Provider profile
Hartzel Restoration
Provider snapshot
What this listing says
Fayette County homeowners dealing with water damage or mold who want a family-owned restoration company with 45 years of local roots and 24/7 emergency response.
Best for
- Homeowners in Wayne, Fayette, Rush, Union, or Franklin counties who need mold remediation from a local company with deep community ties.
- Situations where mold followed water damage or flooding — Hartzell handles the full chain from water extraction through mold removal and reconstruction.
About this company
Hartzell Restoration is a family-owned cleaning and restoration company based in Connersville, Indiana. Mike Hartzell started the business 45 years ago as a carpet and upholstery cleaning service, then expanded into disaster restoration after seeing the need in his community. Mike and Denise Hartzell still own and run the company.
Mold is one piece of a broader restoration operation here. Their mold page describes a multi-step process of treatment, cleaning, disinfecting, sanitizing, dehumidifying, and ventilating. Their water damage team holds IICRC certification. The company also handles fire damage, storm damage, sewage cleanup, biohazard remediation, and post-restoration construction. This is not a mold-only shop — it is a full-service restoration and cleaning company.
4.9 stars across 280 Google reviews is a striking number for a small-town operation. The volume suggests steady repeat business from the cleaning side, and the rating held even as they scaled up restoration services.
Services
Service area
Hartzell Restoration is headquartered in Connersville, Indiana. They serve Wayne, Fayette, Rush, Union, and Franklin counties, plus surrounding areas. This is a rural east-central Indiana service area — five counties is realistic for a company of this size.
Review consensus
Reviewers consistently mention technicians who are friendly, punctual, and respectful of their homes. Ben appears in multiple reviews for courteous service and strong cleaning results. Dalton is named repeatedly for taking his time on tough stains and earning first-time customers' loyalty. Keyontae impressed one reviewer by removing a stain that had been set for years. Wendi drew praise for being great to work with on the scheduling side. Several reviewers describe carpets looking brand new after cleaning, and the company's willingness to add on extra items without hesitation.
1 found across 280 total reviews at 4.9★. The single 1-star review contains entirely positive text — the reviewer praised the water damage work and said they were very satisfied. The owner's response confirms the reviewer intended to give 5 stars. This appears to be a ratings mis-click, not a genuine complaint.
The overwhelming majority of reviews are for carpet and upholstery cleaning, not restoration or mold work. This makes the 4.9 rating a strong signal for customer service and cleaning quality, but it tells you little about their mold remediation specifically. The owner responds to negative reviews with specific details rather than templates — the one recent example referenced the actual situation and the reviewer's intent.
Ben (carpet cleaning technician — praised in multiple reviews for courtesy and results). Dalton (carpet cleaning technician — praised repeatedly for careful work and friendliness). Keyontae (cleaning technician — praised for removing old stains). David (cleaning technician — praised for efficiency). Jenny (restoration/cleaning crew — praised for fire damage cleanup). Sara (restoration/cleaning crew — praised for fire damage cleanup). Jeremy (service — praised). Wendi (manager/scheduling — praised for being great to work with).
Hartzell has an exceptional track record for cleaning and restoration work in east-central Indiana, and their sole 1-star review in the last 18 months was actually a satisfied customer's mistake. If you need mold work, ask specifically about their mold remediation experience and credentials — most of their review volume reflects carpet cleaning, not mold jobs. Request Ben or Dalton if scheduling allows.
Keep in mind
- Hartzell both inspects for mold and performs the remediation. That creates a conflict of interest — the same company diagnosing the problem profits from fixing it. Consider getting an independent mold test before or after their work.
- This is primarily a cleaning and restoration company, not a mold specialist. Most of their 280 reviews are for carpet cleaning, not mold work. You will not find much mold-specific feedback in their reviews.
- Their service area covers five counties in east-central Indiana. If you are on the edge of that range, confirm response times for non-emergency mold work.