Provider profile
Rytech Restoration of Lake County
Provider snapshot
What this listing says
Lake County homeowners dealing with basement water damage or post-leak mold who want a Rytech franchise crew — led by AJ and Rafael — that handles insurance billing directly and promises a four-hour response.
Best for
- Crown Point, Gary, Hammond, or Merrillville homeowners with basement flooding that has led to mold growth — this crew handles both the water extraction and the mold work in a single engagement
- Property owners whose insurance company referred them to a restoration company — Rytech bills insurance carriers directly and documents the process for claims
- Commercial property managers in Lake or Cook County who need scalable mold remediation with 24/7 availability
About this company
Rytech Restoration of Lake County is a franchise location of Rytech Inc, operating out of 1122 Arrowhead Ct in Crown Point, Indiana. The parent company has been in the restoration business since 1995. This location covers a wide territory across Porter, Lake, La Porte, Will, and Cook counties in both Indiana and Illinois, handling water damage, fire damage, and mold remediation for residential and commercial properties.
On the mold side, their website describes a multi-step process: containment with negative air chambers, HEPA vacuuming, antimicrobial treatment, mold fogging, and encapsulation for porous materials. They state they follow IICRC S520 standards and use air scrubbers during containment. They also do mold inspection and testing in-house, which means they identify the problem and sell the fix. The website mentions post-remediation testing but does not specify whether a third party performs it.
Services
Service area
Based in Crown Point, Indiana at 1122 Arrowhead Ct. Serves Lake, Porter, La Porte counties in Indiana and Cook and Will counties in Illinois. Named cities include Crown Point, Gary, East Chicago, Hammond, Merrillville, Hobart, Valparaiso, Portage, Chesterton, Michigan City, La Porte, Joliet, Bolingbrook, and Plainfield. That is a five-county, two-state territory for a single office.
Review consensus
AJ is the most frequently named employee, appearing in at least six reviews. Reviewers describe him as responsive, communicative, and good at explaining the scope of work to homeowners. Rafael appears in at least five reviews, praised for cleanup quality, drywall work, and walking customers through the insurance process. Gilbert and Juan drew praise from one reviewer for arriving after a full shift and still delivering strong work. Reviewers consistently mention same-day or next-day response, clear explanations of what the crew is doing, and daily cleanup of the work area.
0 found across 20 total reviews at 5.0★. 0 found across 20 total reviews at 5.0-star rating. No negative reviews exist in the last 18 months. There is no complaint data to analyze.
The review base skews heavily toward water damage jobs — burst pipes, flooded basements, sump pump failures. Only two reviews explicitly mention mold work (Steven Page, suzana Herrera). The crew appears stable, with the same names (AJ, Rafael, Javier) appearing from 2024 through 2026. As a franchise, insurance referrals drive a significant share of their business, which several reviewers confirm.
AJ (project manager or lead — positive across 6+ reviews for communication, responsiveness, and coordinating restoration work). Rafael (field technician/crew lead — positive across 5+ reviews for cleanup, drywall, and insurance guidance). Gilbert (field technician — positive, praised for dedication after long shift). Juan (field technician — positive, paired with Gilbert). Javier (field technician — positive, mentioned in water damage and emergency contexts). Rudy (field technician — positive, mentioned alongside Javier and Rafael). Matthew/Matt (field technician — positive, praised for helpfulness on water damage job). Eli (field technician — positive, recent mention for water damage). Mateo Cedillo (field technician — positive, praised for inspection work). Leo (field technician — positive, mentioned for water removal during flooded basement job).
Ask for AJ to coordinate your project — he has consistent praise for keeping homeowners informed. For mold-specific work, get a separate mold assessment from an independent inspector before committing, since this company does both testing and remediation. The crew is stable and reviewers confirm same-day arrivals, but nearly all reviews describe water damage, not mold. Ask for mold-specific references.
Keep in mind
- They do both mold testing and mold remediation. The same company that diagnoses your mold problem profits from fixing it. Ask whether they accept an independent inspector's assessment or require their own.
- This is a franchise of Rytech Inc. The national website makes broad claims about equipment and processes. Confirm with the Lake County location what specific equipment and methods they use at your property.
- Their service area spans five counties across two states — Crown Point to Chicago suburbs to Joliet to Michigan City. That is a lot of ground for one office. Confirm response time for your specific address.
- 20 Google reviews is a small sample. A 5.0 rating with this volume tells you that everyone who reviewed had a good experience, but it does not tell you much about how the company handles problems.
- The website mentions post-remediation testing but does not clarify whether their own team or an independent lab performs it. Ask before signing.