively). Harley (technician — praised for mold work). Emily (technician — praised for crawl space work). Logan (technician — praised). Faith (technician — praised for mold work). Matt (staff — praised for crawl space consultation). Jay Perry (praised for extended consultation on difficult problems). Jeremy (technician — praised). Keegan (technician — praised for crawl space pumping).
Ask for Kevin or Nick Beshears if your project involves mold or water damage — they draw the strongest and most consistent reviews. If your job requires content packout and storage, request a walkthrough of the documentation process upfront and ask who will photograph and inventory your belongings. The emergency response side of this company earns its 4.8 rating; the content handling and post-project cleaning lag behind.
Keep in mind
- Multiple reviews describe young, loosely supervised crew members handling content packout and post-remediation cleaning. Two separate fire-damage customers reported items returned dirty or poorly documented, costing them insurance reimbursement.
- One reviewer reported two company representatives showing up uninvited the day after a house fire to solicit business, allegedly behaving aggressively toward people at the property. This is a single account, but the detail is specific enough to note.
- Content documentation quality varies. One long-term customer lost over $2,000 in insurance reimbursement because packout photos lacked identifying detail and inventory descriptions were too vague for the adjuster to approve.
- The service area spans two states and six cities. Confirm response time to your specific location, especially if you are in Vincennes or Owensboro, which are 50+ miles from the Evansville headquarters.